I have severe sciatic nerve pain and neuropathy,it has taken several months but my relief helps relieve the pain,it will be sometime before or if it will ever be gone . I also have three compressed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I order from this company, it is always a hassle! I am not the only one I have spoken to this week about the same problem. Their merchandizing department needs a complete overhaul if th... See more
Company replied
Product works well but the advertising is deceiving. I trusted the visual as far as jar size goes so was very disappointed when received and it was such a small container. I would have probably boug... See more
Company replied
The customer service provided was very helpful. The process of ordering 3 Total Relief jars went smoothly and they arrived in a reasonable time. I shared a small sample with a friend whose discomfort... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
There was quite a delay with my order…
There was quite a delay with my order that wasn't explained. I'm also apparently on an automatic reorder which I didn't request. But I do like the product
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Rose,
Thank you for your 3-star review. We're pleased to hear that you're enjoying Total Relief, and we appreciate you taking the time to share your feedback.
We understand your concerns regarding the delay with your order and the unexpected subscription. During checkout, customers have the option to choose either a one-time purchase or a subscription, which offers additional savings. We understand that this may not always be clear, and we appreciate your comments.
If you no longer wish to remain on the subscription, we can cancel it. I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
This product is wonderful
This product is wonderful. It really works on taking swelling down which relieves joint pain.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Heidi,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been helping reduce swelling and provide relief for your joint discomfort.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing products that support our customers' comfort and wellness.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love this cream I get painful cramps…
I love this cream I get painful cramps in my neck and shoulders. This cream is amazing in ten minutes I get relief. Thank you so much Cindy Berry
12 May 2026
Unprompted review
Reply from MyHiRelief
Hi Cindy,
Thank you for your 5-star review! We’re delighted to hear that Total Relief has been helping you.
We truly appreciate you taking the time to share your experience. Knowing that our product has made such a positive difference means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Toky,
Thank you for your review! We're delighted to hear that you enjoyed the product, packaging, and quick shipping experience.
We truly appreciate you taking the time to share your feedback. Your support means a great deal to our team and encourages us to continue providing quality products and reliable service.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Friends highly recommended Total Relief…
Friends highly recommended Total Relief so we bought 1 jar to find out for ourselves; started yesterday & were impressed. It looked like when I was ordering it that I was charged $34 & I saved $73 which amazed me but I/we like the charge in the $30's it with others we know.
Beth & Tom Pengelly, Delta, B.C.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Beth & Tom,
Thank you for your 5-star review! We're delighted to hear that, after hearing such great recommendations from your friends, Total Relief has already made a positive first impression after just one day of use.
We're also pleased to hear that you found the pricing appealing and appreciate you sharing your experience. It means a great deal to know you're happy with both the value and your initial results, and we hope you continue to enjoy even greater benefits as you use the product.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you both continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love the cream but I also think you…
I love the cream but I also think you should include that certain people who have say a pacemaker or some kind of medical device that they can't use the foot massager because of medical condition
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mindy,
Thank you for your 5-star review! We're delighted to hear that you love the cream and that it has been a positive experience for you.
We also sincerely appreciate your thoughtful suggestion regarding the foot massager. Customer safety is very important to us, and feedback like yours helps us identify ways to make important product information even clearer. We'll be sure to share your comments with the appropriate team for consideration.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It was delivered
It was delivered. I do not understand why it took so long?
I was not given updates.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Jeanne,
Thank you for your review! We're glad to hear that your order was delivered.
We understand your concerns about the longer-than-expected delivery time and the lack of updates. Delivery timelines can occasionally be affected by factors such as carrier processing times, high shipping volumes, weather conditions, or regional transit delays, and the time required for packages to move between different carrier facilities.
We always aim to provide a smooth and timely delivery experience, and we appreciate your patience while your order was in transit.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product works great
Product works great. I was very pleasantly surprised.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Essie,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been working so well for you and that it pleasantly exceeded your expectations.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing products that help our customers feel their best.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product works well but the advertising…
Product works well but the advertising is deceiving. I trusted the visual as far as jar size goes so was very disappointed when received and it was such a small container. I would have probably bought anyway and given it 5 stars if not for the false advertising.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Erin,
Thank you for your 3-star review. We're pleased to hear that Total Relief has been working well for you, and we truly appreciate your honest feedback.
We appreciate your comments about the size of the jar and our advertising. Our promotional videos use close-up photography and videography to better highlight the product's texture, ingredients, and application. These visuals are intended to demonstrate the product's features rather than represent its actual physical size. We understand how this may have created a different expectation, and we appreciate you sharing your feedback.
Our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect. If you believe you received the wrong item or an incorrect size, please contact our support team, and we'll be happy to review your order.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I have only used the cream for 2 days…
I have only used the cream for 2 days and has felt a great differnt in my pain in my leg.
Thank you.
22 July 2026
Unprompted review
Reply from MyHiRelief
Hi Barbara,
Thank you for your 5-star review! We're delighted to hear that you've already noticed a great difference in your leg discomfort after just two days of using Total Relief.
We truly appreciate you taking the time to share your experience. We hope you continue to enjoy even greater comfort as you make the product part of your daily routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Excellent benefits from a product that delivers
Easy and convenient site to order on, competitive pricing with a product that really delivers the benefits that it states, along with an appropriate turnaround delivery time.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our website, found the ordering process convenient, and are happy with the value and benefits provided by our product.
It's wonderful to know that Total Relief has delivered the experience you were hoping for. We truly appreciate your feedback and are grateful for your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
No comment.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Magnolito,
Thank you for your 5-star review! Sometimes a 5-star rating says it all — no words needed! 😊
We appreciate your support and are grateful that you took the time to share your positive experience with us. We're thrilled to have you as part of the MyHiRelief community and hope you continue enjoying the comfort and support our product provides.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product arrived quickly.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Patricia,
Thank you for your 5-star review! We're delighted to hear that your product arrived quickly.
We appreciate you taking the time to share your experience. Providing a smooth and timely delivery process is important to us, and we're grateful for your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Katherine,
Thank you for your 5-star review! We're delighted to hear that Total Relief is working great for you.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing products that support our customers' comfort and wellness.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Ordering was easy
Ordering was easy, it would have been better without all the “add-ons” that were pushed during checkout.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Daniel,
Thank you for your review! We're delighted to hear that you found the ordering process easy.
We also appreciate your feedback regarding the optional add-on offers during checkout. These offers are available to provide additional savings and complementary products, but they are entirely optional and can be accepted or skipped before completing your purchase. We'll be sure to share your comments with our team as we continue working to improve the checkout experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Years of Neck Pain—Finally Some Relief
I’ll be honest - I was very skeptical at first. But after applying HiRelief cream to my neck, I was amazed by how much relief I felt. It had been years since my neck pain had eased that much. I’m genuinely impressed. HiRelief actually works!
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Rob,
Thank you for your 5-star review! We're delighted to hear that Total Relief cream has helped provide comfort for your neck and that you've experienced such a positive difference after dealing with discomfort for years.
We truly appreciate you sharing your honest experience with us. We understand that trying a new product can come with uncertainty, and we're grateful that you gave Total Relief a chance and found it to be a helpful part of your routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I just received it yesterday
I just received it yesterday and I put it on both knees. So far, there is no difference, but I will put it on every day for the whole month.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lana,
Thank you for your 5-star review! We appreciate you giving Total Relief a try and sharing your initial experience with us.
We understand that you have only recently received the product and are still evaluating how it works for you. We appreciate your commitment to using it consistently and hope you continue to have a positive experience as you incorporate it into your daily routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It works
My pain tolerance has increased and it has made my life more bearable in the I can handle the chronic back pain I’ve experienced after 4 back surgeries. It has assisted me greatly with the tingling in my feet and the pain in my knees and shoulders.
10 June 2026
Unprompted review
Reply from MyHiRelief
Hi Barbara,
Thank you for your review! We're delighted to hear that Total Relief has helped make your daily life more comfortable and has provided support in managing your chronic back discomfort, as well as the tingling in your feet and the discomfort in your knees and shoulders.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team, and we're grateful to be part of your wellness journey.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Pain relief
Finally relief for my knees and back that doesn't upset my system. Thanks.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Phyllis,
Thank you for your 5‑star review! We’re delighted to hear that Total Relief has become part of your routine and that it has helped bring you comfort.
We truly appreciate you sharing your experience with us. Knowing that our product has helped you find a solution that works for you means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Love the product
Love the product. I put it on my feet before bed and it really helps me sleep better. No more pain in my feet or leg cramps. Need a bigger size jar!!
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mary Ann,
Thank you for your 5‑star review! We’re delighted to hear that Total Relief has become part of your bedtime routine and that it has helped bring you comfort.
We also appreciate your feedback regarding the jar size. We understand that customers who use the product regularly may prefer a larger option, and we truly value your suggestion as we continue looking for ways to improve our products and customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.