Myempire Reviews 196

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the responsive and friendly nature of the staff, highlighting specific individuals for their patience and clear explanations regarding account issues and withdrawals. People often report smooth withdrawal processes, with funds appearing quickly after approval, and find the verification process to be straightforward. However, some people were dissatisfied with the customer service and response times, particularly concerning delayed withdrawals and account closure requests. There are mentions of issues with deposits not reflecting in balances and a lack of clear communication regarding the status of transactions. A few other people also felt that the website's payment system could be problematic, with some experiencing difficulties in withdrawing winnings and questioning the fairness of bonus conditions.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service. Some customers report positive experiences,... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report significant delays in withdrawals,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Response time

Clients share ambiguous opinions on response times. Many reviewers express frustration over slow responses,... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers express strong dissatisfaction,... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had nothing but positive experiences so far. The support team is responsive and friendly, the bonuses are fair, and I’ve noticed that the games run much smoother compared to other casinos. The mo... See more

Company replied

Rated 5 out of 5 stars

This was my first withdrawal from this casino, and I used Skrill for a $350 cashout. It literally took less than an hour after approval for the funds to show up. I’ve never seen a withdrawal go throug... See more

Company replied

Rated 5 out of 5 stars

My 604 NZ$ withdrawal got stuck in pending, so I contacted support. Sophie was the agent who took care of me, and she was extremely patient. She explained the reason for the delay, helped me resubmit... See more

Company replied

Rated 5 out of 5 stars

I asked about my $375 withdrawal and got connected with Jonathan, who provided one of the clearest explanations I’ve ever received from support. He was transparent about the timeline and checked every... See more

Company replied

Rated 5 out of 5 stars

The verification steps were clearly laid out, so I didn’t feel confused at all. I uploaded my ID and proof of address, and within the same day, everything was approved. Support even reached out to con... See more

Company replied

Rated 5 out of 5 stars

I had an issue where my deposit wasn’t showing up in my balance. I reached out to support and got Mia, who was incredibly friendly and helpful. She quickly checked my account, fixed the issue, and als... See more

Company replied

Rated 5 out of 5 stars

Suport have gone beyond,I did a deposit but forgotten about the deposit bonus and they activated for me,they ware very kind and helpful,games variety is very good and promotion are too notch everyday,... See more

Rated 5 out of 5 stars

Leo from support helped me when my ID upload kept failing. He explained that the image format wasn’t supported and even walked me through fixing it. Once I re-uploaded, he verified my account instantl... See more

Company replied

Rated 5 out of 5 stars

I contacted support about a delayed update on my account, and Tom from support handled it calmly and professionally. He listened carefully and provided clear updates, which made me feel reassured.

Company replied

Rated 5 out of 5 stars

I made an $800 withdrawal and reached out to support to make sure everything was correct. The agent confirmed the request and reassured me it would not take long. And she was right! The payout came th... See more

Company replied

Rated 5 out of 5 stars

It's been more a year that i played in MyEmpire and no regret and legit. One of my favorite casino online and fast costumers service. I recommend 100%

Rated 5 out of 5 stars

Requesting a withdrawal of 1,700 NZ$ went better than expected. The verification process was clear, and once approved, the funds were transferred within a few days. I was impressed with how profession... See more

Rated 5 out of 5 stars

I won $150 and asked to withdraw it on Wednesday. I thought it would take a f ew days, but I was surprised when the money showed up in my account the very next day. Everything was simple and fast. I’l... See more

Company replied

Rated 1 out of 5 stars

Title: Two Months Later — Account Still Not Closed I requested my account to be closed over two months ago and clearly confirmed that I accept permanent deletion, including losing any re... See more

Company replied

Rated 1 out of 5 stars

This casino is an absolute nightmare. I have now been waiting for 3 weeks for my withdrawals to be processed. I contact support daily and they basically copy and paste the same bs response telling me... See more

Rated 1 out of 5 stars

This is not a safe place, with enormous risks and steep withdrawal delays. Technical support will not be available, and your withdrawal may be processed based on availability rather than according to... See more

Company replied

Rated 1 out of 5 stars

This betting site offers no real support for VIP members and provides very poor bonuses. They also haven’t responded to my account closure request even after six days. Still, I’ll wait a bit longer an... See more

Company replied

Rated 1 out of 5 stars

Avoid this casino you won't win anything specially on live casino, this casino has zero win lowest RTP don't play guys safe your money do not waste your money on this casino the live chat support are... See more

Company replied

Rated 1 out of 5 stars

Not a correct casino game application. To putt money no problem. But when you which to widraw some money, then nothing append. One mail that the team is analysing the demand and nothing anymore, n... See more

Company replied

Rated 1 out of 5 stars

These scammers are with big experience to fool or scam people, don’t trust this peace of s*it! I’ve deposited 25€ I got bonus in total 75€ then I’ve played I loose it some cash but ok, now I have 40€... See more

Company replied

Rated 2 out of 5 stars

I'm having big balance in casino and can only withdraw 1500 EUR (500EUR per withdraw) and first withdraw took 7days but that's because I was contacted by VIP manager and he speed up withdraw process.... See more

Rated 1 out of 5 stars

Yes the reviews are correct, good luck trying to get your money if you have a chance to withdraw. They take your deposit very fast, but withdrawal is a no no. How do these scammers ever get a gaming l... See more

Rated 1 out of 5 stars

To try several online Casinos, this one is one of the worst. My withdrawal has been being processed for 7 days and the support does not respond. It's only for $250, I cannot imagine for larger... See more

Rated 1 out of 5 stars

This is my personal experience with MyEmpire.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 I requested the closure of my account more than six weeks ago, and since then I have only received repeated, generic replie... See more

Company replied

Rated 1 out of 5 stars

Title: Extremely Unprofessional Support – Repeating the Same Excuse for Weeks I have been waiting for more than three weeks for a simple answer from MyEmpire, and every time I contact liv... See more

Company replied

Rated 1 out of 5 stars

Very bad casino, stay away from this casino guys totally no win no bonus high wagering requirement, useless support team, and I have requested many times for self-exclude my account they don't process... See more

Company replied

Rated 1 out of 5 stars

Very bad experience I deposit 1k via mifinity the money has stil not arrived, the support team is useless they don't help you avoid this casino at all costs

Company replied

Rated 1 out of 5 stars

Worst casino ever I was VIP 4 and the customer service was horrible, be careful to your cashback they try to minimize it.

Rated 1 out of 5 stars

The withdraws are damn slow. The maximum amount you can withdraw is 750 CAD$. It takes over 5 days to receive and still hasn't received so far. They also say weekend doesn't count as processing da... See more

Rated 1 out of 5 stars

This casino is scam, and follows unethical; pratices to fleece people out of their money. they have been found to double charge peoples accounts, byh passing banking authorisations, they do not pay... See more

Rated 1 out of 5 stars

If I could give it 0 .I would have given it.do not play in this casino everything is rigged.

Company replied

Rated 1 out of 5 stars

Do not use this casino, I deposited over $500-$600 and Finally won after weeks of playing , I’ve been waiting for over 1 week, for a small withdrawal and it’s still showing pending. I want to know wha... See more

Company replied

Rated 1 out of 5 stars

I bet and won(Slovakia vs Finlad hockey), I've been waiting for 2 weeks for the money to be withdrawn. It still says the same thing, only that it is being checked and nothing else. If you contact supp... See more

Company replied

Rated 1 out of 5 stars

I’m sharing my experience with MyEmpire Casino as a warning. June 13, 2024: I requested self-exclusion. My account was closed. June 19, 2024: I was contacted with a $150 bonus to... See more

Company replied

Rated 1 out of 5 stars

This platform appears extremely unreliable and potentially deceptive. I transferred 102.150808 USDT from Binance using the TRC20 network to the exact wallet address provided by this platfor... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

196 reviews

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Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Still waiting for money.

I deposited 15 euros with success and gambled for fun. I made like 200 EUR and requested a withdrawal of the whole amount via revolut bank transfer. The only reason that I put 3 stars and not 1 is because my brother requested a withdrawal of 140eur once and fot it in 21 days. I am on my 5 days mark yet I have no progress with my withdrawal (still on level 2 that means under review). If I happen to get it like my brother I am putting 4 stars due to long withdrawal waiting period (while they say 1-3 business days). If not I am putting 1 star so that you guys don't do the mistake to even click the link of that casino 😀.

30 December 2024
Unprompted review
Myempire logo

Reply from Myempire

Αγαπητέ πελάτη,

Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέλατε να μοιραστείτε την εμπειρία σας στην πλατφόρμα μας.

Ζητούμε συγγνώμη για την ταλαιπωρία που σας προκάλεσε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν απόλυτα θετική.

Σας ενημερώνουμε ότι τα αιτήματα ανάληψης χρημάτων, ανεξαρτήτως ποσού και σύμφωνα με τους Όρους και Προϋποθέσεις με τους οποίους οι παίκτες συμφωνούν κατά την εγγραφή και είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων της ταυτότητας του Πελάτη, του υπολοίπου του λογαριασμού και της πηγής προέλευσης των χρημάτων.

Σε τέτοιες περιπτώσεις, η Εταιρεία μπορεί να ξεκινήσει, να συμμετάσχει ή να συνδράμει στην επαλήθευση σε σχετικές περιστάσεις και ο Πελάτης συμφωνεί να παρέχει υποστήριξη και βοήθεια σε κάθε τέτοια επαλήθευση.

Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους.

Υπό αυτή την έννοια, διατηρούμε το δικαίωμα να διενεργούμε συμπληρωματικούς ελέγχους σχετικά με την ταυτότητα, την ηλικία, την κατοικία και άλλες περιστάσεις, τόσο πριν όσο και μετά την πραγματοποίηση καταθέσεων στο λογαριασμό ή την ανάληψη.

Σας ευχαριστούμε για τη συνεργασία σας και με την ευκαιρία αυτή σας στέλνουμε τους χαιρετισμούς μας.

Η ομάδα του MyEmpire

Rated 5 out of 5 stars

Fani was an amazing representative

Fani was an amazing representative, very willing to help and very patient!

21 December 2024
Unprompted review
Myempire logo

Reply from Myempire

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του MyEmpire

Rated 1 out of 5 stars

Unhappy customer

My main issue is the withdrawal is a very long and drawn out process. I’ve already been waiting 7 business days and my withdrawal still says under review. Considering my deposit with doge coin was instant, surely the withdrawal should be instant also, but no. This is the worst online casino for withdrawals I’ve ever used. I’m not even sure when I’ll get my money, if I even get it. I’ve asked many times but all they say is that the finance department deal with this, so we don’t know. I Will definitely not use again and highly recommend others stay away. Unless of course you want to wait weeks to withdraw money.

Edit: I got my money, it took around 9-10 business days. Won’t be using them again.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Alexandros is great

8 November 2024
Unprompted review
Myempire logo

Reply from Myempire

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του MyEmpire

Rated 5 out of 5 stars

Must try Live Casino here

I am big Blackjack fan and the tables here are spot on. The atmosphere is always nice and I end up winning some cash here and there. Withdrawal is also fast and painless. Worth the time and money spent!

17 October 2024
Rated 5 out of 5 stars

Easy withdrawal process

It's simple to withdraw my winnings here. I used my e-wallet, and the money was in my account in just 2 days. Not much waiting which is exactly how it should be.

24 September 2024
Rated 5 out of 5 stars

It is perfect for me

The selection of games here is wonderful. I usually get bored quickly, but on this site am always something new to try like slots or live casinos with dealers.

21 September 2024
Rated 5 out of 5 stars

Only positive experience so far

Nice casino. I made my account a few weeks back. It was simple to follow everything, no complicated steps. Games are also fun..am enjoying it.

18 September 2024
Myempire logo

Reply from Myempire

Gentile Cliente,

Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!

Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.

Grazie ancora per il tempo e per la stima dimostrata!

Il Team di MyEmpire.com

Rated 1 out of 5 stars

20 days for a 160euros withdrawal and…

20 days for a 160euros withdrawal and not even processed it!JUST A SCUM CASINO

30 August 2024
Unprompted review
Myempire logo

Reply from Myempire

Αγαπητέ πελάτη,

Σας ευχαριστούμε για τον χρόνο που αφιερώσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέσατε εκφράσατε την απογοήτευσή σας.

Ζητούμε συγγνώμη για την ταλαιπωρία όπου προκλήθηκε, αλλά θα θέλαμε να επισημάνουμε ότι ο χρόνος που απαιτείται για την επεξεργασία των αιτημάτων ανάληψης είναι ενδεικτικός και μερικές φορές μπορεί να υποστεί καθυστερήσεις σε σχέση με τον αριθμό των ενεργών αιτημάτων και με περαιτέρω διαφορετικές συνθήκες.

Τα αιτήματα ανάληψης ενδέχεται να υπόκεινται σε ελέγχους για επαλήθευση και ασφάλεια που μπορεί να προκαλέσουν περαιτέρω καθυστερήσεις σε σχέση με τους εκτιμώμενους χρόνους. Ειδικότερα, σύμφωνα με τους Όρους και Προϋποθέσεις που είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, η Εταιρεία μπορεί να καθυστερήσει την επεξεργασία των αιτημάτων ανάληψης για τη διενέργεια ελέγχων σχετικά με την ταυτότητα του Πελάτη, το υπόλοιπο του λογαριασμού, την πηγή των κεφαλαίων και τη συμμόρφωση με τους Όρους. Σε τέτοιες περιπτώσεις, η Εταιρεία μπορεί να διερευνήσει τα παραπάνω και ο Πελάτης συμφωνεί να παρέχει υποστήριξη και βοήθεια σε κάθε έρευνα αυτού του είδους.

Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν με επιτυχία όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους.

Έπειτα από έλεγχο του λογαριασμού σας, μπορούμε να επιβεβαιώσουμε πως το αίτημα ανάληψής σας έχει ολοκληρωθεί επιτυχώς.

Σας ευχαριστούμε για την κριτική σας,

Η ομάδα του MyEmpire

Rated 1 out of 5 stars

DO NOT SUBSCRIBE!!

DO NOT SUBSCRIBE!!! No way to cancel, no one responds to your emails to cancel and you get charged ongoing! Reporting this business for their fraudulant behaviour to Department of Fair Trading. Absolute SHAM of a company!! The products are also terrible quality. Their 30 day trial is also a lie as they dont respond to emails requesting to send the products back for a refund. Save your sanity and money and shop elsewhere

28 August 2024
Unprompted review
Rated 1 out of 5 stars

dont play on this site

im waiting for withdraw more than 7 days, this is my first expierience like that with casinos, never happend in other casino, they kidding me....while waiting for the payment to be approved, you can still cancel it - this is the old number for addicts so that they won't pay anything in the end

EDIT 22.08 they accept withdraw after 10 days ...
it's 2024 and there are some standards...

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Please process my Neteller withdrawal

Would be half a star if possible. Have been waiting 7 days now for a $60 Neteller withdrawal. And still nothing through. When I talked to them 3 days ago they said they were actively working on it. And yesterday still actively working on it and moved on to say the problem is with Neteller end and not there's so it Is out of there control. I won $2000 on tsars last night off a $50 Neteller deposit and requested the $2000 withdrawal about 2 hours later. And even with verifying my Neteller with them I had the money in my Neteller account within 2 hours. It's pretty obvious when you read the good feedback on here regarding myempire that it is someone that works there promoting the shady business. I am still trying to get my $60 off these guys and will update this if I can. However regardless of that would highly suggest to avoid this site like the plague.
Tsars
High roller
Casumo
Leovegas
Conquestador are all 5 star / 100% legit in my own personal experience.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Unique Online Casino Experience!

I’ve had a great experience with MyEmpire. The customer service has been excellent, and you can tell they want users to have a unique and fun playing experience. They have several different incentives and bonuses like the crab bonus using a real claw machine. You also conquer your own land on their map (fits the ‘My Empire’ theme) for cash back, so far I’ve made over $700 just from that feature alone! They have fun games, classic ones and new ones. The one catch is they have tiered daily and monthly withdrawal limits, starting off at $750 daily. Withdrawals are also only Monday-Friday. As long as you know these things, clearly outlined in the Terms and Conditions, it’s a very fun experience!

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Do not play with my empire casion if…

Do not play with my empire casion if you have a problem customer support will just ignore your problems and not respond and hope you will just let it go. Currently just have raise a case with regulators regarding this. Play a casino that is well regulated and has identical checks as you will come across problems. Do they have license that I will hope to find out soon enough

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Two deposits never credited to my…

Two deposits never credited to my account.
When I queried this I was told to supply screenshot of my bank account!!!!
No responsible gaming policy,unhelpful customer services and a take it or leave it attitude.
Worst casino I have ever played,late payouts the normal.
STAY AWAY FROM THIS CASINO

3 April 2024
Unprompted review
Rated 1 out of 5 stars

100% Scam casino

100% Scam casino, most scammy casino EVER.
Got a 200% depo bonus, suddently the money was gone.
The reason was bonus expired 23.3.
I deposited 15:47 23.3 - So i got 40mins of playtime beforfe they removed the money.

STAY AWAY!!!!

23 March 2024
Unprompted review

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