Myempire Reviews 196

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the responsive and friendly nature of the staff, highlighting specific individuals for their patience and clear explanations regarding account issues and withdrawals. People often report smooth withdrawal processes, with funds appearing quickly after approval, and find the verification process to be straightforward. However, some people were dissatisfied with the customer service and response times, particularly concerning delayed withdrawals and account closure requests. There are mentions of issues with deposits not reflecting in balances and a lack of clear communication regarding the status of transactions. A few other people also felt that the website's payment system could be problematic, with some experiencing difficulties in withdrawing winnings and questioning the fairness of bonus conditions.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service. Some customers report positive experiences,... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report significant delays in withdrawals,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Response time

Clients share ambiguous opinions on response times. Many reviewers express frustration over slow responses,... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers express strong dissatisfaction,... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had nothing but positive experiences so far. The support team is responsive and friendly, the bonuses are fair, and I’ve noticed that the games run much smoother compared to other casinos. The mo... See more

Company replied

Rated 5 out of 5 stars

This was my first withdrawal from this casino, and I used Skrill for a $350 cashout. It literally took less than an hour after approval for the funds to show up. I’ve never seen a withdrawal go throug... See more

Company replied

Rated 5 out of 5 stars

My 604 NZ$ withdrawal got stuck in pending, so I contacted support. Sophie was the agent who took care of me, and she was extremely patient. She explained the reason for the delay, helped me resubmit... See more

Company replied

Rated 5 out of 5 stars

I asked about my $375 withdrawal and got connected with Jonathan, who provided one of the clearest explanations I’ve ever received from support. He was transparent about the timeline and checked every... See more

Company replied

Rated 5 out of 5 stars

The verification steps were clearly laid out, so I didn’t feel confused at all. I uploaded my ID and proof of address, and within the same day, everything was approved. Support even reached out to con... See more

Company replied

Rated 5 out of 5 stars

I had an issue where my deposit wasn’t showing up in my balance. I reached out to support and got Mia, who was incredibly friendly and helpful. She quickly checked my account, fixed the issue, and als... See more

Company replied

Rated 5 out of 5 stars

Suport have gone beyond,I did a deposit but forgotten about the deposit bonus and they activated for me,they ware very kind and helpful,games variety is very good and promotion are too notch everyday,... See more

Rated 5 out of 5 stars

Leo from support helped me when my ID upload kept failing. He explained that the image format wasn’t supported and even walked me through fixing it. Once I re-uploaded, he verified my account instantl... See more

Company replied

Rated 5 out of 5 stars

I contacted support about a delayed update on my account, and Tom from support handled it calmly and professionally. He listened carefully and provided clear updates, which made me feel reassured.

Company replied

Rated 5 out of 5 stars

I made an $800 withdrawal and reached out to support to make sure everything was correct. The agent confirmed the request and reassured me it would not take long. And she was right! The payout came th... See more

Company replied

Rated 5 out of 5 stars

It's been more a year that i played in MyEmpire and no regret and legit. One of my favorite casino online and fast costumers service. I recommend 100%

Rated 5 out of 5 stars

Requesting a withdrawal of 1,700 NZ$ went better than expected. The verification process was clear, and once approved, the funds were transferred within a few days. I was impressed with how profession... See more

Rated 5 out of 5 stars

I won $150 and asked to withdraw it on Wednesday. I thought it would take a f ew days, but I was surprised when the money showed up in my account the very next day. Everything was simple and fast. I’l... See more

Company replied

Rated 1 out of 5 stars

Title: Two Months Later — Account Still Not Closed I requested my account to be closed over two months ago and clearly confirmed that I accept permanent deletion, including losing any re... See more

Company replied

Rated 1 out of 5 stars

This casino is an absolute nightmare. I have now been waiting for 3 weeks for my withdrawals to be processed. I contact support daily and they basically copy and paste the same bs response telling me... See more

Rated 1 out of 5 stars

This is not a safe place, with enormous risks and steep withdrawal delays. Technical support will not be available, and your withdrawal may be processed based on availability rather than according to... See more

Company replied

Rated 1 out of 5 stars

This betting site offers no real support for VIP members and provides very poor bonuses. They also haven’t responded to my account closure request even after six days. Still, I’ll wait a bit longer an... See more

Company replied

Rated 1 out of 5 stars

Avoid this casino you won't win anything specially on live casino, this casino has zero win lowest RTP don't play guys safe your money do not waste your money on this casino the live chat support are... See more

Company replied

Rated 1 out of 5 stars

Not a correct casino game application. To putt money no problem. But when you which to widraw some money, then nothing append. One mail that the team is analysing the demand and nothing anymore, n... See more

Company replied

Rated 1 out of 5 stars

These scammers are with big experience to fool or scam people, don’t trust this peace of s*it! I’ve deposited 25€ I got bonus in total 75€ then I’ve played I loose it some cash but ok, now I have 40€... See more

Company replied

Rated 2 out of 5 stars

I'm having big balance in casino and can only withdraw 1500 EUR (500EUR per withdraw) and first withdraw took 7days but that's because I was contacted by VIP manager and he speed up withdraw process.... See more

Rated 1 out of 5 stars

Yes the reviews are correct, good luck trying to get your money if you have a chance to withdraw. They take your deposit very fast, but withdrawal is a no no. How do these scammers ever get a gaming l... See more

Rated 1 out of 5 stars

To try several online Casinos, this one is one of the worst. My withdrawal has been being processed for 7 days and the support does not respond. It's only for $250, I cannot imagine for larger... See more

Rated 1 out of 5 stars

This is my personal experience with MyEmpire.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 I requested the closure of my account more than six weeks ago, and since then I have only received repeated, generic replie... See more

Company replied

Rated 1 out of 5 stars

Title: Extremely Unprofessional Support – Repeating the Same Excuse for Weeks I have been waiting for more than three weeks for a simple answer from MyEmpire, and every time I contact liv... See more

Company replied

Rated 1 out of 5 stars

Very bad casino, stay away from this casino guys totally no win no bonus high wagering requirement, useless support team, and I have requested many times for self-exclude my account they don't process... See more

Company replied

Rated 1 out of 5 stars

Very bad experience I deposit 1k via mifinity the money has stil not arrived, the support team is useless they don't help you avoid this casino at all costs

Company replied

Rated 1 out of 5 stars

Worst casino ever I was VIP 4 and the customer service was horrible, be careful to your cashback they try to minimize it.

Rated 1 out of 5 stars

The withdraws are damn slow. The maximum amount you can withdraw is 750 CAD$. It takes over 5 days to receive and still hasn't received so far. They also say weekend doesn't count as processing da... See more

Rated 1 out of 5 stars

This casino is scam, and follows unethical; pratices to fleece people out of their money. they have been found to double charge peoples accounts, byh passing banking authorisations, they do not pay... See more

Rated 1 out of 5 stars

If I could give it 0 .I would have given it.do not play in this casino everything is rigged.

Company replied

Rated 1 out of 5 stars

Do not use this casino, I deposited over $500-$600 and Finally won after weeks of playing , I’ve been waiting for over 1 week, for a small withdrawal and it’s still showing pending. I want to know wha... See more

Company replied

Rated 1 out of 5 stars

I bet and won(Slovakia vs Finlad hockey), I've been waiting for 2 weeks for the money to be withdrawn. It still says the same thing, only that it is being checked and nothing else. If you contact supp... See more

Company replied

Rated 1 out of 5 stars

I’m sharing my experience with MyEmpire Casino as a warning. June 13, 2024: I requested self-exclusion. My account was closed. June 19, 2024: I was contacted with a $150 bonus to... See more

Company replied

Rated 1 out of 5 stars

This platform appears extremely unreliable and potentially deceptive. I transferred 102.150808 USDT from Binance using the TRC20 network to the exact wallet address provided by this platfor... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

196 reviews

5-star
4-star
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2-star
1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

A good casino

I usually bet $60 on various games. I won last week, and the withdrawal took only 24 hours. Super quick and hassle-free, definitely a good casino!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

I’ve played at quite a few online…

I’ve played at quite a few online casinos, and My Empire Casino stands out for being both beginner-friendly and offering enough features for experienced players. The interface is clean and easy to navigate, and the site runs smoothly even on mobile. The variety of games is impressive, and the live casino feels authentic. If you’re looking for a well-rounded casino, this is a great choice!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

This seriously is the worst casino…

This seriously is the worst casino ever. I still have not got my money. DO NOT PLAY HERE. NOT ONE PLAYER WHO USES THIS CASINO HAS GOTTEN A WITHDRAWAL. I PROMISE YOU THAT YOU WILL NOT SEE YOUR MONEY. BEEN 5 weeks since I requested withdrawal and it still says pending. Customer service just sends me the same copy pasted message. No help.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

My Empire Casino is one of the…

My Empire Casino is one of the best-looking online casinos I’ve played at. The design is sleek, and navigating through the site is effortless. There’s a huge variety of slots, table games, and live dealer options. The games run smoothly, and I’ve already found a few favorites. Definitely a great place for casino lovers!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

No waiting, no hassle

I always enjoy the slots selection, but what really blew me away was the payout speed. I withdrew on Sunday night, and 15 minutes later, the money was already in my account. No waiting, no hassle—just straight-up fast cashouts. Love it!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

The welcome bonus here was a nice…

The welcome bonus here was a nice surprise! I’m really enjoying Gates of Olympus—it’s easy to play and keeps things exciting. Signing up was quick, and I couldn’t believe it when I hit $500 from just $100 on my first spin!

27 February 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Emmett,

Thank you so much for your positive feedback! We're really glad to hear that you're enjoying your experience with us. Your support means a lot, and we look forward to continuing to provide you with great service!

Best Regards
Team MyEmpire

Rated 4 out of 5 stars

You should try MyEmpire yourself at least once

I can’t speak for those who have had a bad experience, but I can share my perspective - just make sure you read the withdrawal terms and be patient with support responses. Sometimes there are delays as with all platforms. I think mostly newbie gamblers shared bad reviews. If U would ask me, I would say that it is a good site and you should play here.

25 February 2024
Myempire logo

Reply from Myempire

Dear Ethan,

Thank you for the kind review! We truly appreciate your feedback. We're delighted to hear that you're satisfied with our website.

Thanks again for your support, and we look forward to serving you in the future!

Best Regards
MyEmpire Team

Rated 5 out of 5 stars

MyEmpire casino has really great potential...

Even though MyEmpire is a new site, I think it's already one of the best in the industry. If they keep this up, they'll definitely make a name for themselves worldwide. That's actually one of the main reasons why I signed up here. In a word, just a really recommendable platform.

16 January 2025
Myempire logo

Reply from Myempire

Dear Liam,

Thank you for the kind review! We truly appreciate your feedback. We're glad to hear that you're satisfied with our website and services. Your support means a lot to us, and we look forward to continuing to provide you with an excellent experience.

Best Regards
Team MyEmpire

Rated 4 out of 5 stars

I appreciate them and believe they will be better

It's obvious that MyEmpire is one of the best casino on the market today. I say this as someone who has worked in this industry for years and has been playing casino games since my 20's. Of course, there are a few things that could be improved. For example, the selection of video poker and Fast Games isn't quite extensive yet. But issues like these usually get solved over time. My point is, if you're looking for a good site, you should try it for yourself.

5 February 2025
Myempire logo

Reply from Myempire

Dear Jacob,

Thank you for your thoughtful review! We’re glad to hear that you consider MyEmpire one of the best in the market. We appreciate your feedback on the video poker and Fast Games selection and will continue working on improvements. Your support means a lot to us!

Best Regards
Team MyEmpire

Rated 5 out of 5 stars

The customer service is always helpful

The customer service is always helpful, and I love the unique bonuses, especially the crab claw machine , I’ve earned over $1000 with that! The tiered withdrawal limits are something to keep in mind, but it’s all clearly explained. Highly recommend it!

18 February 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Jett,

We are sincerely grateful to hear about your positive experience on our website. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your thoughts. It is wonderful to know that our website has met your expectations, and we are delighted to have been able to provide you with a seamless experience. Thank you once again for your kind review; it encourages and inspires us to continue improving and delivering the best possible service.

Best Regards,
MyEmpire Team

Rated 1 out of 5 stars

Day 17 and my withdrawal is still under…

Day 7 and my withdrawal is still under review, says they skip 1 buisness day then take 3 more to process but after 5 business days its still under review with zeeo progress....all they give is copy and paste replies saying they value me and my patience which is not true because if i was valued they would have deposited in the 5 business days passed...never playing here again, i feel like im being scammed....UPDATE: Its now ending week 3 and still in review, was reset on Monday and im told, oh i should get it by friday which is tomorrow but being end of week 3 its hard to believe anything the customer UNservice says. DO NOT PLAY THIS CASINO, YOU WILL NOT BE PAID OUT! Now MY empire replies qith more lies!!! I only took 1 withdrawal that took a full month to get and I never put any more money in their theivimg casino!!! DO NOT BELIEVE THEIR LIES, THEY ARE SCAMMING PEOPLE!!!

2 February 2025
Unprompted review
Myempire logo

Reply from Myempire

Hi Bowman,

We're so sorry for the inconvenience caused by your withdrawal issues at the end of January. We have checked your account and see that several withdrawals have been processed since. If any issues persist, don't hesitate to reach out to our Customer Support team via Email or Live Chat.
Thank you for your continued support at MyEmpire.

Kind Regards,
The MyEmpire Team

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