Myempire Reviews 196

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the responsive and friendly nature of the staff, highlighting specific individuals for their patience and clear explanations regarding account issues and withdrawals. People often report smooth withdrawal processes, with funds appearing quickly after approval, and find the verification process to be straightforward. However, some people were dissatisfied with the customer service and response times, particularly concerning delayed withdrawals and account closure requests. There are mentions of issues with deposits not reflecting in balances and a lack of clear communication regarding the status of transactions. A few other people also felt that the website's payment system could be problematic, with some experiencing difficulties in withdrawing winnings and questioning the fairness of bonus conditions.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service. Some customers report positive experiences,... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report significant delays in withdrawals,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Response time

Clients share ambiguous opinions on response times. Many reviewers express frustration over slow responses,... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers express strong dissatisfaction,... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had nothing but positive experiences so far. The support team is responsive and friendly, the bonuses are fair, and I’ve noticed that the games run much smoother compared to other casinos. The mo... See more

Company replied

Rated 5 out of 5 stars

This was my first withdrawal from this casino, and I used Skrill for a $350 cashout. It literally took less than an hour after approval for the funds to show up. I’ve never seen a withdrawal go throug... See more

Company replied

Rated 5 out of 5 stars

My 604 NZ$ withdrawal got stuck in pending, so I contacted support. Sophie was the agent who took care of me, and she was extremely patient. She explained the reason for the delay, helped me resubmit... See more

Company replied

Rated 5 out of 5 stars

I asked about my $375 withdrawal and got connected with Jonathan, who provided one of the clearest explanations I’ve ever received from support. He was transparent about the timeline and checked every... See more

Company replied

Rated 5 out of 5 stars

The verification steps were clearly laid out, so I didn’t feel confused at all. I uploaded my ID and proof of address, and within the same day, everything was approved. Support even reached out to con... See more

Company replied

Rated 5 out of 5 stars

I had an issue where my deposit wasn’t showing up in my balance. I reached out to support and got Mia, who was incredibly friendly and helpful. She quickly checked my account, fixed the issue, and als... See more

Company replied

Rated 5 out of 5 stars

Suport have gone beyond,I did a deposit but forgotten about the deposit bonus and they activated for me,they ware very kind and helpful,games variety is very good and promotion are too notch everyday,... See more

Rated 5 out of 5 stars

Leo from support helped me when my ID upload kept failing. He explained that the image format wasn’t supported and even walked me through fixing it. Once I re-uploaded, he verified my account instantl... See more

Company replied

Rated 5 out of 5 stars

I contacted support about a delayed update on my account, and Tom from support handled it calmly and professionally. He listened carefully and provided clear updates, which made me feel reassured.

Company replied

Rated 5 out of 5 stars

I made an $800 withdrawal and reached out to support to make sure everything was correct. The agent confirmed the request and reassured me it would not take long. And she was right! The payout came th... See more

Company replied

Rated 5 out of 5 stars

It's been more a year that i played in MyEmpire and no regret and legit. One of my favorite casino online and fast costumers service. I recommend 100%

Rated 5 out of 5 stars

Requesting a withdrawal of 1,700 NZ$ went better than expected. The verification process was clear, and once approved, the funds were transferred within a few days. I was impressed with how profession... See more

Rated 5 out of 5 stars

I won $150 and asked to withdraw it on Wednesday. I thought it would take a f ew days, but I was surprised when the money showed up in my account the very next day. Everything was simple and fast. I’l... See more

Company replied

Rated 1 out of 5 stars

Title: Two Months Later — Account Still Not Closed I requested my account to be closed over two months ago and clearly confirmed that I accept permanent deletion, including losing any re... See more

Company replied

Rated 1 out of 5 stars

This casino is an absolute nightmare. I have now been waiting for 3 weeks for my withdrawals to be processed. I contact support daily and they basically copy and paste the same bs response telling me... See more

Rated 1 out of 5 stars

This is not a safe place, with enormous risks and steep withdrawal delays. Technical support will not be available, and your withdrawal may be processed based on availability rather than according to... See more

Company replied

Rated 1 out of 5 stars

This betting site offers no real support for VIP members and provides very poor bonuses. They also haven’t responded to my account closure request even after six days. Still, I’ll wait a bit longer an... See more

Company replied

Rated 1 out of 5 stars

Avoid this casino you won't win anything specially on live casino, this casino has zero win lowest RTP don't play guys safe your money do not waste your money on this casino the live chat support are... See more

Company replied

Rated 1 out of 5 stars

Not a correct casino game application. To putt money no problem. But when you which to widraw some money, then nothing append. One mail that the team is analysing the demand and nothing anymore, n... See more

Company replied

Rated 1 out of 5 stars

These scammers are with big experience to fool or scam people, don’t trust this peace of s*it! I’ve deposited 25€ I got bonus in total 75€ then I’ve played I loose it some cash but ok, now I have 40€... See more

Company replied

Rated 2 out of 5 stars

I'm having big balance in casino and can only withdraw 1500 EUR (500EUR per withdraw) and first withdraw took 7days but that's because I was contacted by VIP manager and he speed up withdraw process.... See more

Rated 1 out of 5 stars

Yes the reviews are correct, good luck trying to get your money if you have a chance to withdraw. They take your deposit very fast, but withdrawal is a no no. How do these scammers ever get a gaming l... See more

Rated 1 out of 5 stars

To try several online Casinos, this one is one of the worst. My withdrawal has been being processed for 7 days and the support does not respond. It's only for $250, I cannot imagine for larger... See more

Rated 1 out of 5 stars

This is my personal experience with MyEmpire.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 I requested the closure of my account more than six weeks ago, and since then I have only received repeated, generic replie... See more

Company replied

Rated 1 out of 5 stars

Title: Extremely Unprofessional Support – Repeating the Same Excuse for Weeks I have been waiting for more than three weeks for a simple answer from MyEmpire, and every time I contact liv... See more

Company replied

Rated 1 out of 5 stars

Very bad casino, stay away from this casino guys totally no win no bonus high wagering requirement, useless support team, and I have requested many times for self-exclude my account they don't process... See more

Company replied

Rated 1 out of 5 stars

Very bad experience I deposit 1k via mifinity the money has stil not arrived, the support team is useless they don't help you avoid this casino at all costs

Company replied

Rated 1 out of 5 stars

Worst casino ever I was VIP 4 and the customer service was horrible, be careful to your cashback they try to minimize it.

Rated 1 out of 5 stars

The withdraws are damn slow. The maximum amount you can withdraw is 750 CAD$. It takes over 5 days to receive and still hasn't received so far. They also say weekend doesn't count as processing da... See more

Rated 1 out of 5 stars

This casino is scam, and follows unethical; pratices to fleece people out of their money. they have been found to double charge peoples accounts, byh passing banking authorisations, they do not pay... See more

Rated 1 out of 5 stars

If I could give it 0 .I would have given it.do not play in this casino everything is rigged.

Company replied

Rated 1 out of 5 stars

Do not use this casino, I deposited over $500-$600 and Finally won after weeks of playing , I’ve been waiting for over 1 week, for a small withdrawal and it’s still showing pending. I want to know wha... See more

Company replied

Rated 1 out of 5 stars

I bet and won(Slovakia vs Finlad hockey), I've been waiting for 2 weeks for the money to be withdrawn. It still says the same thing, only that it is being checked and nothing else. If you contact supp... See more

Company replied

Rated 1 out of 5 stars

I’m sharing my experience with MyEmpire Casino as a warning. June 13, 2024: I requested self-exclusion. My account was closed. June 19, 2024: I was contacted with a $150 bonus to... See more

Company replied

Rated 1 out of 5 stars

This platform appears extremely unreliable and potentially deceptive. I transferred 102.150808 USDT from Binance using the TRC20 network to the exact wallet address provided by this platfor... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

196 reviews

5-star
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1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

BIG NO

To try several online Casinos, this one is one of the worst.

My withdrawal has been being processed for 7 days and the support does not respond. It's only for $250, I cannot imagine for larger withdrawals.

DO NOT GIVE YOUR MONEY TO THIS CASINO.

It’s a BIG NO !

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Even though I’m not a high roller

Even though I’m not a high roller, I’ve always been treated with respect and priority. Every interaction feels personalized. The staff genuinely thank you for your loyalty and even offer little surprises like bonus spins or cashback when something goes wrong. It’s that extra mile that wins me over every time.

30 October 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Newea,
Thank you for your wonderful feedback! We’re thrilled to hear that you feel valued and appreciated, regardless of your play style. It’s great to know that our team’s efforts to go the extra mile make a difference for you.

Happy gaming!
Best regards,
The MyEmpire Team

Rated 1 out of 5 stars

Very bad casino

Very bad casino, stay away from this casino guys totally no win no bonus high wagering requirement, useless support team, and I have requested many times for self-exclude my account they don't process, just scaaam casino

27 October 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Customer, We’re sorry to hear about your experience. Please contact us at support@myempire.com so we can assist you further. Best regards, The MyEmpire Team

Rated 5 out of 5 stars

Instant withdrawal! Good casino.

This was my first withdrawal from this casino, and I used Skrill for a $350 cashout. It literally took less than an hour after approval for the funds to show up. I’ve never seen a withdrawal go through so fast! They clearly take pride in having fast processing times. I was also impressed with how easy it was to navigate the cashier section, very intuitive and straightforward. I’ll definitely keep playing here just because of how reliable their payment system is.

24 October 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Piper,

Thank you for your kind words! We’re thrilled to hear that your first withdrawal went so smoothly and that you found our cashier section easy to use. It’s great to know you’re enjoying your experience with us.

Happy gaming!
Best regards,
The MyEmpire Team

Rated 5 out of 5 stars

Received my money in 24hrs. Super fast!

I won $150 and asked to withdraw it on Wednesday. I thought it would take a f ew days, but I was surprised when the money showed up in my account the very next day. Everything was simple and fast. I’ll definitely play again!

22 October 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Vivienne,

Thank you for your lovely feedback! We’re so happy to hear that your withdrawal was processed quickly and that everything went smoothly. It’s great to know you enjoyed such a fast and easy experience!

We truly appreciate your support. Happy gaming!

Best regards,
The MyEmpire Team

Rated 5 out of 5 stars

Quick, friendly help from Mia. I got my bonus too!

I had an issue where my deposit wasn’t showing up in my balance. I reached out to support and got Mia, who was incredibly friendly and helpful. She quickly checked my account, fixed the issue, and also provided 50 free spins. She also gave me a few tips for playing! Very warm and knowledgeable. The support team here is impressive, and Mia is a true gem. I highly recommend her assistance.

16 October 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Kiri,
Thank you for your kind words! We're so happy to hear that Mia was able to assist you promptly and warmly—she truly is a star on our team. It’s great to know your issue was resolved quickly and that you enjoyed the bonus spins and helpful tips. We truly appreciate your recommendation and are glad you’re enjoying your experience with us.
Happy gaming!

Best regards,
The MyEmpire Team

Rated 5 out of 5 stars

Suport have gone beyond 5*

Suport have gone beyond,I did a deposit but forgotten about the deposit bonus and they activated for me,they ware very kind and helpful,games variety is very good and promotion are too notch everyday, they have a store too,where you can use points to buy free spins and bonus money. Great casino!

29 September 2025
Unprompted review
Rated 2 out of 5 stars

Withdraws are SLOW

I'm having big balance in casino and can only withdraw 1500 EUR (500EUR per withdraw) and first withdraw took 7days but that's because I was contacted by VIP manager and he speed up withdraw process. After that i made another 1,5k withdraw and now its 10days and still didn't get it. I wrote to VIP manager and i don't get any respond. I contacted online support and i always get same reply, "sorry for delay your withdraw will be processed soon, please be patient". If u are big player and have big winnings u wont get them out fast it will take months... So stay away if u want to cash out big balance.
PS: Before i didn't had any of these problems with delay but i did cash outs from 500 to 2k max

4 August 2025
Unprompted review
Rated 1 out of 5 stars

The most bullshit casino and scammers…

The most bullshit casino and scammers please do not give your information and do not deposit money in this shit scamming game they will just take your money use your data collection and you will get nothing you guys should be in prison for scamming people i’m gonna complain about this game

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Yes the reviews are correct

Yes the reviews are correct, good luck trying to get your money if you have a chance to withdraw. They take your deposit very fast, but withdrawal is a no no. How do these scammers ever get a gaming licence. Stay far away from these scammers.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

No stress!

Playing on this site is easy and relaxing. I never had to worry about anything. I just log in and enjoy.

7 May 2025
Unprompted review
Myempire logo

Reply from Myempire

Hey there!

Thanks so much for your kind words – we're really happy to hear that playing on our site feels easy and relaxing for you.

That’s exactly the experience we aim to provide. Enjoy every moment, and we’ll be here whenever you log in! 😊

Kind Regards,

Rated 1 out of 5 stars

This casino is what gives the industry a bad name and cvan not be trusted with bank details

This casino is scam, and follows unethical; pratices to fleece people out of their money. they have been found to double charge peoples accounts, byh passing banking authorisations, they do not pay out on winnings, they do not honour winnings, they rig the machines so that all the machines are heavily weighted in their favour, their customer service is terrible, the falsly advertise and lie about their bonus structure. This casino is what gives the gambling industry a bad name, very deceptive, unethical, engaing in fraudulant activeies, charging peoples accounts on regular basis even if the user hasn't logged on to the site, all their trasactins are deceptive and very hard to tell who it is charging your account, they do not show proper account history hiding their deceptiveness.

27 April 2025
Unprompted review
Rated 1 out of 5 stars

This casino is an absolute nightmare

This casino is an absolute nightmare. I have now been waiting for 3 weeks for my withdrawals to be processed. I contact support daily and they basically copy and paste the same bs response telling me that they appreciate my patience and that they will be processed in 3 business days. Here I am, still waiting 3 weeks later… I have screen shots and logs of all the conversation along with several emails.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Honest processing time for withdrawal

Received my withdrawal for $300 in 3days.No delays. Good casino!

15 April 2025
Unprompted review
Myempire logo

Reply from Myempire

Dear Liam,

Thank you for your feedback! We're thrilled to hear that your withdrawal was processed smoothly and without delays. We strive to provide a fast and reliable experience, and we’re glad to see it met your expectations.

Thanks for choosing us, and we look forward to your continued enjoyment!

Best Regards
MyEmpire Team

Rated 1 out of 5 stars

WITHDRAWS TAKE FOREVER GO PLAY SOMEWHERE ELSE

Second week and still waiting under review , have screenshots and everything that they asure me that everything is good and i will get my money (500 euro) . they lie about priorities and everything with automated messages of course .. what a same , deposits are insta withdraw take forever ...

30 March 2025
Unprompted review

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