mydentist Reviews 

8,357
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and welcoming, consistently making them feel at ease. Many consumers highlight the excellent service and care received, noting thorough examinations, clear explanations of treatments, and a reassuring approach that helps anxious patients. However, some people mentioned concerns regarding pricing, particularly the push for private treatment plans and associated costs, with some feeling treated as a source of profit. A few other people also felt that NHS patients were not always accommodated, with some experiencing difficulties getting appointments or continuing treatment, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had ambiguous experiences with service, with many praising the professional, caring, and friendly... See more

Customer service

People report ambiguous experiences with customer service, with many expressing gratitude for compassionate... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about unexpected costs and... See more

Location

Clients share ambiguous opinions on location, with many finding specific branches convenient and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Rated 5 out of 5 stars

Alexandru Figan has looked after my dental needs for several years. He's friendly and professional. I like the airflow service to keep teeth and gums healthy. And when I needed a filli... See more

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(8,357)

414 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was in great pain and went at 9am to…

I was in great pain and went at 9am to arrange an appointment. I was given one 3.20 same day. After a short wait I was given a check, x-ray then my tooth was extracted. I paid a very reasonable fee and arranged a new check up appointment. It was prompt efficient effective staff were polite and informative. Thanks.

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Derek,
hank you for your kind review. We're glad we could see you so quickly and help get you out of pain. It's great to hear that you found the whole process smooth and efficient, and that our team kept you well informed throughout.

We really appreciate your feedback and look forward to seeing you again at your next appointment.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

MY visit to My Dentist Llandudno

Sylwia was excellent in explained the procedure and put me at ease. I felt confident in her professionalism throughout and her friendly approach helped a great deal

6 July 2026
Unprompted review
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Reply from mydentist

Hi Graham Drive,
Thank you for your lovely comments for Sylwia , I know they will be thrilled with your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very simple process

Very simple process, had to have a filling, all options were talked through and costs made clear by a very professional team

6 July 2026
Unprompted review
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Reply from mydentist

Hi Richard,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Not having a dentist for a number of…

Not having a dentist for a number of years I got on at mydentist leigh they sorted out all my dental needs my dentist daya and the rest of the staff were excellent I would recommend them to family and friends garry

13 July 2026
Unprompted review
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Reply from mydentist

Hi Garry Mather,
Thank you for such a wonderful 5 star review and recommendation. It is very much appreciated. I am so pleased to read your lovely comments for Daya and the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very welcoming they don't judge very…

Very welcoming they don't judge very friendly staff

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Neil Goodfellow,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Prompt and efficient dental service

Prompt in confirming appointments, the staff were extremely courteous. The clinic is clean and comfortable with minimal waiting. It was a very smooth experience, and the environment put me at ease for the whole time I was there.
The front desk staff are friendly and amenable regarding appointments. I had to rearrange my appointment for two thirty and there was no problem.
Highly recommended for anyone seeking quality dental health care.

9 July 2026
Unprompted review
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Reply from mydentist

Hi Robert,
Thank you for your kind review. We're delighted to hear that you found the team friendly, helpful and accommodating, and that your visit was smooth and comfortable from start to finish.

It's great to know our appointment process and welcoming environment helped put you at ease. We really appreciate your recommendation and look forward to seeing you again.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

My family and I hadn't found a single…

My family and I hadn't found a single dental clinic in Sheffield that was helpful with registration for over two years. When we finally went to the clinic, they greeted us with smiles and a warm welcome, completed all the necessary procedures, booked appointments for our children, and gave us regular, ongoing appointments. They were very flexible, conveniently located, had a pleasant atmosphere, and their doctors were friendly and welcoming to everyone. This is exactly what you're looking for in Sheffield, based on my experience. Thank you.

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Adel Al-Rashidi,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Superb new gnashers

Excellent service from Paul and the rest of the team at Mydentist Prior to my visit my teeth looked like a witch doctors necklace. I am now chuffed with my new gnashers and can't stop smiling. The whole team are professional and friendly and made the whole experience enjoyable.Thank you to all😁 (me with my new gnashers )

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ian,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Friendly helpful got me in fast

Friendly helpful got me in fast

13 July 2026
Unprompted review
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Reply from mydentist

Hi Daniel,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The Dentist was very professional and helpful.

The Dentist explained to me what he was going to do, with new fillings, and I didn't even feel the needle going into my gums!
I also had a white filling.
My Dentist was very professional.
And made me feel at ease!

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Paul,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I feel comfortable here as my dentist…

I feel comfortable here as my dentist listens to my concerns and acts on them.
The whole experience from walking in to being seen is extremely positive.
The place is spotless and there are no hygiene concerns.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Joyce,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Brilliant Dentist

Brilliant Dentist.Professional and great communication. Highly recommend .

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Naimeh,
Thank you for your 5-star review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Lovely, friendly staff.

Always friendly, understanding and informative on all services. They put all anxieties at ease and have always been brilliant for all member of my family.

11 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi, Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Fantastic up to date practice with…

Fantastic up to date practice with fabulous reception & dental staff. Made to feel welcome, everything was explained & nothing was rushed.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Angela,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The reception staff very friendly and…

The reception staff very friendly and helpful the dental nurse was kind and very friendly would highly recommend this dentist nothing too much trouble

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Stephanie,
Thank you for your 5-star review and recommendation. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Professional

Friendly, efficient and professional

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jeanette Hurley,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

A Super Dental Practice.

On entering the practice, i was greeted kindly by the receptionist, who took my details and payment. After a short wait, i was called in to see my practitioner. Again, i was greeted with kindness and respect.
The practitioner explained all throughout the appointment, and agreed that no follow up appointment was necessary.
A great new practice surgery, which is very clean and hygienic.
A stress free appointment with a very professional service.
Thank you. Craig.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Craig,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

3 fillings appointment

Really thorough and pleasant experience. Felt very nervous but was immediately put at ease! Thank you Yousef and co!

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Molly,
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Everyone very helpful and friendly

Everyone very helpful and friendly. My tooth extraction was quick and painless.All in all a very good experience.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

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