mydentist Reviews 

8,349
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 424 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professional, welcoming, and friendly approach, often making them feel relaxed and at ease. People frequently highlight the excellent service, noting thorough care, clear explanations of procedures, and good communication regarding appointments. However, some customers also noted concerns regarding treatment for NHS patients, including difficulties getting on patient lists or continuing care. A few other people also felt that the company's policies sometimes led to unexpected private fees or a perception of being focused on profit over patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the staff as professional,... See more

Customer service

People report ambiguous experiences with customer service, with many expressing satisfaction and feeling... See more

Price

Consumers express significant dissatisfaction with pricing, often describing it as expensive and a... See more

Location

Customers had ambiguous experiences with location, with many reviewers mentioning specific branches such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

Professional, Welcoming and friendly. Always looked after properly, and helped when needed. As a disabled person my appts are always on ground floor. The place is spotlessly clean and I love the build... See more

Company replied

Rated 5 out of 5 stars

II am very happy with the standard of service and care that I received from My Dentist. The practise is responsive to enquiries and the reception staff are always helpful and friendly be it on the pho... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(8,349)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both the dental hygienist and her…

Both the dental hygienist and her colleague made me feel very comfortable. They were both very welcoming. The hygienist was able to give me good advice and she was very knowledgeable.

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Lynne Beach,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The staff are friendly

The staff are friendly, welcoming and empathetic to those who are nervous.Re assuring and explaining all of the appropriate options and providing honest reasonable costs for the work required. The only downside,which cannot be helped given the location,is a lack of parking spaces,sometimes blocked by deliveries to other services in the same street.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Andrea,
Thank you for your lovely review. We're so pleased to hear that you found the team friendly, welcoming and reassuring. Making sure our patients feel comfortable and well informed about their treatment options is really important to us.

We also appreciate your understanding regarding parking. Thank you for your kind words and for choosing our practice. We look forward to seeing you again soon.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

I'm a nervous patient

I'm a nervous patient. The dentist and the team were very friendly and put me at ease explaining every facet of treatment.
Overal a really great dental practice.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Alan Kelsall,
Thank you for such a lovely 5 star review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I have been a patient at My Dentist for…

I have been a patient at My Dentist for a couple of years now. I have always found the staff to be friendly and helpful. They have recently moved into new premises in Trinity Walk in Wakefield which are extremely easy to get to as they are just a few minutes from the bus station . The dentist I see is clearly highly skilled and professional but also kind and gentle . I feel very safe in their hands and would like to thank them for their care

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Diane,
Thank you for your lovely review. We're so pleased you've had such a positive experience with us over the last couple of years. It's great to hear that you find our new Trinity Walk practice easy to access, and that your dentist has helped you feel comfortable and confident in your care.

We'll be sure to share your kind words with the team. Thanks again for your support.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Fantastic

I had a really positive experience at mydentist. From the moment I arrived, I felt welcomed and at ease, which is not something everyone always associates with going to the dentist!

The team were friendly, professional, and took the time to make sure I was comfortable and understood everything that was happening. I really appreciated the calm and reassuring approach, as it made the whole experience feel much less stressful.

Thank you to everyone at mydentist for making my visit such a positive one. I would definitely recommend them.

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Laura,
Thank you for your lovely review. We're so pleased to hear that you felt welcome and at ease from the moment you arrived. We know that visiting the dentist isn't everyone's favourite thing, so it's great to hear that our team's friendly and reassuring approach helped make your experience a positive one.

Thanks again for your recommendation and kind words. We look forward to seeing you again soon.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

The staff give you a warm welcome and…

The staff give you a warm welcome and make you feel totally at ease as someone who is afraid of the dentist the staff understood and put me at complete ease

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Fay,
Its lovely to hear that you feel at ease at our practice with your dental care. Thank you so much for your wonderful 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent service from dental staff

Excellent service from dental staff
Implant procedure well explained and professionally carried out. The patient care was above and beyond

14 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julie Stewart,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great service and everything explained…

Great service and everything explained simply. All staff and kind and courteous. Keep up the good work.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Steven Buckley,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent treatment

Really easy to register with the practice, very clean premises, helpful and friendly reception staff and a nice calm place that doesn't smell like a dentists!
I had my first appointment with Catarina and she was great - as an anxious person, she really helped me keep calm and checked on my wellbeing all the way through. I've been back for some well overdue work and Catarina was excellent. I haven't had this much confidence in a dentist in a long time.

13 July 2026
Unprompted review
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Reply from mydentist

Hi Alex,
Thank you for your lovely review. We're so pleased to hear that you found the practice welcoming and comfortable, and that Catarina helped you feel at ease throughout your treatment.

It's wonderful to know that she's helped build your confidence and made your visits a positive experience. We'll be sure to pass on your kind words.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

I was nervous before my appointment

I was nervous before my appointment, but the team made me feel completely at ease. The dentist was patient, explained each step, and provided excellent care. I couldn't have asked for a better experience.

6 July 2026
Unprompted review
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Reply from mydentist

Hi Greg Coulter,
Thank you for such a lovely 5 star review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent dentist

Very professional at there job

11 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Stephen Rogerson,
We very much appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind Dentist

Appointment was timely. Dentist was kind and compassionate in checking my teeth and talking me through the process. Thank you!

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi PD,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I was in great pain and went at 9am to…

I was in great pain and went at 9am to arrange an appointment. I was given one 3.20 same day. After a short wait I was given a check, x-ray then my tooth was extracted. I paid a very reasonable fee and arranged a new check up appointment. It was prompt efficient effective staff were polite and informative. Thanks.

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Derek,
hank you for your kind review. We're glad we could see you so quickly and help get you out of pain. It's great to hear that you found the whole process smooth and efficient, and that our team kept you well informed throughout.

We really appreciate your feedback and look forward to seeing you again at your next appointment.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

MY visit to My Dentist Llandudno

Sylwia was excellent in explained the procedure and put me at ease. I felt confident in her professionalism throughout and her friendly approach helped a great deal

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Graham Drive,
Thank you for your lovely comments for Sylwia , I know they will be thrilled with your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very simple process

Very simple process, had to have a filling, all options were talked through and costs made clear by a very professional team

6 July 2026
Unprompted review
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Reply from mydentist

Hi Richard,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Not having a dentist for a number of…

Not having a dentist for a number of years I got on at mydentist leigh they sorted out all my dental needs my dentist daya and the rest of the staff were excellent I would recommend them to family and friends garry

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Garry Mather,
Thank you for such a wonderful 5 star review and recommendation. It is very much appreciated. I am so pleased to read your lovely comments for Daya and the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very welcoming they don't judge very…

Very welcoming they don't judge very friendly staff

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Neil Goodfellow,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Prompt and efficient dental service

Prompt in confirming appointments, the staff were extremely courteous. The clinic is clean and comfortable with minimal waiting. It was a very smooth experience, and the environment put me at ease for the whole time I was there.
The front desk staff are friendly and amenable regarding appointments. I had to rearrange my appointment for two thirty and there was no problem.
Highly recommended for anyone seeking quality dental health care.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Robert,
Thank you for your kind review. We're delighted to hear that you found the team friendly, helpful and accommodating, and that your visit was smooth and comfortable from start to finish.

It's great to know our appointment process and welcoming environment helped put you at ease. We really appreciate your recommendation and look forward to seeing you again.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

My family and I hadn't found a single…

My family and I hadn't found a single dental clinic in Sheffield that was helpful with registration for over two years. When we finally went to the clinic, they greeted us with smiles and a warm welcome, completed all the necessary procedures, booked appointments for our children, and gave us regular, ongoing appointments. They were very flexible, conveniently located, had a pleasant atmosphere, and their doctors were friendly and welcoming to everyone. This is exactly what you're looking for in Sheffield, based on my experience. Thank you.

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Adel Al-Rashidi,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Superb new gnashers

Excellent service from Paul and the rest of the team at Mydentist Prior to my visit my teeth looked like a witch doctors necklace. I am now chuffed with my new gnashers and can't stop smiling. The whole team are professional and friendly and made the whole experience enjoyable.Thank you to all😁 (me with my new gnashers )

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ian,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

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