mydentist Reviews 

8,361
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and welcoming, consistently making them feel at ease. Many consumers highlight the excellent service and care received, noting thorough examinations, clear explanations of treatments, and a reassuring approach that helps anxious patients. However, some people mentioned concerns regarding pricing, particularly the push for private treatment plans and associated costs, with some feeling treated as a source of profit. A few other people also felt that NHS patients were not always accommodated, with some experiencing difficulties getting appointments or continuing treatment, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had ambiguous experiences with service, with many praising the professional, caring, and friendly... See more

Customer service

People report ambiguous experiences with customer service, with many expressing gratitude for compassionate... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about unexpected costs and... See more

Location

Clients share ambiguous opinions on location, with many finding specific branches convenient and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Rated 5 out of 5 stars

Alexandru Figan has looked after my dental needs for several years. He's friendly and professional. I like the airflow service to keep teeth and gums healthy. And when I needed a filli... See more

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,361)

417 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Friendly, efficient and professional

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jeanette Hurley,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

A Super Dental Practice.

On entering the practice, i was greeted kindly by the receptionist, who took my details and payment. After a short wait, i was called in to see my practitioner. Again, i was greeted with kindness and respect.
The practitioner explained all throughout the appointment, and agreed that no follow up appointment was necessary.
A great new practice surgery, which is very clean and hygienic.
A stress free appointment with a very professional service.
Thank you. Craig.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Craig,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

3 fillings appointment

Really thorough and pleasant experience. Felt very nervous but was immediately put at ease! Thank you Yousef and co!

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Molly,
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Everyone very helpful and friendly

Everyone very helpful and friendly. My tooth extraction was quick and painless.All in all a very good experience.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Nice friendly and patient staff

Nice friendly and patient staff. All very helpful. Thanks to previous treatment and the hygienist I was in and out in no time. Even had an X ray that you get every 2 years as assurance teeth and gums were good. Very pleased with the service

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Pola,
Thank you for taking the time to leave the practice a 5-star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful. Nothing is too much trouble for anybody. The building is light and airy plenty of seating too.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Janet,
We very much appreciate your 5-star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent All Round

I cannot fault the service we, as a family, receive from this dental practice.
The new premises is fantastic, reception staff are helpful, welcoming and friendly.
Our particular dentist Abdul Bari is excellent.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Margaret,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The dentist and the assistant where…

The dentist and the assistant where both nice people got on so well with them?

2 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Shane,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I would recommend this dentist to…

I would recommend this dentist to anyone the lady dentist I see is so calming and makes you feel at ease, brilliant

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Maureen,
Thank you for your 5-star review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Dentist Appointment Cancelled Too Many Times.

My doctor is Mariusz Tomasz Filipek and the 1st time I went to visit him was to fill my tooth then he filled my tooth while it was infected. And since then, 2 weeks have passed and I couldn't eat because it hurted so much and I suffered for 2 weeks. And then he did a root canal on my tooth. Then after that there was another gum infection so I went to him again. Then on 4th of June I booked an appointment and then he cancelled the appointment then again on 30th of June I booked an appointment but then he cancelled it again and then on 13th of July I booked another appointment which he cancelled. And for the appointment my Husband had to come off of work, he couldn't work, and now on 1 side I cannot eat anything. And he keeps cancelling my appointments. Previously they have cancelled my appointments but this time they've done it 3 times and I am very disappointed.

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi, we are very sorry to receive your 1-star review, however, using the details you have provided we have been unable to locate you as a patient at this practice. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

A pleasant experience.

I thought the entire experience was pleasant. Both reception staff and medical personnel were caring, efficient and professional.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi George,
Thank you for taking the time to leave the practice a 5-star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Dental hygienist put me at ease i…

Dental hygienist put me at ease i didn’t feel so nervous after she assured me she would stop if anything was uncomfortable was very thorough she was polite friendly and professional

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Mary,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent dental practice

Excellent dental practice, very friendly helpful staff, from the receptionists, dental nurses and dentist.
Practice is very clean and tidy.

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Thomas,
Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The staff and my dentist were all very…

The staff and my dentist were all very efficient and made me feel comfortable and confident

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Christina Yates,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Good experience overall

Good experience overall

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

HI Gary,
We appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I have been a patient at this practice…

I have been a patient at this practice for many years. The staff are wonderful, the atmosphere is always welcoming, and they provide outstanding oral healthcare. I genuinely cannot fault the level of service from every professional.

9 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Everett, Thank you so much for your lovely review and for choosing us for so many years. We're so pleased to hear you've had such a positive experience with our team. Your kind words mean a lot to us, and we look forward to seeing you again soon.
Kind Regards,
Patient Support Team

Rated 5 out of 5 stars

My experience

They had great service and the people were very friendly, open and did their job amazingly

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Nuray Ataser,
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Been a patient with this practice for…

Been a patient with this practice for many years. Great staff, friendly atmosphere and superb attention to oral health. Can’t say a bad word about the service level of all professionals.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
Thanks for your kind review and for being a patient with us for so many years. We're delighted to hear you've had such positive experiences with our team and appreciate your lovely feedback. We look forward to seeing you again soon.
Kind Regards,
Patient Support Team.

Rated 5 out of 5 stars

Friendly

Friendly, professional, First Class Dentist. And Staff.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Gerald Evans,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Positive experience

On time appointment and very efficient reception desk who were dealing with many patients and calls at the time.

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Brona Turley,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

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