Cocoon Estate Agents Reviews 

56
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoo... See more

Company replied

Rated 5 out of 5 stars

We weren’t looking forward to selling our house in Haslemere, but Melanie was brilliant from the word go. Her knowledge of the local property market and clear-sighted information and advice were inval... See more

Rated 1 out of 5 stars

Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.

Rated 5 out of 5 stars

A quick and easy solution to market your property. Fill out the form with all the property details, write a description, add your photos. Provide some proof of ownership, an energy certificate is als... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Property valuations, local estate agent property sales, property marketing, expert estate agents in Guildford, Kingston, and Haslemere.


Contact info

  • High Street, KT1 1EY, Kingston upon Thames, United Kingdom

  • mycocoon.co.uk

2.0

Poor

TrustScore 2 out of 5

56 reviews

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2.0

All reviews

(56)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Conscientious and Tailored Service

I rate Cocoon very highly. They provide a great service, with plenty of options to tailor to your needs. I was impressed with the conscientiousness of my job’s representative. I will be using the again in the future.

30 March 2021
Rated 5 out of 5 stars

Excellent service throughout

Edward and his team have been excellent in selling our property. Communication was spot on and we were updated throughout. They listed the property in October 2020 and it sold in February 2021. The fees are also incredibly reasonable. I wouldn't hesitate to recommend Cocoon to friends and family.

23 February 2021
Unprompted review
Rated 5 out of 5 stars

Cocoon - very professional agency

Cocoon is a great agency that we have been dealing with for about 7 years now. We have always found them very professional. Amira always deals with our queries in a reliable and timely manner.
Shane

21 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Amira has been our Property Manager for almost a year now and it has always been a pleasure to deal with her.
She is very efficient, knowledgeable, and very helpful. She is also a good communicator. In all, her service has been excellent.

15 January 2021
Unprompted review
Rated 1 out of 5 stars

Dont waste your time, because they will

I have been calling up trying to speak to someone about a letting property to get a few details and arrange a viewing for 2 weeks now. I have rang about 6 times and each time i am told i will recieve a call back the next day to discuss the property but this never happens. It still has not happened.

6 January 2021
Unprompted review
Cocoon Estate Agents logo

Reply from Cocoon Estate Agents

Hi Archie, thanks for the feedback, as discussed over the phone viewings for this property are conducted by the property owner who has received your details previously. We only have limited control over their response to you, but I have contacted them again this morning in relation to the above.

Rated 5 out of 5 stars

Great service at a great price

Cocoon was recommended by a friend as the affordable, alternate estate agents to use. Cortni has been very quick and efficient with the entire process. I would highly recommend them.

16 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service at very competitive rates.

Like many people who decide to sell their property we went to several of the large a Estate Agents. Some of their commission rates were incredibly high. We were therefore so lucky to be recommended. Very professional and friendly and very competitive with their commission rates. In the days of Rightmove the buyer is not walking the high street looking in estate agents windows. We had our house sold within 10 days at the asking price. After 27 years selling a home can be quite daunting but Cocoon helped guide us through the process and were very active in progressing the sale through to completion. Cortni McFadyen was our main contact and she was excellent. I would certainly recommend Cocoon.

13 October 2020
Unprompted review
Rated 5 out of 5 stars

Great little independent estate agent

Cocoon are great little independent estate agent, they are helpful and won't over charge you. As a landlord I dealt with Amira in property management a lot. She has always been helpful and responded to my queries in timely manner. She helped me resolve few issues, no problem. I would recommend Cocoon and Amira.

3 September 2020
Unprompted review
Rated 5 out of 5 stars

Very efficient and cost effective service

Very efficient service, great customer support and excellent communication. Edward was amazing rapidly finding me a suitable tenant, identifying potential problems and getting them resolved. I would highly recommend Cocoon Estate Agents, especially taking into consideration there competitive pricing.
Elaine

17 August 2020
Unprompted review
Rated 5 out of 5 stars

Cocoon are excellent

I had previously been renting my house with a large well known high street brand but I wanted to change to a smaller independent team of dedicated professionals, and I was recommended to Cocoon by an old friend. I have found the team to be excellent and I know they are experts and I appreciate their approach and their advice and patience. Recently, and during one of the most turbulent times in History for many industries, Cortni helped me to find really nice tenants very quickly and it was a pleasure to work with her. I now want Cortni to work with all our rental properties and I would be happy to recommend Cocoon to friends and family.

24 July 2020
Unprompted review
Rated 5 out of 5 stars

Amira

Working with Amira is always a pleasure. She’s always happy to help either on the phone or via email which is a massive help in this line of work.

14 July 2020
Unprompted review
Rated 5 out of 5 stars

contractor working with Amira

As a contractor working with Amira in property management is always a pleasure.She is very efficient, easy to communicate with, she gets the job done every time.
Thanks Amira!

14 July 2020
Unprompted review
Rated 5 out of 5 stars

SLG plumbing & gas

Working with Amira has always been a positive experience. She is efficient and communicates clearly, and ensures both parties are up to date with the correct information.

13 July 2020
Unprompted review
Rated 5 out of 5 stars

Helpful and accommodating

Cocoon (Kingston) has been helpful and extremely accommodating so far. I moved right before the start of the lockdown, and they helped me make my move as smooth as possible. Special thanks to Amira for efficiently handling my queries and concerns after my move.

10 July 2020
Unprompted review

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