MyChargeBack 

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Rated 1 out of 5 stars

thank heavens that the FBI have finally shut this company down, I wasted AU$1700 on a piece of paper that all of the police in Australia told me was a scam, and now the FBI agrees. Dodgy company, dod... See more

Rated 4 out of 5 stars

Customer service and case manager are great. Still awaiting outcome after 6 months of investigation. I am wondering why I have seen no reviews where customers have reclaimed all or part of the mone... See more

Company replied

Rated 1 out of 5 stars

After losing my life savings which was $70,000 worth of VeChain from my Atomic Desktop wallet to a scammer posing as a fake Geek Squad agent, I reached out to MyChargeBack. After lying to me and convi... See more

Rated 5 out of 5 stars

The only honest crypto scam recovery firm I found who was legit and which I came to trust after several calls and several days. I carried out due diligence. Their parent company is Cactil LLC. Directo... See more

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service
  4. Financial Consultant

Written by the company

MyChargeBack firmly believes that an open, free platform allowing consumers to share their experiences with service providers is a vital asset for any business. For us, it provides access to feedback that we might otherwise not receive. And we genuinely appreciate all legitimate comments that have been posted here, both positive and negative, because they have allowed us to resolve outstanding issues, improve our products and services and better serve our clients. Unfortunately, however, Trustpilot is a thoroughly unreliable platform for consumers who wish to determine the reliability of a merchant. The algorithms developed by its anonymous and unresponsive "Content Integrity Team" are poorly designed and, as a result, regularly delete legitimate 5-star reviews submitted by real consumers who have had genuine service-related experiences. For example, in 2023 alone, Trustpilot removed approximately 30 such 5-star reviews from our page. MyChargeBack would be pleased to provide copies of those deleted but legitimate reviews to anyone who asks. In addition, due to certain ambiguities in Trustpilot rules, many fake reviews posted by spammers, scammers, hackers, and competitors remain online, even though its so-called "Content Integrity Team" does claim it attempts to interdict them. As of August 30, 2022, Trustpilot had removed 551 fake reviews that were on this page, a full 70% more than those that remained. We are not the only ones who have noted Trustpilot's erratic policies. Indeed, similar observations have been posted on Trustpilot’s own Trustpilot page. Unfortunately, we have to conclude that the wide gaps in Trustpilot’s platform create an opportunity for those with ulterior motives to mislead potential and current clients. Instead of assisting consumers in making an educated decision whether to use our services, they may be left confused. Trustpilot is a discredited source. The constant monitoring and attempt at managing fake reviews, of course, requires a substantial commitment of time and manpower. Trustpilot's institutional negligence forces us to undertake that commitment in order to ensure as much as possible that the comments posted are legitimate. If you are a consumer who does seek informed advice about MyChargeBack, we have former clients worldwide who would be happy to share their real experience with you. If you would like to schedule a meeting or follow-up with someone on our team, please register directly on our website. Whether you chose to work with MyChargeBack or not, we wish you much success. And if you, like us, are a vendor, you are best advised to beware Trustpilot and opt to cooperate with one of its more dependable competitors instead.


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Rated 4 out of 5 stars

stock exchange, scum rat scam.

I was constantly bombarded with calls until one day i let my guard down and give in to trying a stocks and shares broker who called me everyday, was nice and kind until i asked to make withdraws from some of the vast 55k amount i had accumulated in the fictitious account with them on the stock exchange they were not allowed to trade on, Only to be told i could not until i deposited more money ? to cut a very long story short, I then twigged this is a scam, I closed my account with constant 40 to 50 calls a day from these low life gutter scum. found and contacted mychargeback who were nice and friendly and helped me to get my money back from the visa company after 3 months. People we all do it think we can get some extra cash flow its hard to not fall for these scams these people are professional crooks, please do not be taking in by there calls just put the phone down, don't listen just drop it down, goodbye. The chargeback fees are steep in my opinion for what they provided to me but they will go all the way depending on your case so way it up. I got all my money back and i was well stressed but happy in the end and i for one am a honest person so i payed my way to mychargeback. There are millions of scams now all sorts of Low down tricks and cons around the globe, Check out who is calling you do not fall into there trap, I was very lucky but others loose thousands of pounds to these gutter scum rats who hide behind a computer and phones and never see there money again. Be safe, Think before you act.
After being scammed we all would like to execute these scum rats but finding them is a hole other game.

22 July 2019
Unprompted review
Rated 5 out of 5 stars

My initial concern was that this was…

My initial concern was that this was another potentially illegal entity. However, after speaking with its representatives, viewing the correspondences and experiencing the partnership in the process, I became comfortable that they were the real deal. I received immediate success with the first procedures and it was evident that their research and knowledge with the offending entity was strong and they were prepared to fight on my behalf. We recouped the full 100%. There is a peace of mind that comes with knowing there is a reputable establishment like this which delivers. Highly recommended.

8 July 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Obviously, anyone who has been scammed has every reason to be wary about engaging again with another company online, which is why we encourage anyone who calls us to ask as many questions as they wish. We appreciate your endorsement and recommendation and are glad that we were able to bring your case to a successful conclusion.

Rated 5 out of 5 stars

I can give my story without my usual…

I can give my story without my usual reservations anymore because it has come to a happy conclusion after months of struggling with this scam broker and my own bank.. My life was upside down - completely upside down for 2018 and now in order a year an d a half later. Perhaps the mychargeback team can benefit from my story and or individuals and families who have been dragged into the pits I have been in. I would erase these two years from my life if I could but I am happy for my friends support and my chargeback's support. It has not been easy.

I was a victim like many others. I have recevied now some relief thanks to mychargeback.

My broker, who shall remain nameless since his name was fake anyway, had me "invest" in times I should not have and lost everything on my account. This what I was understanding happened of course - but it was then clarified that my caring broker was in face after my deposits the entire time. The deception was beyond what I could imagined in hindsight. When I was explained this when calling Mychargeback it was clear I had been defrauded by my broker.

I did not know that it was intentional my brokers were "trading" and "investing" my money intentionally to lose it in a few trades...which actually didn't ever happen! When George at mychargeback told me this - it was a ah-ha moment I wish upon no one. But I was strong enough to swallow the truth, this is me.

Thank you for the times you took my case forward. Hats off to you. I wish you continued successes and heart feel appreciation from my family as well.

24 June 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Terrance: George has asked us to thank you for all the cooperation you provided us in pursuing your case. You do note an important point. The names scammers provide over the phone are aliases because they don't want to enable you to ever identify them in any way.

Rated 5 out of 5 stars

Professional services

Professional services. I recommend the professional services of mychargeback and have had a overall positive experience with this company. There is a simple reason why I share this endorsement, and that is because the problem I was facing was particularly difficult for me to understand and for their team to take it on. There was also a reason that I had made particular mistakes at the beginning of this process which unfortunately could not be corrected but the team tried and I thank them for that. Wanted to say that as well.

24 June 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Sam. As you note, applying for a chargeback, especially one that involves a service such as those that unlicensed online investment sites claim to provide, is complicated, not only for most consumers but also for many banks. The added value in contracting with MyChargeBack is that we know all the ins and outs of the process and can quote chapter and verse with the bank's dispute department in order to prove our case.

Rated 1 out of 5 stars

It's been over a week since I reached…

It's been over a week since I reached out to them to help me get my money back from infinitrade but no one has contacted me after sending 2 requests.

15 June 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Agnes:

We note on our website that our chargeback program "is custom-made for clients seeking to retrieve $5,000 or more in funds charged to a credit or debit card," which is much more than your own claim. That being the case, you were sent an email reply notifying you that we would not be able to assist you (perhaps it wound up in your spam folder?).

The reason for this limitation is that our services oblige not only the attention of our professional staff, but quite often the intervention of attorneys and private investigators as well. We have to be honest with our clients and, very simply, our services would not be cost-effective in your case.

The good news is that we are completing work on an alternative for consumers such as you whose claims fall below $5,000. We will notify you when that alternative is ready and will send you a full explanation at that time.

We wish you the best of luck in pursuing your claim.

Rated 5 out of 5 stars

Happy about the service I got!

Happy about the service I got!

I used MyChargeback in a dispute against what proved to be a fraudulent investment in UK. They were very helpful to recover my money from the bank (when they said it’s not their job or interest to recover whatever i invested outside their investment packages ). MyChargebeck were the opposite. It’s a fantastic team of professionals who involved me in the process, guided me through and explained the necessary steps . Hopefully will never use them again, but in case will fall into this bad investments again I know they will be there to help. Their fee in exchange for their services is worth it. :)

14 June 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Claudia. Your experience with your bank is, unfortunately, very common. Most of our clients report that their banks were initially uncooperative and unwilling to assist in recovering funds lost to scams, even though that deviates from Visa and Mastercard chargeback guidelines. Our strength at MyChargeBack is that we know the rules better than the banks do and can explain it to them using the professional terms they understand.

Rated 5 out of 5 stars

If you get caught up in a trading scam

If you get caught up in a trading scam, get in contact with MyChargeback straight away. They are knowledgable and experts at the process that needs to be followed to try and have your money returned. I was fortunate and had a success in winning my case, however this was only possible with the guidance and expertise of my case worker.

I highly recommend them.

29 May 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Charlotte. We should add that winning your case was made easier because you retained all the documentary evidence we needed to convince the bank that you were indeed entitled to a chargeback. There's a lesson there for everyone: Keep your receipts, your contracts and everything else that confirms a transaction took place. You never know when you'll need it.

Rated 5 out of 5 stars

Full refund achieved

I was scammed by a very convincing online trading company out of almost £5000. With the help of MyChargeBack I received a full refund, I don't believe this would have been the outcome without their knowledge and guidance.

9 May 2019
Unprompted review
Rated 5 out of 5 stars

WAS a skeptic

WAS a skeptic. Became a believer. Done a really good job for me. Helped me to get some of my money back (not all but way better than nothing).
Yes, other people's advice is true: you can do it yourself. However, MyChargeBack really got the monkey off my back, by monkey meaning all the paper work. I can focus on doing my daily job and run my daily life and spent a bare minimum amount of time to get my money back. Thank you once again, MyChargeBack

25 April 2019
Unprompted review
Rated 4 out of 5 stars

I have always tried to see 20/20 in all…

I have always tried to see 20/20 in all my dealings and when I invested into my broker nothing was different. Unfortunately I found out too late that my money was not going to be withdrawn. Didn't think I could be in the same position of those writing online about the same issue. Today is today though - and my expectations well exceeded with mychargeback - no trouble whatsoever recommending. Mychargeback is a big team and I have benefitted from it's team knowledge and team work. Glad to recommend them always.

9 April 2019
Unprompted review
Rated 1 out of 5 stars

Extremely rude when I said I didn’t…

Extremely rude when I said I didn’t want to pay an upfront fee as was unable to and declined a phone call to not waste time. Also breach of GDPR as maintain your records without asking permission!

1 April 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

We do not violate GDPR privacy regulations. A year ago we were asked to contact you by a consumer rights organization after you contacted them asking what could be done to retrieve the funds you lost to an online brokerage scam. At the time, you told us that you could not afford the retainer that we require from new clients and left it there. Recently, however, we noticed that we have won a number of cases against the scammer in question and decided to inform you of that as a courtesy. We thought you would appreciate the update and were dismayed that you reacted as you did. We will not contact you again.

Rated 5 out of 5 stars

lengthy chargeback

I could not recommend Cactil LLC highly enough.Approximately
seven months of negotiation with my Bank to obtain chargeback for a quite considerable amount of money, was not without its problems.

However with a case manager directing me and direct phone links to the Bank in Australia, the outcome was successful-100% chargeback in my favour.

My manager was diligent,knowledgable and very calm when talking with the Bank.His persistance was paramount and datae that the Bank repeatedly requested was attended to in a timely manner.

Regular emails between us truly helped me cope with the entire
situation.His approach was very 'matter of fact' and he was always agreeable to listen to my concerns.

I am very fortunate to have had the expert advice from this Company and a successful outcome.Many thanks.

12 March 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Robbie for the testimonial. Your case took some time to reach a successful conclusion but, as they say, good things come to those who wait. Markus is indeed patient and calm, but, based on his experience as a recovery agent, he reports that your bank was actually exceptionally cooperative, which is rather untypical. Congratulations on your win!

Rated 5 out of 5 stars

To whom it may concern

To whom it may concern.
I have been a victim of a fraudulent internet site that was claiming to be trusted on line broker firm.
After defrauding me for over 5000,00 EUR my account with them was blocked & I have had no access to my account on their site & no way of retrieving my funds.
Once I have connected my self with Charge back team. they have guided me through the whole process & successfully recovered most of my funds.

Stellar customer care rarely to be found!

6 March 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

CrCs: Your experience with that unlicensed broker was typical for an online investment scam. Once they realize they you will not transfer additional funds to them they cut off your access to your account. They pocket the money you already sent them and move on to another potential victim. You deserve credit for realizing what was happening early on and taking quick action. We're pleased to have been of assistance.

Rated 4 out of 5 stars

A helping hand...

The process at my chargeback was nice. The bank told me it wasn't possible when i tried to do this myself. Something stupid rule that the transactions where to old. My chargeback actually explained to the bank how too do their job. It took almost 6 months, but my 5200 sterling is now back in my account after it was stolen by a fake dating website. I can not believe this rubbish is in the past. Thank you.

27 February 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Actually, Todd, your experience with your bank is more typical than you may think. Banks dispute departments generally have no experience in dealing with service-related chargebacks. The chargeback guides prepared and issued by the charge card companies are something like a thousand pages long and are updated quarterly. No one in a bank wants to spend his or her evenings at home reading this stuff. The result is that cardholders like you are not provided the service you deserve -- which is where we can help, because we actually do read it. We're glad to have been able to do that in your case too.

Rated 5 out of 5 stars

I’d been scammed via a bit coin…

I’d been scammed via a bit coin investment and was getting no where with my own bank. I found an advert for my charge back and was called back quickly and explained the nature of my concerns and I was reassured and told I had a definite claim. I was supported all the way and even to ring the bank and chase them for my monies under the chargeback scheme. It was a huge relief when my monies were returned and I wouldn’t hesitate to use their services as sadly these frauds are becoming more and more elaborate :-( Thanks so much

25 February 2019
Unprompted review
Rated 4 out of 5 stars

After this

After this, I'm very happy. Mychargeback results are difficult but good. It took a long time, but I can not complain about it. I appreciate the fact that my chargeback team has presented my case well to my bank. I worked there for many months because my bank did not understand anything correctly. We had to wait for hours for various calls, BUT it was nothing. My bank filed my case and it was Mychargeback's help, which is why I received a refund.

I would also like to thank you because I was warned be careful with talk to my broker and be clear as possible during the process in the bank. (I've been called and still getting phone calls from brokers and asking me to trade again.)

My Chargeback job well done! I was helped to get back a lot more money than I should have ever lost!! I was embarrassed and felt quite stupid --- after I figured out what happened when I first called My Chargeback --- but they said we can fight it if I want to fight it. And it was fight with my broker and with my bank and it ended finally. Fight against brokers continue.

14 February 2019
Unprompted review
Rated 1 out of 5 stars

American Customer

I would have gave them two stars because everyone was very polite but I want people to know my experience. I live in the US. I sent wire transfers to two separate banks. Neither bank responded. If you live in America there is no just thing as a wire transfer recall. The banks do not care. I wasted $2000 for a generic letter that they put info into but use for all their clients. One of the letters they made mistakes on. I definitely feel like I payed WAY to much. They were nice people but I think they are very busy and have lots of clients. For me just a waste of my hard earned money. If you live in America. Don't waste your time.

13 February 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Brian: True, the banks don't care. That's why we're here. It's our job to convince them to care. Your banks in the U.S. are, as of now, not cooperating, but the attorney is continuing to communicate with them in order to convince them that it is their obligation to do so. Legal processes such as this are notoriously prolonged, especially when the merchant is located in a different country, which, in your case, is Bulgaria. We explain at the very beginning to every client who chooses this route that the process can take up to two years to reach conclusion. We're just as frustrated with long waits as you are, but please be assured that your case remains a priority for us and for the attorney.

Rated 5 out of 5 stars

Mychargeback help me professional and…

Mychargeback help me professional and quick service with help along what I needed to do by getting my money back from GFC investments. I appreciate eveything they done for me, true and reliable. I had invested and as soon as I did I realised I had made a mistake a huge one, and I called my bank telling them I had invested and realised it is a scam, and the bank told me there was nothing they could do. Thankfully I seen Mychargeback on internet and ask for there help and within 2 months I had my money back, by the help of Rory Murray and another gentleman Markus. I was worried that it was another scam, but I quickly went to the reviews and seen good reviews, because I went on to reviews on the GFC when I already invested and couldn’t find any good reviews only saying it’s a scam. So I acted quickly. And in the process of mychargeback helping I tried withdrawing my money from the platform GFC set up for me. It would only allow me to withdraw $100.00 dollars in a week and the 3rd time it had been blocked from further withdrawals. It only allows you to withdraw a tiny amount for you to continue your trust with them as they keep you on a peice of string to when it is to late for you to gain back your money. Scammers are professionals at gaining your trust and such nice people, but believe they are not they are great hypocrites at stealing your money from you, don’t be fooled anything that is to good to be true. Is to good to be true. And that what Mychargeback learned me and with there help and speaking on my behalf also writing letters and there knowledge and expertise wow
A special thanks and greatly appreciate Mychargeback great and professional work!.
With out them I would have been the loss of my money.

5 February 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Mary. You deserve credit for not believing what your bank told you. Generally, they are unfamiliar with chargeback rules and regulations, which admittedly are complicated. Instead of trying to help they find it easier to brush charge card holders away when they have been scammed as you were. We get results because, as you mention, our recovery staff knows the rules!

Rated 5 out of 5 stars

Wow!! Superb service

I was quite hesitant to use mychargeback service after I was scammed by an online trading company of an amount of 10500 euros. I thought mychargeback was another scam recovery company but I decided to take the risk just to try them out. Immediately after contacting them, I was reached out to by Adam G who was willing to listen to my story and quickly gave me the assurance I was going to get all my money back from these scammers. My case was then passed on to Markus who was my recovery agent. He put together compelling evidence that made these scammers not to even have a representation during the chargeback process and therefore just took 45days for the case to be closed. Initially my bank was reluctant to push through the chargeback process to Mastercard but with persistence from Markus who actually exceeded my expectations worked his way through to get them to initiate the chargeback process. Soon after 45days of initiating the chargeback via my bank I received all my money 100% back into my bank account. Before I thought that was the end and I was going to kiss my money goodbye but with mychargeback they proved to me that it was possible to get it back. I therefore highly recommend anyone who has been scammed by any forex broker, CFDS or binary options to contact mychargeback as soon as possible to get their money retrieved using their expertise.

30 January 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Max. It was a pleasure to have had the opportunity to work with you as well. Your bank's initial reaction was typical. Banks tend to be skeptical about service-related chargebacks. Sometimes that stubbornness is policy, sometimes it's because they just don't know what the rules are. But we know the rules backwards and forwards and we don't give up easily!

Rated 5 out of 5 stars

I thought that I'd lost over £10,000 to…

I thought that I'd lost over £10,000 to a scam forex trading company. These guys helped me get all of my money back. They wrote professional letters for me which resulted in my money being deposited in full back into my bank account. These guys provide an excellent and professional service. I couldn't be more thankful (and relieved) to have my money back!

28 January 2019
Unprompted review
MyChargeBack logo

Reply from MyChargeBack

Thank you Paul. Because you figured out almost immediately you were scammed you deserve a lot of credit for enabling the process of recovering your funds to go so smoothly.

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