myCaseCovers Reviews 83

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their perfect fit, high quality, and accurate descriptions, making it easy to choose the right item. The staff and customer service are consistently highlighted as outstanding, with many appreciating the helpful, friendly, and efficient assistance, especially when resolving issues like incorrect orders or damaged items. Reviewers also note the prompt service and quick delivery, often receiving their orders within a few business days. However, some people experienced issues with their orders, including delayed shipments, incorrect delivery locations, or products arriving damaged or with defects. These customers, particularly those outside Australia, also reported difficulties with customer service responsiveness and felt that their concerns were not adequately addressed.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the extensive choice and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as refreshing,... See more

Order

People report ambiguous experiences with order, with some expressing satisfaction and a desire to reorder due... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as fantastic, amazing,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a shockproof cover for my new Oppo A5 5G mobile phone. It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing... See more

Company replied

Rated 5 out of 5 stars

Have made several purchases from this store. Large selection of quality products and a good price. Fit perfectly (make sure you order the correct one for your phone model). Outstanding customer ser... See more

Company replied

Rated 5 out of 5 stars

The initial purchase was seamless, prompt and well communicated, However, I'd ordered the wrong size case. Joanne from Customer Service was so helpful and the swap to the correct case went through ver... See more

Company replied

Rated 5 out of 5 stars

Kudos to Joanne from the Support Team who was absolutely AMAZING! I unfortunately ordered a Stylus Pen just before Christmas and I guess it got lost amongst the huge amount of parcels being distribu... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service.

Excellent service.

Item was exactly what I ordered.

Kept me informed all the way.

2 November 2023
Unprompted review
myCaseCovers logo

Reply from myCaseCovers

Thank you so much for taking the time to leave us a 5-star review, Geoff! 😊 Very much appreciated!

Rated 5 out of 5 stars

Great prompt service

Great prompt service, Joanne was so helpful. Will be a returning customer.

30 October 2023
Unprompted review
myCaseCovers logo

Reply from myCaseCovers

Thank you, Jennie! We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to improve, please let us know. Enjoy your day! 🙂

Rated 5 out of 5 stars

Really happy with the product

Really happy with the product. Works well and is of good quality.
Easy to use website and very helpful customer support from Joanne when I made an enquiry to understand how the shipping was going.

27 September 2023
Unprompted review
myCaseCovers logo

Reply from myCaseCovers

Thank you, Marc! We appreciate your feedback and are delighted to know you're happy with our products and services. Your satisfaction is our top priority, and we look forward to serving you again soon. Have a great day!

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