I ordered a shockproof cover for my new Oppo A5 5G mobile phone. It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have made several purchases from this store. Large selection of quality products and a good price. Fit perfectly (make sure you order the correct one for your phone model). Outstanding customer ser... See more
Company replied
The initial purchase was seamless, prompt and well communicated, However, I'd ordered the wrong size case. Joanne from Customer Service was so helpful and the swap to the correct case went through ver... See more
Company replied
Kudos to Joanne from the Support Team who was absolutely AMAZING! I unfortunately ordered a Stylus Pen just before Christmas and I guess it got lost amongst the huge amount of parcels being distribu... See more
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Company details
Written by the company
Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.
Contact info
7/3 Warrah Street, 2067, Chatswood, Australia
- support@mycasecovers.com.au
- mycasecovers.com.au
4.5
Excellent
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My case was delivered damaged
My case was delivered damaged. I contacted mycasecovers and within a few days a new case was delivered to my door. Best service.
22 September 2025
Unprompted review
Reply from myCaseCovers
Thanks for sharing that, Jan. We’re sorry your first case arrived damaged, but glad we could get a replacement to you quickly. Appreciate your kind words!
Terrific Service
The initial purchase was seamless, prompt and well communicated, However, I'd ordered the wrong size case. Joanne from Customer Service was so helpful and the swap to the correct case went through very quickly and it was also sent express, which they paid for. I couldn't be happier with this company and will use them for all future purchases.
8 September 2025
Unprompted review
Reply from myCaseCovers
Thank you, Christine. We’re glad Joanne was able to help get things sorted quickly for you. We appreciate your kind words and look forward to assisting you again in the future!
The best service ever
Quick prompt service. I had a bit of trouble with my first case and when I notified them,I couldn't of asked for better customer service,it was truly out standing. A replacement was sent immediately. Very happy and would recommend and use this company again.thank you.
Sue
26 August 2025
Unprompted review
Reply from myCaseCovers
Hi Sue, thank you so much for your kind words! We’re glad we could sort things out quickly for you and that you’re happy with your replacement. Your recommendation means a lot to us, and we look forward to helping you again anytime.
i ordered a case cover for my Samsung…
i ordered a case cover for my Samsung mobile, the only problem was that i ordered the wrong one!! i contacted MyCaseCovers and explained my stuff up and asked me to send back the wrong one and then they sent me a new one (the correct one this time) lot of contact with them and the service was great.
22 August 2025
Unprompted review
Reply from myCaseCovers
Thanks so much for your feedback, Henry! We’re glad we could help you get the right case in the end. Mistakes sometimes happen, and we’re happy to sort things out quickly. Appreciate your kind words about our service and hope you enjoy your new case!
It took over 2 months to receive case…
It took over 2 months to receive my case, then when I asked for a refund (as I had to buy another case to protect my phone), they required tracking postage which was 43$ (way more tgan the cost of the case!!!!) and not going to be refunded. So yeah... not impressed at all with their service and definitely not recommending this company!
26 August 2025
Unprompted review
Reply from myCaseCovers
Hi Pascale, thank you for sharing your feedback. We’re truly sorry to hear about your experience.
While we do our best to get every order to our customers as quickly as possible, once an item has been shipped, we unfortunately don’t have control over the courier’s timelines. That said, we’re always here to assist if there are any delays and to help track the shipment whenever needed.
We also completely understand that you no longer needed the case since you had already purchased another one, which is why we guided you through the return process based on our Returns Policy. Just to clarify, we don’t demand a return tracking number - our instructions simply state "Please keep the tracking number (if any) so we can track the shipment status." This is especially helpful for returns from New Zealand to Australia to prevent loss or misdelivery.
Our Returns Policy is clearly outlined on our website and agreed upon at checkout, but we truly regret if this caused any frustration. We’ll continue to do our best to provide clearer guidance for future customers.
Reply from myCaseCovers
Thank you for your kind words, Christine! We’re glad to hear you're happy with both our service and the quality of the product. Appreciate your support and look forward to serving you again!
Easy to order.
Needed a wallet case for my Wife's new mobile phone.
It was easy to order on the website. Case arrived promptly within a few working days. Case was exactly as described.
Wife very pleased.
6 August 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback, Gary! We're glad to hear your order arrived quickly and your wife is pleased with her new case. Thanks for your support!
Flawless return and exchange
I had to return a case cover that was the wrong size. The ensuing process of receiving the correct one was easy. I was treated with respect and efficiently.
12 August 2025
Unprompted review
Reply from myCaseCovers
Thank you for sharing your experience, Marianne. We’re pleased to hear the exchange process was smooth and that you were satisfied with the service. Thanks for your support!
I ordered a iPad case cover for my iPad…
I ordered a iPad case cover for my iPad and I am so happy with it. It fits perfectly and the cover is fantastic quality and design is so nice. Very very happy customer.
8 August 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback, Sharon. We’re glad to hear the case fits perfectly and that you’re happy with the quality and design. Appreciate your support!
Great Store and quality products
Have made several purchases from this store. Large selection of quality products and a good price. Fit perfectly (make sure you order the correct one for your phone model). Outstanding customer service. Recently had an issue with Auspost delivery. Issue quickly and easily resolved. Thank you Joanne for your execeptional customer service. Highly recommend this store.
5 August 2025
Unprompted review
Reply from myCaseCovers
Thank you for your wonderful feedback and continued support, Yvonne! We're glad you like our product selection and service. Sorry again for the Auspost hiccup, but we're happy that Joanne could assist you and get things sorted quickly. Appreciate your recommendation!
Excellent service
Excellent service. Prompt delivery. Good communication. Good price for a good product.
3 August 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind words, Janelle! We're delighted to hear your positive feedback. Looking forward to serving you again!
Great product and excellent customer service.
I ordered a shockproof cover for my new Oppo A5 5G
mobile phone.
It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing my order.
myCaseCovers is a great Australian seller who pride themselves in looking after their customers and I highly recommend them.
Steve from Adelaide.
6 August 2025
Unprompted review
Reply from myCaseCovers
Thank you so much for your lovely feedback, Steve. We're pleased to hear the cover was just what you were looking for and that it arrived so quickly. It means a lot to know you’re happy with both the product and our service. Appreciate your support and recommendation!
Terrific customer support
We had terrific customer support, very friendly & helpful.
I ordered the wrong cover but the response and turnaround for the correct one was fast & efficient.
The cover received fits perfectly and is a great buy at a great price
28 July 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback, Sue. We're glad to hear the replacement process went smoothly and that you're happy with the cover. If there's anything else we can assist with, please don't hesitate to reach out.
Always great service and products
Always great service and products. Returning customer
14 July 2025
Unprompted review
Reply from myCaseCovers
Thank you, Alan. We appreciate your continued support and are glad to hear you're happy with our service and products.
I found this company very easy to deal…
I found this company very easy to deal with and they were very helpful in exchanging my item.
I certainly would not hesitate to purchase from them again.
15 July 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback, Dzintra. We're glad we could assist with the exchange and appreciate your continued support. We look forward to helping you again in the future!
Excellent Customer Service
It’s rare when the customer makes an obvious mistake, which I did, to not be penalised. Not only did Case Covers help me rectify the problem, but they also didn't charge me extra - many thanks to you
23 June 2025
Unprompted review
Reply from myCaseCovers
Hi Robert, We’re happy we could help and make things right without any hassle. Thanks for the awesome feedback!
I was very pleased with the iPhone cover…
I am very pleased with the iPhone cover I recently bought. The feel and texture of the case cover material has an upmarket quality feel to it. The colour is as I expected. Delivery and email notification was prompt and it came well packaged. I would happily recommend the company 😊
23 June 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback, Pat! We're glad to hear that you're pleased with the iPhone cover and had a positive experience with the delivery and service. Appreciate your recommendation and support!
Do not buy from this company
Do not buy from this company. They take your money and do not deliver. Multiple emails sent requesting a refund through lack of delivery. All they come up with are excuses. FYI, items come from Aust, not NZ!!! Steer clear is my advice. Don’t hit pay now!
28 May 2025
Unprompted review
Reply from myCaseCovers
Hi Lee-Ann,
We’re genuinely sorry that your experience has been frustrating and that your order has not arrived as expected. We understand your disappointment and take your concerns seriously.
We’d like to clarify a few important points:
1. We are based in Sydney, Australia, and this information is clearly stated on our “Delivery Speed” and “About Us” pages. We do ship to New Zealand regularly, and most orders arrive within the expected timeframe.
2. In your case, the parcel was shipped promptly and has been held at NZ Customs since June 1st — a situation unfortunately beyond our direct control. As explained by our support team, NZ Post advised us to allow a bit more time before lodging a formal enquiry.
3. We completely understand that this delay is unacceptable to you. While our support team followed NZ Post’s guidance, we agree it’s best to close this out properly. We have now issued a full refund for your order.
We’re sorry we weren’t able to meet your expectations this time, but we hope this resolution gives you some peace of mind.
Warm regards,
myCaseCovers Team
myCaseCovers are always very responsive…
myCaseCovers are always very responsive and items are sent quickly and are always as described.
We had an item go missing in post and they got a replacement to us withing 2 days. Very Happy with them.
1 May 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback. We're glad to hear you're happy with our service and that the replacement arrived quickly. Appreciate your continued support!
Fantastic Service
Initially the phone case was damaged during the delivery process, but the company was great at resolving this issue and sending out a new case promptly. Fantastic service during this and a quality product.
29 April 2025
Unprompted review
Reply from myCaseCovers
Thank you for your kind feedback, Matt. Glad to hear that the issue was resolved promptly. We appreciate your support and are happy to hear you're pleased with the product and service.
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