mycar Tyre & Auto Reviews 

131,835
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 37,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the staff's helpfulness and positive attitude. Many appreciate the extraordinary customer care, noting friendly, polite employees who clearly explain details. Reviewers frequently mention reasonable and transparent pricing, feeling they receive great value and timely service. However, some customers noted that specific product outcomes or the quality of work were not always satisfactory. A few reported issues like incorrect diagnoses, damage during service, or missed essential checks. Others mentioned dissatisfaction with certain repairs, such as tyre installations or overlooked mechanical problems, suggesting occasional inconsistencies.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professional, friendly, and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers expressing satisfaction with... See more

Price

Users describe positive interactions with price, often finding them reasonable and competitive. Customers... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues such as a thump in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I towed my Merc to MyCar Sunbury with 2 flat tyres after hitting pothole on Calder Freeway driving north. They helped analysing the damage and offered great solutions. They offered one new tyre free a... See more

Rated 5 out of 5 stars

The team was extremely accommodating to fit my vehicle in on very short notice due to an oil leak. They were upfront about costs and were great with providing updates during the process. They were als... See more

Rated 5 out of 5 stars

I've been servicing my car (cars) for more than 10 years at Mycar Cloverdale WA and not to mention, been happy with their professional service and extraordinary customer care. Just as I thought it can... See more

Rated 5 out of 5 stars

I dealt with Joe at MyCar Katoomba yesterday. His service was excellent, and his manner was really well-mannered and friendly. There was a discount offer that I hadn't been aware of, however he rushed... See more



Company details

  1. #3 of 4 best companies in Tire Shop
  2. #1 of 2 best companies in Auto Electrical Service
  3. #1 of 1 best companies in Car Battery Store
  4. #1 of 1 best companies in Car Repair and Maintenance
  5. #3 of 3 best companies in Mechanic
  6. #2 of 2 best companies in Oil Change Service

About mycar Tyre & Auto

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

132K reviews

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4.7

All reviews

(131,835)

35,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Came in for a tyre replacement - unfortunately, the tyre didn't arrive on time as planned. The team handled it brilliantly with early communication and regular updates.
The team was warm, friendly, and professional from start to finish. Excellent customer service and a great experience overall.
Highly recommended!

17 June 2026
Rated 5 out of 5 stars

Lachie and his staff were very helpful…

Lachie and his staff were very helpful when we arrived with screw in front tyre of our tow vehicle heading to Mildura. Lachie got the staff to rearrange the other cars waiting for service so we could park with the caravan still attached and have our repair done. After removing the wheel and finding screw had done no damage they sent us on our way without charge. Very impressed with their super quick service and honesty.

24 June 2026
Unprompted review
Rated 3 out of 5 stars

Lives up to its name: Basic Servicing

The basic service was great overall. However, when booking the Essential Plus service, I had included a note asking if the condition of the timing chain could be checked.

Unfortunately, this wasn't mentioned during the service, so I'm not sure if the note was seen. For a $300 service, I was hoping this request would at least be discussed. I would have been happy to pay any additional cost if a separate inspection was required.

It's not a major issue, but I just wanted to provide some feedback and suggest checking the additional notes on bookings, as customers may include important requests there.

Thanks for your help.

14 June 2026
Rated 1 out of 5 stars

Waiting for refund

It’s not so much the car service. I paid for service, and am waiting over 2 weeks for a refund of work that was not performed on my car. I’ve called, emailed and gone in person but it seems nothing is being done about it.

14 June 2026
mycar Tyre & Auto logo

Reply from mycar Tyre & Auto

Hi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Thank you

Thank you
Very friendly & experienced team,
Fixed my car
No probs

24 June 2026
Unprompted review

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