MyBritishPassport Reviews 

Robyn was extremely helpful and patient walking me through the process. She was always pleasant sharing her knowledge and keeping me informed throughout the procedure. I could not have done it without her help as my technological skills are limited.

they are a great company to do business with everything went smoothly lots of paper work but they handled everything professionally very pleased with there work

I live in the EU and had to renew my British passport which was nearing expiry. After my initial contact I had a dedicated correspondent, who appeared pleasant and helpful. Whether It was a person or AI I don't know, but it felt very much like a friend, giving advice and making useful suggestions. There were no short cuts. Each time I sent a query or some information, it was acknowledged at the beginning of the following day. One step at a time. When I had trouble with the size of my photo I received helpful suggestions on how best to resend it according to various possible configurations. The tone was always encouraging, never accusatory, and the communication always ended with an informal pat on the back. The whole experience was reassuring and rapid. It took about 4 weeks, including Easter.

My last UK passport was issued in 1985 - so I had to apply for a passport from scratch. There were a number of issues with my birth certificate and the spelling of my mother's name. These complications were difficult for me to resolve. But with the consistent, kind and patient correspondence, Saretha guided me through the maze and I now have my passport. I don't think I could have done this without her help, thanks a million.

Brittany made the whole process possible. Could not have done it without her.

Brittany made the whole process easy , with clear instructions every step of the way , a masterclass of good customer service. I would confidently recommend 100pc using this service .
😎

I had confidence in Christa. Helping me through all the
difficult process. As my application was not as normal.

The representative, Robyn, was attentive, polite, profesional and ultimately a great help through all the process

I’m a dual UK/Canadian citizen living in USA as a permanent resident. My prior UK passport expired in 1994 so this application was treated as a 1st time passport application. I was assigned to Robyn who was phenomenal with my application process from initial consultation, submission of documents and going to bat with HMPO when informed that a document wasn’t located at HMPO knowing that I had submitted it. Fortunately it was located and passport approved.
Robyn kept me informed along the way so there wasn’t any guessing where the application stood with HMPO.
I’ll be using their services again to obtain my sons 1st passport.

In australia and had to get a brittish passport to get into England. They were great help in getting my brittish passport.

Chelsea was very responsive and helpful in securing my passport in the US despite challenges sending and receiving to the US (DHL not great here). Felt informed in every step of the process. Nice work!

I was dealing with a person called Miguel and his dealing with my Passport renewal was so very efficient. His replies to my emails were prompt, he dealt with finding my original passport had my name spelt wrong very efficiently and he explained everything so well.
The whole process was outstanding and I felt like I was dealing with a real knowledgeable person.

Very easy to deal with and Natasha, our consultant, was very attentive and ensured we sent in the correct documents as required. A single payment covered the cost of the passport, and the pick up and delivery of the passport docs, and the passports themselves. Would not hesitate to recommend them.

As a senior, I found the process daunting, but the consultant assigned to me helped me with the task. The advice I received from the consultant was always clear as were the forms I had to complete.There were difficulties with a name change that had to be made, but the appropriate forms were sent electronically to me to correct the problem.

Obtaining a digital passport photo was a problem. Likely because of my white hair,the first two photos I submitted were not accepted and I had to resort to having a grey rinse put into my hair before it was acceptable.

I started this process in February 23 (Passport enquiry Advice # 517141653) and I received the new passport April 21st which seems to me a long time for the process to happen.

My Canadian passport suggest that the details for a contact persons be written in pencil so that a change could be made should the persons contacted also change. I note that this is not the case on the page in the British passport.

Renewing my British passport from Australia was very easy. The online application was simple with assistance given at every step. The whole process from completing the online form to receiving my new passport in Australia took just 4weeks. Great service!

We recently renewed our British Passports with MyBritishPassport. The service we received from Christa was invaluable. The whole process was made so much simpler and she guided us every step of the way. It was great to have someone you could contact at anytime throughout the process with any questions about the renewal process. I would certainly recommend MyBritishPassport to anyone planning to renew a British Passport.

I thought this experience would be stressful, however, Glenda was fabulous. I was kept informed of every step and my questions were answered quickly and accurately.

Was guided step by step through the process. Emails were answered promptly and often outside of normal business hours. "Next Steps" in the process as well as expected timelines were communicated clearly. Extremely pleased with my advisor.

We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had the answer the next day. And he made the steps simple too,
Couldn't have had a better experience renewing our British passports, and it was very timely as well.