Madeleine was a professional and helpful consultant, ensuring all my documents were right, saving me problems further down the line. She kept me informed at all times of what was needed. I would h... See more
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Review summary
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MyBritishPassport lead me through the process step by step. They used clear language & good description in what to do & what would happen next. Yes I could have done it independently but they complete... See more
Company replied
We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had... See more
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UK Abroad, helped make the application process of renewing my expired UK passport effortless. They gave clear instructions of what to provide, and sent through the courier tickets to send documents... See more
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Company details
Written by the company
MyBritishPassport is the leading international British Passport Service Provider catering to British citizens residing outside of the UK. Since its establishment in 2008, the company has been offering efficient and hassle-free online services for British Passport renewals, replacements, and applications from abroad.
Contact info
South Africa
- mybritishpassport.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service
I spent over 4 hours trying to maneuver the GOV.UK website to renew my passport. Everytime I left the computer for a few moments it would kick me out and lose all info. To say I was frustrated would be an understatement!
I decided it had to be easier to go with a private company and I'm so glad I did! Jan, the young lady assigned to my application , was wonderful! She walked me through every step of the way, answered any questions very promptly, and just helped me relax and understand the process. She is a real asset. Even though it's a bit more pricey than doing the GOV.UK, I have to point out it covered shipping both to and from UK and I literally had my own personal consultant. Worth every extra penny.
Thank you.
9 March 2026
Unprompted review
Reply from MyBritishPassport
We truly appreciate your kind feedback and are so glad you’re happy with the service you received. Making the passport process simple and stress-free is our priority, and it’s great to know we delivered. Enjoy every opportunity that comes with your new UK passport!
Good communication and information
Our passport consultant Christa was very easy to communicate with and gave clear instructions and information. However, unfortunately we found DHL Couriers, who deliver the passports, to be extremely unreliable. Also, we found UK Passports/My British Passport was almost twice the price compared to ordering through the GOV.UK website.
31 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
Juan-Pierre was extremely helpful
Juan-Pierre was extremely helpful. He provided explicit instructions, & kept me informed throughout the process.
2 April 2026
Unprompted review
Reply from MyBritishPassport
It’s excellent to know you were satisfied with our service. Wishing you many happy and safe adventures with your new British passport!
Applying for my renewal passport while abroad
I put off applying for a new and second passport while I was abroad as I thought the process was very difficult however when push came to a shove I had to do it. I was really pleased with the personal service I was given by UK Passports. I was kept informed and assisted all the way from applying online to being informed my new passport was approved and on its way. The service was fantastic,
2 April 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
Leigh provided an exceptional service
Leigh at the Passport office provided an exceptional, flawless and efficient service . I had some issues on my end and Leigh helped me through them and made my experience very positive and a quick turnaround. Thank you .
30 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Brilliant and efficient service!
The service we received was brilliant. Very accurate and efficient communication and very organised. I would 100% recommend!
24 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your fantastic feedback! It’s always our aim to provide a smooth and supportive experience, and we’re delighted we could help. May your new British passport bring you many exciting travel opportunities.
UK Passport renewal from Canada.
Saretha was our personal contact - highly recommended. Speedy responses - regular updates and the process was seamless. Fees charged were all inclusive including the 3 international couriers required to send documents back and forth. We received our new passports a month after the initial request. Amazing.
30 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your wonderful review and for choosing us to assist with your UK passport application. We’re delighted to hear you had a positive experience, and your support encourages us to keep providing excellent service. Wishing you safe travels and many memorable journeys with your new British passport!
Thanks to Natasha. Great Experience.
Natasha was incredibly knowledgeable & helpful and delivered a very positive experience and a great result.
30 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for sharing your experience and for your generous review. It means a lot to our team to know our efforts made a difference. We hope your new British passport opens the door to many exciting adventures ahead!
MyBritishPassport - random choice, great outcome
When we stared the process, we had no idea that MyBritishPassport was one of a number of ways to renew our UK passports - it popped up in an online search and we thought the website looked well constructed, so we went with it. We were given prompt responses to our queries and were well supported during the process.
At times, some of the 'standard' advice seemed to be inconsistent and we had to request confirmation of the intention of an instruction on one occasion. Overall, we felt the MyBritishPassport process worked well, and this was confirmed by a friend who had some difficulties renewing her UK passport by a different process.
30 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!
From start to finish my consultant…
From start to finish my consultant Christa was always there to help me through the process of my UK passport even though communication was by email Christa replied to my questions (and there were lots of them ) was a delight when my passport arrived Regards Linda
21 February 2026
Unprompted review
Reply from MyBritishPassport
We truly appreciate your kind feedback and are so glad you’re happy with the service you received. Making the passport process simple and stress-free is our priority, and it’s great to know we delivered. Enjoy every opportunity that comes with your new UK passport!
Top Marks
I recognise and appreciate the excellent communication from the assigned agent (Juan-Pierre); at no time in the process of renewing my UK passport from Australia was I in any doubt about the status of the request due to their exceptional communication.
26 March 2026
Unprompted review
Reply from MyBritishPassport
Your positive feedback is greatly appreciated! We’re thrilled to have supported you through your passport application and are pleased everything met your expectations. Wishing you smooth travels and fantastic experiences wherever you go.
My consultant was great
My consultant was great! He explained in detail exactly what I needed and how to do it.
27 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for sharing your experience and for your generous review. It means a lot to our team to know our efforts made a difference. We hope your new British passport opens the door to many exciting adventures ahead!
My passpirt renewal from Canada.
My representative, Chelsea, was absultely superb. She explsined, clearly, the process and everything went like clockword. Top marks all round!
25 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
Dealing with one person and not getting…
Dealing with one person and not getting the run around.
I knew if I had a question it would be answered immediately. From start to finish I knew what was wanted and when.
26 February 2026
Unprompted review
Reply from MyBritishPassport
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Easy to do and excellent follow through
25 March 2026
Unprompted review
Reply from MyBritishPassport
It’s excellent to know you were satisfied with our service. Wishing you many happy and safe adventures with your new British passport!
Last minute application
After finding out we needed UK passports we were in panic but Jan helped us navigate the situation with a calm and professional manner and we got what we needed in time for our trip
20 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!
Bullet-proof on-line process and support.
The on-line process was bullet-proof and never once left me dangling up a one-way street. The help and advice I received from Leigh was prompt, accurate and complete and she got me out of trouble many times.
23 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your encouraging feedback and for choosing our services. We’re glad we could make your UK passport application straightforward and efficient. Here’s to many safe, enjoyable, and unforgettable trips ahead!
Highly recommend this company for…
Highly recommend this company for passport applications.
We needed a fast service for a already booked trip. So applied in panic mode with the new rules fast coming into place. Thankfully Juan-Pierre was on it, and passports received in one month from application. Very grateful, highly recommend!
10 March 2026
Unprompted review
Reply from MyBritishPassport
Your positive feedback is greatly appreciated! We’re thrilled to have supported you through your passport application and are pleased everything met your expectations. Wishing you smooth travels and fantastic experiences wherever you go.
It was handled with care kindness &…
It was handled with care kindness & patience. Natasha is a credit to you. And if all your staff treat people in the same way ... then youve cracked it, its perfectly handled
I was dreading the hassle of renewing.my passport. But I was completely wrong... amazing service.
Georgina Gillam
20 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
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