Easy to use website. Good product prices and choice. But insistence of using Royal Mail with a signature instead of tracked led to a delivery timeline of 9 days past the due date and the only resolut... See more
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Very happy with the goods I purchase from MyOrigines. I make an order every month or two and the goods are dispatched quickly, arrive quite quickly and everything is packed perfectly. I would recommen... See more
Last week I bought Valentino Extradose, it’s so beautiful. Great price, fast & free delivery (if you order £75 or above) authentic website, what else can I say! Love all about my-origin, will order mo... See more
Excellent communication all the way concerning delivery, this is a positive for customers. Fast postage which outdone other reputable companies. Purchased items well wrapped for protection from loss.... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
188K reviews
Asks customers to review
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The best site to go to for very…
The best site to go to for very competitively priced La Roche Posay products. You might have to wait a little longer for delivery as they are outside of the UK, but definitely worth it.
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad experince in my online entire…
Very bad experince in my online journey
with origins. I ordered one month ago. Still did not received the order. Waiting and waiting. The order goes back all the time without information. I will never ever try to order from this site. No trustable, No timetable.
14 June 2026
Reply from MyOrigines
Hello,
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration regarding the delay in receiving your order.
Please be assured that an investigation has been opened with the carrier to determine what happened to your parcel. We are currently awaiting their response and will get back to you as soon as possible as soon as we receive further information.
We are truly sorry that your experience did not meet your expectations and appreciate your patience while this investigation is ongoing.
Should you need any further assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
This website is a scam they charged my…
This website is a scam they charged my creditcard twice for one order then one of the two items was returned but the payment has never been credited. They stole my money!
25-06 update: sure i've already sent 5 e-mails about this without response from your side order 200004777406 and 200004777538
30-06 update: still no response from Myorigines even though i've send about 10 e-mails by now. This company is one big joke. The customer support by phone is only in French.
DO NOT BUY FROM THEM!
24 June 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sincerely sorry to read about your experience and understand your concern regarding the payment and refund of your order.
In order for us to investigate your case thoroughly, could you please provide us with your order number? This will allow us to review your file, verify the payment transactions, and provide you with an appropriate response as quickly as possible.
We apologize for the inconvenience caused and remain at your disposal at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
Very pleased with the perfume
15 June 2026
Great Price and service
Great price and service. My daughter had used MO before and I got my scent for a really good price in a reasonable time. Plenty of updates on the trtacking.
15 June 2026
Friend's opinion
Our cooperation with you is excellent and of high quality, orders are delivered on time without any defects, what can I say, everything is great, thank you very much!!! Cheap price good
14 June 2026
Have never ordered from this company…
Have never ordered from this company before. But very happy with product price and delivery. Fabulous service
14 June 2026
Second time I've ordered off this…
Second time I've ordered off this company, reasonably priced,never a problem with delivery, will definitely use again,thank you
14 June 2026
The stuffs I ordered was simply awful
The stuffs I ordered was simply awful. i wanted to return them but there was a lot of conditions that make it impossible to return.
4 December 2025
Reply from MyOrigines
Hello,
We are sorry to hear that you were disappointed with the products you received.
If the items are damaged or defective, we invite you to send us photos of the products so that our team can review your request and assist you further. You can send the pictures directly to info@my-origines.com.
Once we receive the photos, we will be able to investigate the situation and provide you with the most appropriate solution.
We apologize for the inconvenience and remain at your disposal.
Kind regards,
The MyOrigines Team
Reply from MyOrigines
Hello,
We are sincerely sorry to hear that your delivery took much longer than expected.
We fully understand your disappointment when the delivery timeframe communicated is not respected. Please accept our apologies for the inconvenience caused.
We would also like to inform you that your feedback has been escalated to the carrier so that this delay can be reviewed and improvements can be made to their service.
Thank you for bringing this matter to our attention, and we hope to provide you with a better experience in the future.
Kind regards,
The MyOrigines Team
Price, Service and Quality Products
I have used my origines a couple of times now. The prices are cheaper than the majority of online shops selling similar products. Very good customer service and delivered when they said it would. Very pleased with the overall experience!!
14 June 2026
Never again
First and LAST time ordering from MyOrigines. Their delivery partner (Planzer) marked my order as delivered without signature or delivery photo as they should have done and I never received my parcel. I first reached out to Planzer for help to which they very rudely replied they don't know who delivered and to reach out to the seller to re-send the item. I reached out to MyOrigines with evidence of the lack of signature and photos, requesting either a refund or to send the item again, like every civilized, serious online seller would do. They had me fill in the declaration for their chosen postage service to open an investigation and the resolution will depend on that. Horrible customer service, with AI replies to emails and 0 empathy or accountability. Shame.-
16 June 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sincerely sorry to hear about your experience and understand your frustration regarding the delivery of your order.
In order for us to review your case and investigate what happened, could you please provide us with your order number? This will allow us to access your file and verify the status of the investigation with the carrier.
We regret that your experience did not meet your expectations and would like the opportunity to look into the matter more closely.
Our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
Gift did arrive....
This was a present to the person mentioned. She thanked me for it, that is all I can say about the product. As usual the parcel was delivered to the wrong home on the farm estate but this is something that the various householders there have to put up with.
14 June 2026
Great products at a very reasonable…
Great products at a very reasonable price. From order to delivery, everything went smoothly. This wasn't my first purchase, and it definitely won't be my last.
11 June 2026
All good
All good, as usual. Legit site you can use with confidence. I've made multiple purchases from these guys, all good.
15 September 2025
MyOrigines was great
MyOrigines and its service was great. No remarks there. I would just suggest choosing a different delivery service. Mondial Relay changed the pick-up point twice and was one week late.
14 June 2026
Reply from MyOrigines
Hello,
Thank you very much for your positive feedback regarding MyOrigines and our service. We are delighted to hear that you were satisfied with your overall shopping experience.
We are, however, sorry to learn about the difficulties you encountered with the delivery. We understand how frustrating it can be when a pickup point is changed multiple times and when a parcel is delivered later than expected.
Please be assured that your feedback regarding Mondial Relay has been noted and will be forwarded to the carrier so that they can improve the quality of their service.
Thank you again for your trust and for taking the time to share your experience.
Kind regards,
The MyOrigines Team
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