MXroute Reviews 199

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and effectiveness, often highlighting its "set-and-forget" nature. Many appreciate the excellent pricing, including lifetime offers, and find the website and user experience to be straightforward and easy to navigate. People also commend the company for its strong stance against spam and its commitment to maintaining a positive web reputation. However, some people mentioned dissatisfaction with customer service, citing slow responses, unprofessional interactions, and issues with account termination without clear reasons or data recovery options. A few other people also felt that the service requires a certain level of technical understanding, suggesting it might not be ideal for those who need extensive hand-holding or are unfamiliar with DNS records.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its reliability and efficiency. Many... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support as... See more

Website

Consumers find the website experience to be positive, highlighting the clean, easy-to-use admin interface and... See more

Price

Customers had positive experiences with price, often highlighting the reasonable and transparent pricing.... See more

User experience

Users describe positive interactions with the user experience. Many reviewers highlight the simplicity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a customer for nearly one year, this is all I could expect from a serious email provider. It just simply works, no fancy AI garbage stuff, just a simple yet very effective mail service. I... See more

Company replied

Rated 5 out of 5 stars

I've been a customer since 2018. Except for some minor issues with migration back then, all errors has been my own doing, and I still received good help. Great support (sometimes tickets might take a... See more

Company replied

Rated 5 out of 5 stars

Great value and service given for personal use. Reliability and communication has been great, especially the community. I have been subbed and following for the past year. Email deliverability is... See more

Company replied

Rated 5 out of 5 stars

I was initially nervous about switching providers, but the fantastic pricing convinced me to give it a try—and I’m really glad I did. So far I’ve only needed to raise one support ticket, as the doc... See more

Company replied


Company details

  1. Email Service Provider
  2. Internet Service Provider

Written by the company

MXroute provides email hosting for your domain.


Contact info

4.2

Great

TrustScore 4 out of 5

199 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceptional Service and Reliability—Highly Recommended!

I’ve been with MXRoute since 2020, and I couldn’t be more satisfied! I have a lifetime account and only sent one support ticket this year about not receiving a specific email. Their support team was exceptional, offering a clear explanation and a quick solution, showing their commitment to great customer service.

Email deliverability has been superb, and I’ve never encountered any issues in that regard. MXRoute reliably fulfills its commitments, and I strongly recommend them for dependable email hosting. Here’s to many more years of outstanding service!

14 September 2024
Unprompted review
Rated 5 out of 5 stars

MXroute *Chef's KISS*

MXroute is what I call a KISS service, it Keeps-It-Stupidly-Simple. It is a straightforward email hosting provider, which means no wasted resources on other junk. As a customer for three years, I've found the service to be dependable and a great value.

There is no hand-holding, you'll need to manage your own domain name and DNS settings. However, help is readily available on Discord and I've always found support to be responsive and accountable.

MXroute has a clear focus on email deliverability and they adhere strictly to this mission. *Spammers stay away** This is not AWS SES or SendGrid on the cheap and any misuse will lead to account termination.

If you're looking for a reliable email hosting solution for personal or small business use, I highly recommend MXRoute.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great team, great product.

The team at MXRoute have never sacrificed the integrity of their product to chase more revenue. They keep their service clean, reliable and try their best to keep the rabble at bay. Have been using them since 2020 and will keep doing so.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great company with an owner that really cares about what he does. I like reading his updates and discussions in discord regarding the service.

13 September 2024
Unprompted review
Rated 4 out of 5 stars

It's a great service for those who know how to read and do some light technical setup.

I've had service with MXroute for over a year.
I love supporting small business, and these guys make it easy to support them. Email used to be easy, but with all the spam and intrusive providers out there these days, MXRoute is a breath of fresh air.

They respond quickly to support items, and are transparent in what they do and why they do it.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

We need more companies like MXRoute and their solid foundation

Looking for a no-nonsense email provider that takes your business and email security seriously, MXRoute is the gold standard. Unlike many other services, MXRoute is unapologetically strict, and that's exactly what we need more of in the email world. Their firm stance against spam, fake accounts, and other bad actors sets them apart. They’ve built a fortress around email integrity, ensuring that your IP reputation remains untouched. Yes, they have tough—strict policies, & no shortcuts. But that’s the price of professionalism, and honestly, it’s a breath of fresh air. They don’t let spammers or abusers ruin the platform for everyone else. If you're legit and respect the rules, their support is top-notch no hand-holding, but direct and efficient. They keep everything running smoothly and deliver some of the best email services you’ll find in Texas. We need more companies like MXRoute, who put their foot down to maintain quality and security in the online world. If you want email that’s secure, reliable, and expertly managed by a team that doesn’t tolerate nonsense, MXRoute is the way to go!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Simple, Easy, and Secure.

After searching for a reliable hosting solution for my personal email, I stumbled upon MXRoute.com and couldn’t be happier with my choice. Here’s why MXRoute has been a great fit for my needs:

1. Focused on What Matters: MXRoute stands out as a "no frills" email hosting service. What you see is exactly what you get—no excessive features or complicated interfaces. This simplicity is a significant advantage for those, like me, who prioritize control over spam filters and privacy. The setup was straightforward, and the user interface is refreshingly uncluttered, making email management a breeze.

2. Excellent Customer Support: One of the standout features of MXRoute is its customer support. They offer multiple channels to get help, including email, Reddit, and Discord. I’ve had a few questions during my setup process, and the support team has been incredibly responsive and helpful every time. Their presence on Reddit and Discord also creates a supportive community where users can share tips and advice.

3. Documentation and Transparency: Before signing up, I was aware that MXRoute doesn’t heavily support calendar (CalDAV) and contact (CardDAV) functionalities. However, this was clearly stated in their documentation, so there were no surprises. You can still access and set up these features through their webmail UI, which is a nice touch, though not as robust as some might hope.

4. Overall Satisfaction: Having been with MXRoute for a month now, I can confidently say I’m very satisfied with the service. The reliability and ease of use have made managing my email a hassle-free experience. The minimalistic approach may not suit everyone, especially those needing extensive additional features, but for a straightforward, no-nonsense email hosting service, MXRoute is a fantastic choice.

5. "Technical Knowledge Required": Setting up your own @domain email requires some technical knowledge on the user's part but minimal knowledge. As long as you know how to change the MX records of your domain, setup DMARC, SPIF and DKIM records, you'll be fine. You can always reach out to their support team.

In summary, MXRoute.com is an excellent option for those looking for simple, effective personal email hosting with robust customer support. While there are minor limitations in calendar and contact functionalities, the transparency and ease of use more than make up for it. If you value privacy and control over your email without unnecessary extras, MXRoute is definitely worth considering.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Well priced, well run, well recommended!

I've been using MXRoute via a reseller for a bit over 12 months. I've had no issues and people on the Discord are great for helping you out. MXRoute has a small team, which helps to keep prices low, but 99% of the time, fellow customers will figure out solutions to problems you may have.

Whilst no service is ever going to be 100% perfect, the 1 star reviews really are by people who were abusing the service, which affects the rest of us. Pay no attention to them - they're just upset they got caught!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Simply The Best

I've been a customer, off and on, since 2018. In all that time, MXRoute remains one of the most pain-free, reliable email services I've ever used. Emails get delivered, spam hardly ever gets through, and it's frankly ridiculously low-priced.

Yes, Jar can be abrasive dealing with people who try to exploit his platform but for the other 99% he is polite, friendly, hard working and professional.

There's a reason why MXRoute is the first company recommended whenever anybody asks for a solid email service - they're simply the best.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great!

MXroute is not for the average Gmail user. MXroute is for people who don't want to spam and want their email to be delivered. They have fair pricing and the team behind MXroute is amazing, working day and night to keep the reputation high and ensure email gets delivered.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great product. Everything you could ask for from and e-mail service provider!

13 September 2024
Unprompted review
MXroute logo

Reply from MXroute

Thank you!

Rated 5 out of 5 stars

Quality business grade email hosting

If you're not a spammer, you'll appreciate MXroute. The staff are pedantic about spam (in and out) and use IP's with an excellent reputation.
The service is very affordable, and if you know what you are doing you won't need to contact support. In the rare event of issues the staff work tirelessly to resolve things.

13 September 2024
Unprompted review
MXroute logo

Reply from MXroute

I appreciate you! I know you've been caught up in several technical issues we've had along the way, but you've always been understanding and I appreciate that.

Rated 5 out of 5 stars

MXRoute defends their customers!

MXRoute is run by a passionate team who don't have time for your s**t. They are very clear on what you need to know, and what is allowed/not allowed.

I've tried just about every other email service I can find. I always come back to MXRoute.

MXRoute aggressively defends their legitimate customers.

Bad reviews are 100% people who are upset they couldn't misuse a fantastic service.

11 September 2024
Unprompted review
MXroute logo

Reply from MXroute

I would literally sneak out at night and slash someone's tires for you.

Rated 5 out of 5 stars

Great email hosting for great price

Great email hosting for an extremely reasonable price. All emails I send gets delivered and doesn't land in spam boxes. Documentation is relatively good but some areas aren't super clear.

As long as you aren't sending mass spam (e.g. unsolicited marketing) or violate their terms, you will absolutely happy with this service. I'm currently buying through a reseller, so can't comment on the customer service.

13 September 2024
Unprompted review
MXroute logo

Reply from MXroute

Thank you! While you can't open a support ticket, you can always @ me on Discord and I'll try to respond when I can!

Rated 5 out of 5 stars

Reliable Email Hosting with Top-Notch Support

I’ve been using MXroute for email hosting, and I couldn’t be happier.
The support is always helpful, and the owner is super down-to-earth and responsive.
Highly recommend if you need reliable email hosting!

13 September 2024
Unprompted review
MXroute logo

Reply from MXroute

I love you too!

Rated 1 out of 5 stars

Rude Owner

Mxrouting has alright email services it is usually pretty slow, but the customer service is poor.
My account got terminated for “ Deceptive use against third party services by creating multiple email accounts to pretend to be multiple users of their service” I was just creating multiple cloud accounts for friends that wanted cloud storage and then deleted the emails as they weren’t required as I only had 5 GB of storage.
I tried to open a ticket to appeal this issue to them, but they just closed it instantly and are now ignoring me.

11 September 2024
Unprompted review
MXroute logo

Reply from MXroute

This user violated our policy and was dealt with accordingly. For anyone who doesn't intend to violate our policy and is looking for an email host that works hard to maintain a strong reputation (which is very important for inbox delivery), this should be considered a positive review. Unlike every other company, we don't want money. We want to provide a quality service for the good, honest, hard working people who are creating great things on and off of the internet. We're willing to do what it takes to make sure that we provide you with the highest quality service that we can, including upsetting this guy.

I get why this user says that he opened a ticket for appeal and it was closed instantly, because it's a lot less embarrassing for him than what actually happened. Despite being told that his service was terminated for "Deceptive use against third party services by creating multiple email accounts to pretend to be multiple users of their service" his appeal ticket said this:

"My account has been terminated for creating too many email accounts. I didn't know that this wasn't allow can my services be restored?"

He was even given logs that detailed the exact behavior, which was not "creating too many email accounts." He then received this response:

"That's not what it was terminated for, and this message clarifies that you either do not understand the policy or are choosing to be dishonest about it."

When he continued trying to spam our ticket system, yes we created automation to deal with the spam which meant auto closing every ticket he continued to try to open. He then became enraged and spammed my personal email address with registration to various websites. Such an upstanding citizen, that Ayedon.

Rated 1 out of 5 stars

WORST service!

WORST service!! I dont recommend at all...have to pull out all the organization from their Sh itty services.

2 September 2024
Unprompted review
MXroute logo

Reply from MXroute

We have no customer by this name. This is most likely someone who already wrote another review using a fake identity to write an additional one.

Rated 5 out of 5 stars

Excellent Service!

MXRoute is a top notch, no-frills email hosting service. Jarland works very hard to keep this service reliable and easy to configure if you know your way around email servers.

As long as you do not send out spam or emails that would be considered spam (mass marketing emails), then you will have no issues with this service. I plan on using MXRoute to host my personal email for many years to come

23 August 2024
Unprompted review

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