MXroute Reviews 199

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and effectiveness, often highlighting its "set-and-forget" nature. Many appreciate the excellent pricing, including lifetime offers, and find the website and user experience to be straightforward and easy to navigate. People also commend the company for its strong stance against spam and its commitment to maintaining a positive web reputation. However, some people mentioned dissatisfaction with customer service, citing slow responses, unprofessional interactions, and issues with account termination without clear reasons or data recovery options. A few other people also felt that the service requires a certain level of technical understanding, suggesting it might not be ideal for those who need extensive hand-holding or are unfamiliar with DNS records.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its reliability and efficiency. Many... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support as... See more

Website

Consumers find the website experience to be positive, highlighting the clean, easy-to-use admin interface and... See more

Price

Customers had positive experiences with price, often highlighting the reasonable and transparent pricing.... See more

User experience

Users describe positive interactions with the user experience. Many reviewers highlight the simplicity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a customer for nearly one year, this is all I could expect from a serious email provider. It just simply works, no fancy AI garbage stuff, just a simple yet very effective mail service. I... See more

Company replied

Rated 5 out of 5 stars

I've been a customer since 2018. Except for some minor issues with migration back then, all errors has been my own doing, and I still received good help. Great support (sometimes tickets might take a... See more

Company replied

Rated 5 out of 5 stars

Great value and service given for personal use. Reliability and communication has been great, especially the community. I have been subbed and following for the past year. Email deliverability is... See more

Company replied

Rated 5 out of 5 stars

I was initially nervous about switching providers, but the fantastic pricing convinced me to give it a try—and I’m really glad I did. So far I’ve only needed to raise one support ticket, as the doc... See more

Company replied


Company details

  1. Email Service Provider
  2. Internet Service Provider

Written by the company

MXroute provides email hosting for your domain.


Contact info

4.2

Great

TrustScore 4 out of 5

199 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Six months of using MXroute

I have been using MXroute for about half a year. They have good on boarding documentation and a pretty decent admin interface.

Although they have several webmail options, none worked formed so ended up going with Thunderbird for interacting with email hosted with them.

Although it may be nice if their anti-spam was a little more flexible and allowed training, but for the most part what they have works. I get very few spam emails that are not caught by the setup they have.

Their price is pretty competitive and so far have had zero issues.

So far happy with their service and would recommend.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service - simple, reliable, functional, great value

I'd been self-hosting our email (small business and family) for about 12 years, but I'd begun to tire of the administrative drain of maintaining and updating the server, so I was looking for a simple, reliable, functional service to switch to. MXRoute seemed like a decent option at very reasonable prices, so I signed up with one of our half-dozen domains to give it a try.

It was very straightforward to set up. I ran into one issue (self-inflicted) and got a response to my support ticket within an hour or so - and what a great response it was, walking through how the issue was diagnosed and giving me clear evidence of where the problem was. Problem (a typo) fixed, and off we go.

No problems sending or receiving with the initial domain, so I set up our main domain (with a little more care over my typing!) and everything's working extremely well.

Unlike some others, I appreciate the uncompromising attitude of the guys behind the service. I want reliable email and minimal spam and that's what I'm getting.

Be aware that MXRoute assumes you grasp the basics of how to obtain and configure your domain for email - it's not a service that provides support for beginners. With a little research and some acre, that ought not to be a challenge for most people, but it's worth knowing that you're expected to take responsibility for managing your domains and accounts. If you are, the benefit you'll get is great service, and worry-free email. And, in my case, pretty much admin-free email, after the initial setup.

One other point to note, as you'll see if you look at the 1-star reviews - MXRoute tales no prisoners when it comes to spammers. Don't waste your time or theirs of that means you

23 December 2024
Unprompted review
Rated 5 out of 5 stars

All good

All good. Great email deliverability. I have too packages with them for years.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

The best e-mail company!

Excellent company for all things e-mail.
I personally use mxroute for over 3 years now.

Pro:
E-mail deliverability is excellent.
Customer service is excellent.
The price is unbeatable.

Con:
None

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Rock Solid Service

I've been a customer here for over 3 years, excellent service, zero downtime.

If only every other company was this good.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Best email service for REAL users

Don't let the few "bad" reviews taint your opinion on MXRoute - they are very strict on their policies for a GOOD reason - to keep the abusers & spammers OUT!

I've been a MXRoute customer for over 2 years with zero issues. Jarland is very helpful when needed.

Never had any issues related to sending or receiving emails - the way they have DirectAdmin setup keeps management very simple/straightforward & their prices are very reasonable (honestly cheap).

10/10 recommend MXRoute for all your email needs.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

I love MXRoute

I love MXRoute, the prices are really GREAT, the performance is excellent, they allow you to create unlimited accounts and use unlimited domains, and emails don’t go to spam. Excellent service, I’m really happy!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

amazing

I'm not very experienced in email things. I've been hosting my own email server for multiple years, but it's expensive and unreliable. Also, it's hard to support the domain reputation. The team begging mxroute is so friendly, they helped me in my whole way of migration, documentation is nice too and, as far as I can see, my email is actually delivered better.
They also have very strict rules for marketing emails, which I like

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been a customer of MXRoute at least since 2020 and have found their service impeccable. It is not pretty I know, but the email delivery is extraordinary and the webmail gets the job done.

Any support I required was fulfilled through tickets and their Discord channel is full of helpful people to help me troubleshoot.

Of course, it is not spammer friendly which is actually their USP.

I will recommend MXRoute without hesitation to anyone who is looking for a great hosted mail service.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Im happy with it

While described as dry and tough, mxroute as a service has been excellent, 100% runtime, support on time and dry. I have great respect and esteem for mxroute and jarland being approachable

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Email Hero's

I run a website company and having to get clients to sign up for Gmail or Microsoft was always too closely then I discovered MX Route and never looked back. Currently have 4 accounts and have multiple clients I have referred to purchase their own. Their no bull policy is incredible protecting an amazing set up fight against the big boys that take advantage of people and their wallets

16 September 2024
Unprompted review
Rated 5 out of 5 stars

No bullsh*t

No bullsh*t. Just straight up email for technical people. If you dont know how to read or too lazy to make things right, then this ain't for you.

Its not your typical email (like google and outlook). You should definitely be using email clients like Thunderbird or their Webmail.

Been using this for a year now, really good, no spam, good reputation IPs and most importantly super affordable!

16 September 2023
Unprompted review
Rated 5 out of 5 stars

11/10 would swipe right

jarland is so HOT I would literally ask him to be my father

11/10 dude. he has like big muscles. no, not big. massive, gargantuan, enormous, tremendous

that enough adjectives for you? anyways, he uses these massive honkers -- i mean, muscles, to crush spammers and keep my mail sending flawlessly

14 September 2024
Unprompted review

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