Muve Reviews 

12,367
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff for providing exceptional support and keeping buyers fully updated throughout every single step of the journey. Consumers deeply appreciate the efficient service, remarkably quick response times, and clear guidance, which make property purchases wonderfully smooth and stress-free. However, some people mentioned significant difficulties with communication and noted that reaching their assigned case handlers could sometimes be extremely slow and frustrating. Some reviewers also experienced unexpected delays, extra costs, and a lack of proactive updates, which negatively affected their overall transaction experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional and helpful approach... See more

Service

Users describe positive interactions with service, highlighting efficient communication and quick turnaround... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and helpful... See more

Response time

Consumers find response time to be positive, highlighting speedy service and regular updates throughout the... See more

User experience

Clients share positive opinions on user experience, highlighting that the whole process is professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently completed our move using Muve Conveyancing’s LiteSpeed service, taking just 9 weeks from start to finish. Reon & Mahiru were brilliant throughout the entire process, super friendly, incred... See more

Company replied

Rated 5 out of 5 stars

I am truly grateful that I found Muve. They were really supportive and was only a phonecall away. Tuan my account manager helped me a lot to clarify my confusions he was an angel, Debrah my conveyance... See more

Company replied

Rated 5 out of 5 stars

I was helping my son to buy his first home and was somewhat apprehensive about the conveyancing process. Both Kevin Assauw and Udantha Amarakoon in particular made the whole process very simple. We we... See more

Company replied

Rated 5 out of 5 stars

The whole process was amazing. Everything was dealt with effectively and quickly. All emails and questions were answered almost straight away which helped me to be at ease throughout the whole pro... See more

Company replied


Company details

  1. Conveyancer

About Muve

Written by the company

At Muve, we’re transforming the home-moving experience by eliminating the legal black hole that causes delays and uncertainty.

Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.

Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.

We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,367)

2,742 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

I had a fantastic experience working with Shalini and Zimana throughout the purchase of my property. They were both amazing from start to finish - professional, approachable, and always excellent at communicating with me.
They were readily available whenever I needed to speak to them and kept me informed throughout the entire process. They made what could have been a stressful experience feel smooth and straightforward, and everything was handled efficiently right through to completion.
It was an absolute pleasure working with Shalini and Zimana, and I would happily recommend them to anyone looking for a reliable and professional conveyancing team. Thank you both for all your hard work and support!

26 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Hemlata,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Shalini and Zimana made such a positive impact on your property purchase journey. Knowing that you found them professional, approachable, and consistently available whenever you needed support is fantastic feedback for the team.

It's especially rewarding to hear that their communication and dedication helped turn what can often be a stressful process into a smooth and straightforward experience. Delivering that level of service from instruction through to completion is exactly what we strive for.

Your recommendation means a great deal to us, and we'll be sure to share your kind words with both Shalini and Zimana. Thank you for trusting Muve with your purchase.

Wishing you all the best as you settle into your new home, and we would be delighted to assist you again in the future should the need arise.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Our First House, a Superb Experience

My partner and I worked with Muve for our first house and they were absolutely superb.

Adheeba and Rashida guided us through the process and to say that they've been incredible would be underselling them both. Their communication was timely and well paced without fail, even through the full 6 months of complications involving our property's land (of which Adheeba and Rashida did literally everything they could to expedite). Both were extremely well informed, had full context and incredible patience in ensuring that we were fully in the know at all stages. That we always knew what was outstanding from who, and what was coming next; all credit goes entirely to Adheeba and Rashida for being the incredibly capable, superbly pleasant people from Muve we had the pleasure of working with.

I'd recommend them to everyone I know and will certainly be back in the future for this kind of work.

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Stephan,

Thank you for sharing such a thoughtful review!

We're truly delighted to hear that Adheeba and Rashida were able to provide the support, guidance, and reassurance needed throughout your first home-buying journey. We appreciate that a six-month transaction involving land-related complications can be incredibly challenging, so it's especially rewarding to know that their persistence, patience, and commitment helped you navigate the process with confidence.

It's wonderful to hear that their communication remained consistent throughout and that they kept you fully informed at every stage. H

Thank you for your recommendation and for placing your trust in Muve.

Congratulations to you and your partner on your first home. We wish you many happy years ahead!

Kind regards,
Kavindi
Team MUVE

Rated 2 out of 5 stars

Not Terrible but Not great

Not sure how to rate this company, they did get our move done in 12 weeks so I won't be too harsh, but there are caveats. The initial quote appears very cheap but that is by no means the final cost, they are VERY guilty of fee stacking and including extortionately high charges for any and all paperwork they have to go near. I queried a couple of these charges that went against their own terms and they backed down on one, but do question everything you are charged as there are lots of unnecessary fees in there. They are also very poor at replying to questions, we often received lots of documents at once and then nothing for ages, and when time became sensitive they were nowhere to be found. They also charge for completing within 5 days of exchange, even though they had all the info required to exchange in ample time, they disappeared until it was too late and then charged us £200 to complete in the time needed. Also could never get hold of them on the phone, and the other sides solicitors said they rarely heard from Muve! Their online system seems very slick at first after deposit, but this is never updated throughout once things begin. After all the fee stacking it would have cost the same to go with a local firm who we could have contacted regularly. So just beware that whilst they will get it done, it's not always easy and the quote is not the final price!

7 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Simon,

Thank you for your feedback.

While we're pleased to hear that your transaction completed within your desired timeframe, we're sorry to learn that aspects of your experience did not meet your expectations. We understand your concerns regarding communication, the visibility of case progress, and the fees incurred throughout the transaction.

Client feedback is invaluable in helping us identify areas for improvement, and we take comments such as yours very seriously. We appreciate you highlighting both the positive aspects of the service and the areas where you feel we could have done better.

To ensure your concerns are reviewed thoroughly, a dedicated Resolution Agent will be assigned to your case and will be in contact with you to discuss the matters raised and assist in reaching an amicable resolution.

Thank you again for bringing your concerns to our attention.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Good experience

Professional and polite to deal with. Occasional chasing required but otherwise everything was dealt with for me which made the process less stressful as they had everything in hand. Knowledgable and helpful. Reasonably priced and no hidden costs.

14 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Hannah,

Thank you for your review.

We're pleased to hear that you found the team professional, knowledgeable, and helpful throughout your transaction. While we appreciate your feedback regarding the need for occasional chasing, it's wonderful to know that the overall process felt less stressful and that you felt confident with the support provided.

We're also delighted that you found our service to be good value and transparent, with no hidden costs.

Thank you for choosing Muve, and we wish you all the very best.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

3rd time of using and still reasonably priced with great service

3rd time of using and again I found the service level to be outstanding. Critically Muve communicate well and lines are open for you to speak with people. I had Migdhad Ali (Account Manager) and Sharon Jones (Conveyancer) on my case and they were both brilliant in their tenacious efforts to reach my deadline - Missing this would have cost me a lot of money so I am grateful to have them on my side. In my 3 times using you learn that not all the people assigned are hugely experienced, but they are hungry and eager to to do a good job unlike other solicitors who charge a fortune, ignore your calls and give you 2nd class treatment. Muve is definitely 1st class -thank you

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Kevin,

Thank you for your fantastic review and for choosing Muve for a third time.

We're delighted to hear that our communication, accessibility, and commitment to client service continue to meet your expectations. It's particularly rewarding to know that Migdhad and Sharon's dedication and determination helped you achieve your deadline, especially given the significant impact a delay could have had.

We greatly appreciate your recognition of the team's hard work and commitment to delivering a high standard of service. We'll be sure to share your kind feedback with Migdhad, Sharon, and the wider team.

Thank you once again for your continued trust and loyalty. We wish you all the very best, and should you require our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

The team at move made the buying…

The team at move made the buying process very easy. They were responsive to questions and completed the purchase within the deadline.

29 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Simon,

Thank you for your kind review.

We're delighted to hear that the team helped make your home-buying journey a straightforward and positive experience. It's great to know that your queries were responded to promptly and that the purchase was completed within your required timeframe.

Thank you for choosing Muve and for taking the time to share your feedback. We wish you every happiness in your new home, and should you choose to use our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Muve during my property purchase. The whole team were helpful and kept things moving, and Kevin’s support stood out throughout the process. He always replied quickly, explained everything clearly, and had a kind, calm manner that made a stressful purchase much easier to manage. I felt supported from start to finish and really appreciated the communication from everyone involved. 🙏🏼

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Andrina,

Thank you for taking the time to share your experience.

We're delighted to hear that you had such a positive experience with Muve during your purchase. It's particularly wonderful to know that Kevin's prompt communication, clear explanations, and calm, supportive approach helped make what can often be a stressful process feel much more manageable.

We're also pleased that you felt supported by the wider team and kept informed throughout the journey. Your kind feedback means a great deal to us, and we'll be sure to pass your comments on to Kevin and the rest of the team.

Congratulations on your purchase. We wish you all the very best in your new home!

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Very helpful and speedy.

30 June 2026
Unprompted review
Muve logo

Reply from Muve

Dear Sam,

Thank you for your review.

We're delighted to hear that you found the service both helpful and efficient. Providing a smooth and timely experience for our clients is always our goal, so it's wonderful to know we met your expectations.

Thank you for choosing Muve. We wish you all the very best!

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Highly recommended!

Muve have been fantastic with our purchase helping to overcome obstacles and ensure a smooth transaction. Hesandi and Imaadh have been great at communicating throughout and I couldn't be happier. Many thanks!

18 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Simon,

Thank you for your wonderful review.

We're thrilled to hear that you had such a positive experience with Muve during your purchase. Property transactions can sometimes come with unexpected challenges, so it's great to know that the team was able to help navigate any obstacles and keep everything progressing smoothly.

We're especially pleased to hear that Hesandi and Imaadh kept you well informed throughout the process. Clear communication and proactive support are things we pride ourselves on, and we're delighted that this was reflected in your experience.

Thank you for placing your trust in Muve. We wish you every happiness in your new home, and should you choose to use our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Supported all the through

Supported all the through, timely responses, with a kind and dedicated team.

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Beverley,

Thank you for your kind feedback!

We're delighted to know that you felt supported throughout your transaction and that the team's dedication and responsiveness helped make the process a positive one.

Thank you for choosing Muve. We truly appreciate your trust in us and wish you all the very best

Should you choose to use our services again, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Thank you so much for all your support

Thank you so much for all your support, navigating the selling and buying process for both properties, brilliant service, kept us updated all the way through.
Thank you again both Rishan and Malvindee.

Mrs Rebecca Cooke

20 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Rebecca,

Thank you for your lovely feedback!

We're pleased to hear that you had a positive experience with both your sale and purchase. Moving home can involve many moving parts, so it's wonderful to know that Rishan and Malvindee were able to guide you through the process, keep you updated along the way, and provide the support needed to bring everything together successfully.

Wishing you all the very best in your new home, and should you choose to use our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, quick communication never a problem and Kithmini and Gautham was a pleasure to deal with very friendly and helpful throughout the process

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Lee,

Thank you for your wonderful review!

We're thrilled to hear that you received great service from start to finish and that communication was consistently quick and straightforward throughout your transaction. It's fantastic to know that Kithmini and Gautham were a pleasure to work with and that their friendly, helpful approach contributed to a positive experience.

We'll be sure to share your kind feedback with them both. Thank you for choosing Muve and for taking the time to recommend our services.

We wish you all the very best in your new home, and should you choose to use our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish. Loved the weekly updates even if they had nothing to update they still called me. They were thorough, organised and actioned everything with such speed.
I would highly recommend

26 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Vikki,

Thank you for your fantastic review!

It's wonderful to hear that you enjoyed the proactive communication throughout your transaction. We know that even when there isn't significant progress to report, regular updates can provide valuable reassurance, so we're delighted that this was appreciated.

We're also pleased that you found the process smooth, well-organised, and efficiently managed from start to finish.

Thank you for your recommendation. We wish you all the very best!

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Many thanks to Devon and Oluni for…

Many thanks to Devon and Oluni for helping our purchase go smoothly, I'm thankful for their assistance.

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Ante,

Thank you for your kind review!

We're delighted to hear that Devon and Oluni were able to support you throughout your purchase and help ensure everything progressed smoothly. Property transactions can be complex, so it's wonderful to know that their assistance made a positive difference to your experience.

Thank you for choosing Muve, and for taking the time to share your feedback.

We wish you all the very best in your new home, and should you choose to use our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Thank you Shanki George and Imaadh…

Thank you Shanki George and Imaadh Razick.
We just bought a second house and you handled it smoothly.
Highly recommended and thank you for your good service.
Charlina and Stephen

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Charlina & Stephen,

Thank you for your kind words!

It was a pleasure assisting with the purchase of your second home, and we're delighted to hear that Shanki George and Imaadh were able to make the process a smooth and positive experience for you. We know how important it is to have confidence in your conveyancing team, and we're thrilled that their support and service met your expectations.

Your recommendation means a great deal to us, and we truly appreciate you choosing Muve to be part of your homeownership journey once again.

Wishing you both many happy memories in your new property, and we hope to have the opportunity to assist you again in the future.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Dinashi and Rashida

I have just moved into my new home. Rashida and Dinashi were exceptional. They were very informative keeping me updated every step on the way and promptly answering any questions I had. The quote was accurate aswell. I would definately recommend.

24 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Linda,

Thank you for your lovely review.

Congratulations on moving into your new home! We're delighted to hear that Rashida and Dinashi played such an important role in making your experience a positive one. Keeping clients informed and responding promptly to questions is something we take great pride in, so it's wonderful to know that you felt supported every step of the way.

We're also pleased that our quotation was clear and accurate from the outset. Thank you for your recommendation and for choosing Muve to assist with your purchase.

We wish you all the very best as you settle into your new home!

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

I found Muve to be a great company

I found Muve to be a great company to deal with, from start to finish. Noor Abraar was a big asset, having a dedicated Account Manager made communication and the whole process much smoother. Malin Kaushika was an efficient Conveyancer and able to resolve all issues along the way. I felt that I always had a point of contact and I was well informed about the progress of my house purchase.
The fixed fees were very competitive and honoured.

14 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Susan,

Thank you for your fantastic review!

We're delighted to hear that you had such a positive experience with Muve from start to finish. It's wonderful to know that Noor provided the dedicated support and communication that helped make the process smoother, while Malin worked efficiently to address matters and keep your purchase progressing.

We're also pleased that you felt well informed throughout and that our competitive fixed-fee service met your expectations. Your feedback means a great deal to us, and we'll be sure to share your kind words with both Noor and Malin.

Thank you for choosing Muve!

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Buying my home through the Right to Buy

Buying my home through the Right to Buy scheme felt like a big step, but Muve Conveyancing handled the legal side well and kept the process on track.
​The communication was reliable throughout, and I was given regular updates on my case so I always knew where things stood. A special thanks to Noor and Danver for their help and prompt responses along the way. I’m really pleased to have completed on my home and would happily recommend Muve’s services.

24 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Yousaf,

Thank you for your kind review.

We're delighted to hear that your Right to Buy purchase went smoothly and that Noor and Danver were able to support you throughout the process. Keeping our clients informed and providing timely updates is something we take great pride in, so it's wonderful to know this made a difference to your experience.

Congratulations on your new home, and thank you for your recommendation.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Had an amazing experience with Muve

Had an amazing experience with Muve. The account manager (Dinashi) and Solicitor (Amreek) were very helpful in the whole process. Must recommended.

27 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Client,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Shalini and Zimana made such a positive impact on your property purchase journey. Knowing that you found them professional, approachable, and consistently available whenever you needed support is fantastic feedback for the team.

It's especially rewarding to hear that their communication and dedication helped turn what can often be a stressful process into a smooth and straightforward experience.

Your recommendation means a great deal to us.

Wishing you all the best as you settle into your new home!

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

We had a great experience with Muve…

We had a great experience with Muve throughout our house purchase. A big thank you to Keith (Conveyancer) and Gautham (Account Manager) for their professionalism, support and clear communication throughout the process.

They were always helpful, responsive and kept us updated, making the whole process much easier for us. We really appreciate all their hard work and would definitely recommend them and Muve to others.We had a great experience with Muve throughout our house purchase. A big thank you to Keith (Conveyancer) and Gautham (Account Manager) for their professionalism, support and clear communication throughout the process.

They were always helpful, responsive and kept us updated, making the whole process much easier for us. We really appreciate all their hard work and would definitely recommend them and Muve to others.

28 August 2026
Unprompted review
Muve logo

Reply from Muve

Dear Amir,

Thank you for your wonderful feedback!

We're so pleased to hear that Keith and Gautham helped make your house purchase a positive experience. Buying a home is an important milestone, and it's great to know that their professionalism, responsiveness, and commitment to keeping you informed helped make the process easier every step of the way.

Thank you for recommending Muve. We wish you many happy years in your new home, and should you ever need our assistance again, we would be delighted to help.

Kind regards,
Kavindi
Team MUVE

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