Must Have Ideas Reviews 

169,776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 30,864 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, finding them effective and well-made. The ordering process is generally described as easy, with many appreciating the efficient and prompt delivery service. Reviewers also highlight excellent customer service, noting helpfulness and quick resolution of issues. However, some customers also noted issues with delivery, experiencing delays or missing items. A few other people also felt that certain products did not work as expected or arrived defective, contrary to their descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and prompt service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more

Rated 5 out of 5 stars

I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually tur... See more

Rated 5 out of 5 stars

Obviously these guys have some really handy products, but I want to shout out to their customer service here. They are always quick to respond, helpful, friendly and if there is an issue, like you ne... See more

Rated 5 out of 5 stars

I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received. It is compact and can be used anywhe... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170K reviews

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4.6

All reviews

(169,776)

30,661 reviews in the last 12 months

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Rated 5 out of 5 stars

It's simple doing business with you

It's simple doing business with you. I prefer a phone call and always find it easy to order with you this way. I am satisfied with the follow up from the point of order with emails telling me that the order is despatched and when it should arrive.

16 July 2026
Rated 5 out of 5 stars

The products are fantastic

The products are fantastic, and do exactly as they say. As opposed to many other ads on social media!
Delivery is prompt, Must Have Ideas say two days, and it's here in two days.
Most impressed 😃👍.

13 July 2026
Rated 4 out of 5 stars

Product great / customer service not.

This is my second purchase of this product which is great, however I order a second discounted one to give to someone, I received no order emailed customer service, something went wrong unnoticed by company and then they only sent one full priced product not the second discounted one and also didn’t honour their promise of 2 day delivery or receive it free!!!

16 July 2026
Rated 5 out of 5 stars

Great service

Quick service. Was one box short phoned up really happy man took my call. Apologize then sent out the box arriving in the two days as promised. Great service wish I could give six stars

13 July 2026
Rated 3 out of 5 stars

Grout Wow

Does not cover anywhere near 120m as stated. Tops of pens wear down too quickly. Did a partial job. Not as good as expected

16 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Paul, thanks for your review.
I'm really sorry to hear that you couldn't get the product to work - that's very disappointing.
Please contact one of our excellent customer services team and they will be more than happy to help with any problems.
And don't forget about our 'no quibble' 100 day money back guarantee, if you're still not completely satisfied.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Please accept my apologies again but I hope you'll give us the opportunity to put this right for you. Thanks.

Rated 2 out of 5 stars

I cannot fault the company but…

I cannot fault the company as I have ordered several items which have been great however the 'Star Bright Swivel Lights' are awful. Got my garden landscaped so decided to treat myself in November 2025 to two packs(8), I followed the instructions and brought them inside over the winter/frost period but when I put them back out only a few worked. Contacted the company and they sent me a replacement pack with no issues, couldn't fault customer service.
They were great when they worked but now none of them work! Considering the amount of sunshine we have had recently I can't even say it's due to not getting enough light to power them.
The solar lights I bought from B&M, which were so much cheaper, are still going strong after three years.
So disappointed with these considering the price and the reviews.

26 July 2026
Unprompted review
Must Have Ideas logo

Reply from Must Have Ideas

Hello FussyG, thanks for your candid feedback, we really appreciate it (even when it's not so great!)
I'm really sorry to hear that you weren't happy with your Star Bright Swivel Lights, especially as we usually we get lots of great feedback about this product.
However, you'll be pleased to hear that we offer a 100 day 'no quibble' money back guarantee on all our products, so please don't hesitate to get in contact with our UK based customer services team to take advantage of this.
We're here to help seven days a week between 6am and midnight - so please do get in touch and give us the opportunity to fix this for you.

Rated 2 out of 5 stars

Expensive

Expensive, saw cheaper elsewhere with the same specs. Disappointing.

16 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Betty, thanks for your feedback.
I am sorry that you were not happy with your purchase from us.
We are always trying to bring you the best value we possible can on all of our products and we feel that the prices we charge represent excellent value for the quality of product we are providing.
However, if you're really not happy, please don't forget about our 'no quibble' 100 day money back guarantee. Please contact our UK based customer services team so that we can arrange a refund for you.
We're waiting to help: you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 5 out of 5 stars

I have bought a lot of things

I have bought a lot of things. From your firm, happy with all of them, they were delivered on time and as advertised. The stand out one was the Better Brush, I hadn’t realised how full of dust and pet hairs my carpet and rugs were. Not any longer, thank you for great service.

15 July 2026

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