Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more
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About Must Have Ideas
Written by the company

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company

100-day no-quibble money-back guarantee

Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
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Quality product that does what it says.
It's simple doing business with you
It's simple doing business with you. I prefer a phone call and always find it easy to order with you this way. I am satisfied with the follow up from the point of order with emails telling me that the order is despatched and when it should arrive.
The products are fantastic
The products are fantastic, and do exactly as they say. As opposed to many other ads on social media!
Delivery is prompt, Must Have Ideas say two days, and it's here in two days.
Most impressed 😃👍.
Easy to deal with great products fast…
Easy to deal with great products fast delivery and things people don’t normally see
Product great / customer service not.
This is my second purchase of this product which is great, however I order a second discounted one to give to someone, I received no order emailed customer service, something went wrong unnoticed by company and then they only sent one full priced product not the second discounted one and also didn’t honour their promise of 2 day delivery or receive it free!!!
Great service
Quick service. Was one box short phoned up really happy man took my call. Apologize then sent out the box arriving in the two days as promised. Great service wish I could give six stars
Great products that do what they say
Great products that do what they say. Favourite product, green stay fresh bags.
May use AI-assist with repliesRead more
Grout Wow
Does not cover anywhere near 120m as stated. Tops of pens wear down too quickly. Did a partial job. Not as good as expected

Reply from Must Have Ideas
Easy to order and speedy delivery
Easy to order and speedy delivery. The fan works great. Very handy on the kitchen worktop and on the dining table.
Just as described and prompt delivery
Service and delivery very quick
Service and delivery very quick, items are as described, will definitely buy from them again.
Always had a great experience with Must…
Always had a great experience with Must Have Ideas, from placing and order till my parcel turns up.
I cannot fault the company but…
I cannot fault the company as I have ordered several items which have been great however the 'Star Bright Swivel Lights' are awful. Got my garden landscaped so decided to treat myself in November 2025 to two packs(8), I followed the instructions and brought them inside over the winter/frost period but when I put them back out only a few worked. Contacted the company and they sent me a replacement pack with no issues, couldn't fault customer service.
They were great when they worked but now none of them work! Considering the amount of sunshine we have had recently I can't even say it's due to not getting enough light to power them.
The solar lights I bought from B&M, which were so much cheaper, are still going strong after three years.
So disappointed with these considering the price and the reviews.

Reply from Must Have Ideas
The choice of delightful reasonably priced handy items items of…
The choice of delightful handy items of choice, reasonably priced and overall good service.
I love ordering from Must have ideas
I love ordering from Must have ideas.
Always prompt delivery, well packaged and good quality products

Reply from Must Have Ideas
I have bought a lot of things
I have bought a lot of things. From your firm, happy with all of them, they were delivered on time and as advertised. The stand out one was the Better Brush, I hadn’t realised how full of dust and pet hairs my carpet and rugs were. Not any longer, thank you for great service.
Fast delivery & useful products make…
Fast delivery & useful products make this company special. Bought stay fresh bags which are very useful for bananas, grapes etc.
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