Must Have Ideas Reviews 

170,171
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 30,864 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, finding them effective and well-made. The ordering process is generally described as easy, with many appreciating the efficient and prompt delivery service. Reviewers also highlight excellent customer service, noting helpfulness and quick resolution of issues. However, some customers also noted issues with delivery, experiencing delays or missing items. A few other people also felt that certain products did not work as expected or arrived defective, contrary to their descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and prompt service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more

Rated 5 out of 5 stars

I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually tur... See more

Rated 5 out of 5 stars

Obviously these guys have some really handy products, but I want to shout out to their customer service here. They are always quick to respond, helpful, friendly and if there is an issue, like you ne... See more

Rated 5 out of 5 stars

I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received. It is compact and can be used anywhe... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170K reviews

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4.6

All reviews

(170,171)

30,983 reviews in the last 12 months

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Rated 3 out of 5 stars

Order took a while to arrive but after…

Order took a while to arrive but after messaging customer service I was kept informed and order arrived shortly after.

20 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Clare, thanks for your review.
I'm sorry to hear that your order didn't arrive as quickly as expected.
Please feel free to call us so we can get this put right for you. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week. 🙂

Rated 4 out of 5 stars

Everything as expected but you missed…

Everything as expected but you missed the 5* because you failed to tell customers subject to availability. It’s fine if not in stock but you need to indicate that on your. Website not promise 48 hours when it’s not feasible. Other than that I am very happy as are the other two parties.

20 July 2026
Rated 2 out of 5 stars

They say 2 day delivery

They say 2 day delivery , it was more like 2 weeks . Got to admit the customer service was very good. The money back offer for late delivery was never mentioned.
If they hadn't bragged about it , it wouldn't have been an issue

1 July 2026
Unprompted review
Must Have Ideas logo

Reply from Must Have Ideas

Hi John, thanks for leaving us a review.
I'm sorry to hear that you haven't received your order, that's extremely rare, but very disappointing.
Please contact our UK based customer services team and they will be able to put this right for you.
You can drop us an email hello@musthaveideas.co.uk or call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 3 out of 5 stars

I have bought quite a few things.

I have bought quite a few things from Must Have Ideas, and have found both the goods and the staff very good, so this is not easy for me to write. I bought the Smart Space Stackers a while ago, and have on just had a chance to use them, I put the together but found that the magnets only worked on one of the boxes. I didn't bother to send the back as I have started to use them, and placed the one that worked on the top. But apart from that one problem they are still very good quality.

Just an update in this review, I'm very impressed with the response to my comments, I was offered a refund on my purchase, but because the stackers are really nice even if some of the magnets didn't work very well, I asked if I could have another set rather than a refund. The young lady I spoke to very kindly said that was possible. So once again very impressed with Must Have Ideas.

10 June 2026
Unprompted review
Must Have Ideas logo

Reply from Must Have Ideas

Hello Florence, thanks for your honest feedback.
I'm really sorry to hear that your experience this time was less than good. We always try to do our best but occasionally things go wrong.
Please don't hesitate to contact our excellent customer services team who will be able to provide you with a refund under our 100 day 'no quibble' money back guarantee.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Again, please accept my apologies. We look forward to making this right for you.

Rated 5 out of 5 stars

Great Flybe

We bought the Flybe to keep flies away when we’re eating outside and it really works.
Only one downside is that if it’s windy, the blades struggle to turn.

20 July 2026
Rated 5 out of 5 stars

Best experience with Must Have Ideas

⭐⭐⭐⭐⭐
I am extremely happy with my purchase from Must Have Ideas! I initially ordered one pack containing two grey storage bags, and I was so impressed with the quality that I came back and ordered another pack.
The storage bags are sturdy, spacious, and exactly what I needed. They helped me organize and pack my belongings neatly, making everything look so tidy and well arranged. The quality exceeded my expectations, and they offer excellent value for money.
I was also pleasantly surprised that both of my orders arrived a day earlier than the expected delivery date, which was a lovely bonus. The whole shopping experience was smooth, and the service was excellent.
I highly recommend Must Have Ideas to anyone looking for high-quality storage solutions. I will definitely be purchasing from them again!

17 July 2026

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