Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more
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I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually tur... See more
Obviously these guys have some really handy products, but I want to shout out to their customer service here. They are always quick to respond, helpful, friendly and if there is an issue, like you ne... See more
I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received. It is compact and can be used anywhe... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
170K reviews
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The brush is sold as the only brush…useless
The brush is sold as the only brush you’ll ever need. Can’t use it on my tiled kitchen floor or outside as the rubber bristles stick to the ground making it impossible to push & use
12 July 2026
Reply from Must Have Ideas
Hello Janet, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Better Brush, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
Don't order if you need it within a few weeks
The product itself looks good but I haven't had the chance to try it as I took 2.5 months to arrive and missed my holiday! I ordered at the end of April and it didn't arrive until mid July. Zero communication from the company I rang mid May and was told they were out of stock but I would get it mid June- someone's calender needs checking!
17 July 2026
Reply from Must Have Ideas
Hi Mrs Wendy, thanks for leaving us a review.
I'm sorry to hear that you haven't received your order, that's extremely rare, but very disappointing.
Please contact our UK based customer services team and they will be able to put this right for you.
You can drop us an email hello@musthaveideas.co.uk or call us free on 0800 999 66 55, between 6am and midnight seven days a week.
I ordered the total toilet it came…
I ordered the total toilet it came within days and since I popped it into the cistern the water is a bright blue the usual limescale isn't there and there's a pleasant smell in the room.
14 July 2026
Customer Service …
Had a problem with my order but with one phone call it was sorted and re-delivered within 48hours, excellent customer service.
17 July 2026
I ordered this silicone and it arrived…
I ordered this silicone and it arrived within 2 days! Excellent service and communication. Will certainly be buying from this company again.
17 July 2026
The product actually does what they say…
The product actually does what they say it does! Fast postage and good communication
13 July 2026
PLEASED
Received my order in record time
very good quality
would buy again from you.
I ordered 3 brooms they work great
17 July 2026
A great product
A great product, well made and fits great in it's case. A real boon to our car cleaning, bins and garden watering. A great price too.
17 July 2026
Excellent service
Excellent service! My item arrived quickly and when I had a small issue with the item, customer service were very helpful and resolved it quickly.
17 July 2026
Brilliant company
Fast delivery and customer services are 1st class 👏 sort your problem out immediately I'm very very pleased with purchases
17 July 2026
Very prompt delivery as usual.
Very prompt delivery as usual.
I have had one of these shower heads before (from another company) and they give out a real strong spray, but this is not adjustable, as was the one I bought previously. It is very fierce and you have to turn back to control by the taps otherwise if you put the shower head down it can move about and drown the surroundings...
17 July 2026
Reply from Must Have Ideas
Hello Patricia - we appreciate your feedback, thank you.
I'm really sorry to hear that you're disappointed with your order, especially as we usually we get so many great reviews for Happy Shower Head.
In case you didn't know - we have a 'no quibble' 100 day money back guarantee on all of our products.
So please don't hesitate to get in contact with our excellent customer services team who will be happy to help arrange this for you.
You can reach them by email at hello@musthaveideas.co.uk or by phone, for free, on 0800 999 66 55 between 6am and midnight, seven days a week.
Apologies again - but we'll put this right for you.
Brilliant company
Always great products from this company and they deliver well packed and promptly. Thankyou so much.
3 March 2026
I bought a pack of the better boxes to tidy up my Flat
I bought a pack of the better boxes as i needed to store many of my belongings like books, DVD`s art materials etc. they worked perfectly . They are really good quality and can be accessed from the top or the side when you need to find a particular item , out of the six I purchased I only have one left so I will be ordering another pack very soon. two day delivery excellent
16 July 2026
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