Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more
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Review summary
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Reviews shaping this summary
I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually tur... See more
Obviously these guys have some really handy products, but I want to shout out to their customer service here. They are always quick to respond, helpful, friendly and if there is an issue, like you ne... See more
I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received. It is compact and can be used anywhe... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
170K reviews
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Always had a great experience with Must…
Always had a great experience with Must Have Ideas, from placing and order till my parcel turns up.
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I cannot fault the company but…
I cannot fault the company as I have ordered several items which have been great however the 'Star Bright Swivel Lights' are awful. Got my garden landscaped so decided to treat myself in November 2025 to two packs(8), I followed the instructions and brought them inside over the winter/frost period but when I put them back out only a few worked. Contacted the company and they sent me a replacement pack with no issues, couldn't fault customer service.
They were great when they worked but now none of them work! Considering the amount of sunshine we have had recently I can't even say it's due to not getting enough light to power them.
The solar lights I bought from B&M, which were so much cheaper, are still going strong after three years.
So disappointed with these considering the price and the reviews.
26 July 2026
Unprompted review
Reply from Must Have Ideas
Hello,
I am sorry to hear this, please get in touch with us on hello@musthaveideas.co.uk and see if there is anything more we can do to put this right for you.
The choice of delightful reasonably priced handy items items of…
The choice of delightful handy items of choice, reasonably priced and overall good service.
4 November 2025
I love ordering from Must have ideas
I love ordering from Must have ideas.
Always prompt delivery, well packaged and good quality products
15 July 2026
Reply from Must Have Ideas
Hello Betty.
Thank you for taking the time to review. Don't forget we have our 100 day no quibble return policy. Get in touch with us on hello@musthaveideas.co.uk if you would like more details of this.
I have bought a lot of things
I have bought a lot of things. From your firm, happy with all of them, they were delivered on time and as advertised. The stand out one was the Better Brush, I hadn’t realised how full of dust and pet hairs my carpet and rugs were. Not any longer, thank you for great service.
15 July 2026
Fast delivery & useful products make…
Fast delivery & useful products make this company special. Bought stay fresh bags which are very useful for bananas, grapes etc.
16 July 2026
Great service and excellent products…
Great service and excellent products ,always arrived within the 2 day delivery as specified,staff are knowledgeable and friendly if you should need further information,a truly well run business and I will continue to use them in the future and have recommended them to family and friends.
16 July 2026
I have bought some many helpful ir
I have bought so many helpful items from here! I love all the products I have purchased except for the sink tidy as my attachment sponge and brush needs replacing and I can't find them sold alone hence only 4 stars
26 July 2026
Anything I have bought from your…
Anything I have bought from your company has been first class,I have been looking at your better boxes so maybe try them next
16 July 2026
I’m pleased on what I buy from this…
I’m pleased on what I buy from this company, quick delivery and quality. Would recommend them to friends and family. Thanks 🙏🏻
13 July 2026
Great product and service.
13 July 2026
Easy to order
Easy to order.
Opportunity to order another item within a timeframe to get free delivery.
Delivered on time.
Excellent customer service
13 July 2026
Great Company really good products
Great Company really good products. If there is ever an issue ( very rarely) their Customer Service is excellent.
13 July 2026
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