Excellent customer service, quick delivery. I bought items I didn't know I needed. I bought 10 of the smart boxes for our garage to declutter our home. For example irems like my winter boots, bulky co... See more
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Review summary
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Impressed with this fold away fan. It's quiet and very efficient. Love the fact that it can be folded into itself for carrying around. Our has been upstairs, downstairs and even to our caravan !!... See more
My order went missing contacted Must Ideas prompt reply and new order sent out all within a week. Can't review product as haven't opened yet but as a company and customer service can't fault. What a... See more
Fans delivered and are brilliant but why was they sent separately i received one one day and another the following day, i ordered both together. Why not put them in one parcel. That's not keeping the... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
169K reviews
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Great products from a great company!
Almost everything I buy from this company is great and are always useful gadgets or aids to our busy lives. The delivery time is quick and items are always well packaged with clear instructions.
9 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How can a company claim we will deliver…
How can a company claim we will deliver in 2 days or money back then take 20 days to deliver. I understand some products sell out but don't offer something you don't do please.
7 July 2026
Unprompted review
Reply from Must Have Ideas
Hello Ian, thanks for your review.
I'm sorry to hear that your order didn't arrive as quickly as expected.
Please feel free to call us so we can get this put right for you. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week. 🙂
The item is great but waiting time not…
The item is great but waiting time not good yes i knew it was out of stock .
8 July 2026
Very good products and value for money
5 July 2026
Had to send item back for a refund
Had to send item back for a refund , no quibble immediate favourable response , great after sales customer service Will definitely buy again from this company , thank you
6 July 2026
Prompt delivery without any issues
Prompt delivery without any issues. The product done the job it was purchased for.
9 July 2026
Treated with respect at all times threw…
Treated with respect at all times threw out my ordering
9 July 2026
Well you do what you say on the…
Well you do what you say on the television and the products are amazing
9 July 2026
Love their products
Great products lots of really good quality items the door mat is fantastic
9 July 2026
Brilliant better boxes!
I bought 6 better boxes for easy storage of bedding and for moving boxes room to room. Great space saver because you can stack them saving floor space. A much better solution than a shallow bedding box which doesn’t hold many items.
7 July 2026
I ordered a portable fan and due to…
I ordered a portable fan and due to heavy demand it was not expected until the 14th July. It arrived a week early and has totally lived up to my expectations. It does exactly what the short film said it would. It’s perfect - no searching for a plug socket, no wires to trip over and l can take it anywhere. Very pleased with this product.
8 July 2026
Very pleased with product
Very pleased with product, bananas lasted 5 days and were still fresh to eat.
Plums and nectarines in fridge for 5 days still very fresh. Highly recommend
Thank you
9 July 2026
Easy to order and quick delivery
4 July 2026
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