Musical U Reviews 149

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

I reported a problem about an initial comment ai posted not appearing in the comments and a subsequent problem that a second comment I mad appearing under someone elses name. I received a reply tha... See more

Company replied

Rated 4 out of 5 stars

I bought the book, but the website is frustratingly unstable. I keep getting locked out and can't access my account. Logging in is impossible and there are numerous issues. There's no assistance avail... See more

Company replied

Rated 5 out of 5 stars

What I like about Musical U is the structure of their courses assumes no prior knowledge. Also any issues I had were answered quickly. The community of like minded musicians is fabulous resource to be... See more

Company replied

Rated 5 out of 5 stars

My questions were answered promptly. The lessons are clear. My first time through them (2022)I saw results but found the sequence a bit hard to follow and keep straight. I was too anxious to ‘get thr... See more

Company replied

Company details

  1. Music School

About Musical U

Written by the company

Musical U is the home of musicality training online, providing courses, membership and personal coaching to help you reach your true musical potential.

Specialising in the inner skills of music, such as accelerated learning (a.k.a. "superlearning"), playing by ear, improvising, rhythm, singing, songwriting, collaborating and performing. Our products include Musical U membership, the Living Music program, Next Level coaching, and a range of standalone training courses.



👍 We're Here To Help

If you have ANY problems with a Musical U purchase, please don't hesitate to email us at support@musical-u.com and we'll be happy to help.

We respond to 95% of enquiries within 24 hours.

Occasionally emails will go astray and we want to make sure you're taken care of!

So if you haven't heard back within 24 hours please:


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Took my money, couldn't log in, rubbish support

After signing up, the welcome email did not include a temporary password, so it's impossible to sign in. I have contacted support via several methods and heard absolutely nothing. No help, nada. At this point, I'm feeling like I've been scammed. Would NOT recommend!

EDIT!
Having submitted this review, I _finally_ got a reply from musical-U and the issue has been resolved. However it's taken several days, and I've contacted them multiple times via a number of different channels. So I'm still not very impressed.

1 May 2025
Unprompted review
Musical U logo

Reply from Musical U

Hi Helen,

We're so sorry that you had this frustrating experience! We do try to provide a range of ways to contact our support team, and we reply to almost every query within 24 hours.

It's good to hear that you've now been taken care of, but we sincerely apologise for the rocky start! I hope we'll be able to make it up to you as you spend time with us at Musical U :)

Rated 5 out of 5 stars

Excellent platform and very reasonable…

Excellent platform and very reasonable price for all the content you get, it’s musical lessons on steroids!

5 April 2025
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Reply from Musical U

Wonderful to hear, Fergus! Thank you for sharing your review :) We’re so happy you’re enjoying Musical U!

Rated 4 out of 5 stars

Two reasons for 4 stars

Two reasons for 4 stars: 1, I never rate anything as perfect, there is always room for growth. 2, I have only been here for three days. Everything has been fantastic so far, but it is only three days.

5 April 2025
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Reply from Musical U

Hi Steven, thanks for posting your review! We’re all about lifetime growth so can’t argue with you there ;)

Good to hear you’re enjoying Musical U so much so far, and if you need any assistance along the way please don’t hesitate to reach out!

Rated 3 out of 5 stars

I don’t have a clear picture of how to…

I don’t have a clear picture of how to start. Many windows don’t respond when touched to leave or move on.
Revision—— Everything seems to be working fine now. Maybe the issue was on my end. Thanks for your timely response.😀

28 March 2025
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Reply from Musical U

Hi Lanny, sorry to hear you're having difficulty navigating the site. We're not aware of any issue that would cause the problem you're describing, but we'll be happy to help get it resolved for you! Please reach out to support@musical-u.com with any details and we'll get you taken care of right away :)

Rated 4 out of 5 stars

Extremely rich platform

I was looking for practical advice on how to play piano (like developing hands and fingers independence, etc.). Instead, I found this extremely rich platform, full of courses and advice to develop musicality. I am sure I will renew my subscription as it will benefit me in the long run. Being a beginner, though, I almost feel overwhelmed by the abundance of courses and stimuli and would also love some piano-oriented practice sections. This is the only reason why I am not giving the fifth star right now.

22 March 2025
Musical U logo

Reply from Musical U

Hi Stefania,

It's great to hear you've been enjoying Musical U so far. There certainly is a huge amount of material available :) The good news is that we'll soon be updating the site significantly to ease navigation and reduce that risk of overwhelm, so hopefully that will help you to thrive.

Thanks for posting your review, and we're looking forward to seeing your continued success!

Rated 5 out of 5 stars

I Highly Recommend Musical U

I highly recommend Musical U to anyone who has a passion for music and wants to grow as a musician. Whether you're a complete beginner just starting your journey or an experienced musician looking to deepen your knowledge and refine your skills, this is the perfect place to be.

Musical U offers a wealth of resources designed to help musicians of all levels develop their musicality in a structured yet flexible way. From ear training and music theory to practical skills and performance confidence, their approach makes learning engaging and accessible.

One of the standout aspects of Musical U is its wonderful, friendly community. The members are like-minded, supportive, and always willing to help one another. Whether you need advice, motivation, or just a space to share your progress, you'll find an encouraging network of people who truly understand the ups and downs of a musical journey.

If you're serious about improving your musical skills and want to be part of a positive, inspiring environment, Musical U is the perfect choice!

13 March 2025
Musical U logo

Reply from Musical U

Thank you so much for sharing your experience at Musical U, Wes! We're so happy to hear that you're finding such value in the material, community, and support. The team looks forward to your continuing musical success! 🎉

Rated 5 out of 5 stars

I’ve been excited since I’ve started…

I’ve been excited since I’ve started MusicalU.
The support is fantastic and the amount of learning on the inside is mind-blowing. There’s so many things to learn. I want to spend all day inside the platform.
MusicalU is something special - that’s for sure

11 March 2025
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Reply from Musical U

That's so good to hear, Trudy! Thank you for sharing your experience at Musical U :) Looking forward to continuing to support your musical success! 🎉

Rated 1 out of 5 stars

They don't let you cancel membership…

They don't let you cancel membership unless you send them an email.

11 March 2025
Unprompted review
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Reply from Musical U

Hi Angus, I'm very sorry to hear you were disappointed by our cancellation options!

We all hate when it's hard to cancel a subscription :) And so we do aim to make it as easy as possible to cancel if somebody wishes to end their membership with us.

As well as the dedicated account management section inside the members website, our friendly team can be reached via:
- email
- our website discussion boards
- social media

With that being said, clearly you didn't find this easy to do, and we sincerely apologise for that.

We wish you all the best in your musical journey!

Rated 5 out of 5 stars

A bit of a challenge until you learn…Great Value

A bit of a challenge until you learn the site, but once you do it is well worth the investment in money and time.

27 February 2025
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Reply from Musical U

Thanks so much for sharing this, Doctor Jerry!

We definitely hear you about the need to get familiar with the site. There's a ton in there and navigation isn't always as easy as it could be. Look out for a big upgrade coming on that front very soon!

Rated 4 out of 5 stars

Updated: They need to pay more attention...

Edit to my review below:
Since my post, Musical U has responded (as you can see) and also made contact via email. I appreciate the very prompt response and sincerity in addressing my concerns. I can't ask for more than that. While it doesn't erase the deficiencies, it certainly means a lot and causes me to increase to 4 stars! Thank you Musical U!
----------------------------------------------
Original Review:
They need to pay more attention...
The people at MusicalU are clearly passionate and talented. I recently bought the new book and it is full of information and wisdom about music and musicality. I am enjoying it. I took their SuperLearning class and it was quite good. However, I recently purchased their 'Circle Mastery Experience' class and it has been disappointing. Most notably, there is no support from MusicalU staff when you post a question on the forum associated with the class. MusicalU does not respond to emails to their support address either. I've emailed several times and never heard back. Maybe it's growing pains, I'm not sure, but it is discouraging and makes me pause before investing any more in their resources.

29 January 2025
Musical U logo

Reply from Musical U

Hi Rob,

So sorry to hear of this bad experience!

We do have team members assigned to check every discussion board every day, to make sure questions are answered promptly, but I can see that you're absolutely right, this has somehow been overlooked for The Circle Mastery Experience. We're going to look into what went wrong here. The last thing we want is for members to feel neglected or unsupported! And hopefully you can see from the rest of the site that our team is generally very available for this.

Obviously this is made worse by your emails to support not receiving a reply. We do reply to all support emails within 48 hours, generally within 24, so I wonder if there is an email deliverability issue at play. I will ask our team to reach out to you on the email provided here.

Rated 5 out of 5 stars

Synchronicity

Synchronicity, taking a leap of faith. Led me to discover this wonderful interactive university. It’s fun, encouraging full of great people vibes as expanded my knowledge to higher degree warm, welcoming, and very engaging it rocks the house.

19 January 2025
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Reply from Musical U

That's fantastic to hear, David! Thank you for posting your review, and we're looking forward to supporting you towards great things in your musical journey!

Rated 2 out of 5 stars

Your “process” is very confusing

Your “process” is very confusing. Pick a path…. Then an email that you strongly suggest another path. WTF? How about a simple road map?

17 January 2025
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Reply from Musical U

Hi DL,

So sorry to hear you had a confusing initial experience at Musical U! Taking a look at your account, it seems that you may have received an outdated onboarding email sequence - which, you're right, doesn't line up with the onsite experience and what we'd now recommend. Our team is looking into why this glitch occurred and we apologise for the confusion and any frustration caused.

Our team is always on hand to help with questions or guidance, so please do feel free to reach out if anything like this comes up in future. We want to make sure things are clear and easy to use for you!

Rated 1 out of 5 stars

I signed up and paid for the 30…

I signed up and paid for the 30 superlearning practice program. Firstly I had to sit 20 mins of nonsense about the benefits of the program. This was a waste of my time as I already knew the benefits. I hit the button to claim the promotion and pay. The button did not work I kept getting errors. Then the system would not allow me to set up an account. I was informed that I receive an email to access the program the email never came.I don't trust them and I think I have done my money

5 January 2025
Unprompted review
Musical U logo

Reply from Musical U

Hi Peter, I'm so sorry to hear about this poor experience! It sounds like things really went wrong in your case, and we apologise sincerely for that.

Our team respond to any support enquiries within 24 hours, so if you haven't already please do reach out to support@musical-u.com and we'll be happy to either make sure you get access to the materials, or receive a full refund, whichever you prefer.

Rated 2 out of 5 stars

ordered the book almost a month ago and…

ordered the book almost a month ago and nothing. very disappointed. giving it a bit extra time due to holidays but crickets still😟

company got back to me with concern and i believe there may still be hope. i will update if/ when a solution is actually realized. standby

8 December 2024
Unprompted review
Musical U logo

Reply from Musical U

We're so sorry to hear that, James! We did have delays over the holidays, as well as a small number of packages go missing in transit, but an order from a month ago should certainly have arrived by now. I'm requesting more information via TrustPilot so that we can look into this for you right away!

Rated 5 out of 5 stars

Foundations I Course

"Foundations I of a Musical Mind" is my first course at Musical U and I love the content. I learned a lot in those 6 weeks and will continue practicing the new concepts before moving on to other courses that I am interested in. There is a Foundations II Course that builds on the first one.

I am excited to have found Musical U, because it offers courses that I have not seen anywhere else.

29 December 2024
Musical U logo

Reply from Musical U

Thanks for sharing your experience, Amanda! We're so happy to hear of your success with the Foundations course! 🎶

Rated 5 out of 5 stars

Breaking concepts into simplest components

They have a way of breaking concepts down into the simplest components, making it easier to learn. It was so easy to understand and absorb the Sofla technique.

29 December 2024
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Reply from Musical U

Thank you, Marquita, it's great to hear we've been able to help you get going with solfa! 🎉

Rated 5 out of 5 stars

Free your creative voice

This class has been excellent so far. Really enjoying it. Very freeing.

22 December 2024
Musical U logo

Reply from Musical U

Terrific! Thanks for posting your review. Wishing you continued creativity and success in your singing!

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