MSG Bike Gear Reviews 

2,508
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and genuinely helpful, offering advice without pressure. Many people appreciate the excellent service, which includes fast delivery and clear communication throughout the ordering process. Reviewers frequently highlight the high quality of products, from gear to helmets, noting their comfort and good fit. The company also offers an extensive selection of items, making it easy for customers to find exactly what they need. This positive experience often leads to repeat purchases and strong recommendations from satisfied customers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as amazing, good... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its efficiency and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast delivery times and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of goods and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are rockstars, helped me sort out a complete set of biking gear and helped fit a phone holder and rear bag for me. Extensive selection of bike apparel, equipment, helmets, alarms, cov... See more

Company replied

Rated 5 out of 5 stars

Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and am please with mask. Would definitely com back. I'm adding a little more detail about why I bought the City mask in response to your reply. I have a lung condition and needed a ma... See more

Company replied

Rated 5 out of 5 stars

Last week was my first time visiting MSG, it certainly won’t be my last! Josh in the store was super helpful. Since then I have been in contact with Keely and Kelly in the office about ordering mor... See more

Company replied


Company details

  1. Motorcycle Equipment and Accessories Store
  2. Bike Accessories Store
  3. Motorcycle Dealer
  4. Motorcycle Shop
  5. Protective Clothing Supplier

About MSG Bike Gear

Written by the company

MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.

The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.

In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.

Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(2,508)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

RST leather trousers

I bought a pair of RST trousers from MSG, the price was good. Ordered last Friday and they arrived today, Wednesday. They arrived securely packaged. They fit perfectly and look great with the jacket I have. This is the first time I've used MSG Bike Gear and I'm sure I'll use them again. Thank you.

13 February 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Welcome to the MSG family! We’re really happy to hear the RST leathers fit perfectly and that the delivery time hit the mark for you. It sounds like you’ve got a great setup with your jacket now. Enjoy the new trousers and we'll see you again soon!

Rated 5 out of 5 stars

Fast delivery

Fast delivery.
Unfortunately had to return the helmet but the process was straight forward enough.

4 February 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

No worries at all! We know that sometimes a helmet just doesn't fit quite right, so we try to make the return process as painless as possible.

We're glad the delivery was fast and that you found the return straightforward. Hopefully, we can help you find the perfect flip-front next time!

Rated 5 out of 5 stars

First timer for MSG

First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the north east seems to be getting less and less dealers. Worth a try at a great price. Thank you and loved the guard of honour from the ducks!!

12 February 2026
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Reply from MSG Bike Gear

Thanks for the brilliant review! It’s great to hear a first-timer had such a good experience with us. We’re stoked you found the waterproof jeans and helmet you needed. Our MSG ducks are definitely the real bosses around here—glad they gave you a proper welcome! See you again soon.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, who actually know how to fit a woman for bike gear, great selection. So helpful and friendly, would highly recommend.

7 February 2026
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Reply from MSG Bike Gear

That is so wonderful to hear! We know that finding the right fit for ladies' bike gear can sometimes be a bit of a mission, so we’re thrilled our team could help you get sorted with your new leggings and jacket.

Being friendly and helpful is just how we like to do things here, and we’re so glad you felt at home in the shop. Thank you for the high recommendation—it means the world to us!

Safe riding in your new gear!

Rated 5 out of 5 stars

Fast delivery brilliant seller

Fast delivery brilliant seller

10 February 2026
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Reply from MSG Bike Gear

Simple and sweet! Glad we could get your helmet and goggles delivered fast so you can get out riding. Thanks for the great review!

Rated 5 out of 5 stars

Kept me updated every step of the…

Kept me updated every step of the way...fast delivery

9 February 2026
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Reply from MSG Bike Gear

Awesome! We hate being left in the dark when we order gear, so we’re glad you appreciated the updates and fast delivery. Glad we could help!

Rated 5 out of 5 stars

Website easy to use and really fast…

Website easy to use and really fast delivery thank you so much 😊👍

6 February 2026
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Reply from MSG Bike Gear

That is awesome to hear! We’re so glad you found the website easy to navigate and that your new flip-front helmet arrived so quickly.

Thanks for the "😊👍"—we really appreciate the support! Enjoy the new lid.

Rated 5 out of 5 stars

Great service and delivery by a…

Great service and delivery by a reputable company, namely Royal Mail.

3 February 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

We’re happy to hear everything went smoothly from our door to yours. It’s great to know you value the Royal Mail delivery as much as we do. Enjoy the versatility of that new flip-front!

Rated 5 out of 5 stars

Great customer service with a good…

Great customer service with a good range of quality products set in a picturesque environment.

I was so glad I visited MSG bike gear, I purchased a pair of jeans and a hoodie and both are real quality, I was helped and advised along the way.

Going forward MSG bike gear will be my first port of call.

31 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Thank you so much for the fantastic review! We’re thrilled that we’ll be your first port of call from now on.

It was a pleasure helping you find the right armoured hoodie and jeans—we're glad the advice helped and that you're happy with the quality. We’re pretty lucky to be in such a picturesque spot, and it makes it even better when we get to chat with customers like you!

See you next time you're out our way!

Rated 5 out of 5 stars

Amazing customer care and 5 stars for…

Amazing customer care and 5 stars for knowledge of their products
Will 100% going back

31 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Wow, 5 stars! Thank you! We’re glad we could share some of that product knowledge to help you find the right textile jacket. We look forward to seeing you when you're back for more gear!

Rated 5 out of 5 stars

Simply the best by far. 10/10

This was my first time buying from MSG Bike Gear and I’m “blown away”.
Bought another biker shirt and to be honest, I picked MSG because very good price and was expecting “problems” but what I got was far from. Best price, express delivery, product perfect.
I shall definitely try MSG first in future 10/10 for sure.

30 January 2026
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Reply from MSG Bike Gear

"Simply the best" – we’ll take that! Thank you so much for the 10/10 review.

We know it can be a bit nerve-wracking trying a new shop for the first time, especially when the price looks too good to be true! We’re stoked we could "blow you away" with the best price and express delivery on your new Kevlar riding shirt.

It’s great to hear we’ve earned that top spot on your list for future gear. Welcome to the MSG family!

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, excellent product!

28 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Perfect! We know you want to get out on the road quickly, so we're glad the delivery was speedy. Enjoy the new lid!

Rated 5 out of 5 stars

Very friendly people & listened to my…

Very friendly people & listened to my requirements. Did not try to sell me the most expensive kit.

27 January 2026
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Reply from MSG Bike Gear

Awesome! We pride ourselves on being friendly and honest, so it’s great to know you felt heard and weren't pressured into a big spend. Hope you enjoy your new gear!

Rated 5 out of 5 stars

Great helmet

Great helmet, super quick delivery, well packaged and very inexpensive!

24 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

We’re so glad you’re happy with your new open-face helmet. It’s great to hear that it arrived super quick, well-protected, and at a price that didn't break the bank!

Thanks for the awesome feedback!

Rated 5 out of 5 stars

I bought a few things like helmets

I bought a few things like helmets, gloves, pants and boots. They are always helpful and patient with their clients. The prices are low but the price-quality balances are great.
I strongly recommend for anyone.

24 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Wow, thanks for the amazing feedback! We love hearing that you're happy with your new boots and the rest of your kit. We always aim to be patient and helpful, and we're glad the quality hit the mark for you. See you next time!

Rated 5 out of 5 stars

Great personal service

Great personal service

24 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

We love taking the time to make sure our customers get exactly what they need. Enjoy the new lid!

Rated 5 out of 5 stars

Great quick stock & logistics

Great quick stock & logistics. Item OEM & fitted well

14 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Perfect! We know how important it is to get genuine OEM parts that actually fit right. Happy to hear our quick logistics got them to you fast. Thanks for the review!

Rated 5 out of 5 stars

Ordered on the website.It arrived on…

Ordered on the website.It arrived on time. Packed well.l am happy with it.would order from this company again.

22 January 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

That’s exactly what we love to hear! We’re so glad your flip-front helmet arrived safely and on time. Knowing you're happy with the order and would shop with us again is the best compliment we could get.

Thanks for the support, and enjoy the new lid!

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