The order was due on April 14th but was not delivered to the right address. This caused very unwelcome anxiety. Through local effort the consignment was eventually located. This was reported back to... See more
Company replied
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See what reviewers are saying
Our experience was great because we trusted Robin James with our wine choices which were to be paired with cheeses chosen by Author/Cheesemonger Ned Palmer and bought from Guntons. We gave Wheeler's... See more
Company replied
Their wines are always of a superb quality and a good price, They have taught me a lot about different grapes and u have rediscovered a taste for French wines. If you want to enjoy your wines witho... See more
Company replied
I would definitely order from Mr Wheeler wine again. Brilliant customer service they were so helpful regarding delivery dates as I was purchasing a gift for my uncle's birthday. The wine was delive... See more
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Company details
Information provided by various external sources
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Contact info
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, United Kingdom
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4.6
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Great wine delivered with a smile.
15 July 2024
Once again went above and beyond.
Once again went above and beyond.
Customer service is exceptional. Pleasures to deal with.
15 July 2024
Dreadful 'experience'
The wine is just fine, reasonably priced and as good as any decent internet-based wine merchant.
But actually getting to drink it is another matter entirely.
I was advised by their carriers - APC - that the wine would be delivered on 17 July between 6 and 8 pm.
Despite being home all day, it was not. No contact or explanation.
I was then advised it would be delivered on 18th July, between 2 and 4pm. It was not.
I sent APC a polite email asking for an explanation. No acknowledgement or reply.
I was then advised it would be delivered on 19th July, between 1.45 and 3.45pm. It was not.
This farcical process continued on not one but TWO more occasions - a total of five failed deliveries where I had made arrangements to take delivery. Sixth attempt, the case finally arrived.
Going to the website for a 'real-time' tracking update, it told me that it is not available. On one rare occasion, when the system actually worked it showed the consignment a few miles away. It was still showing this two days later!
In summary, the wine is fine - assuming you ever get it.
Expecting a firm delivery date for a special occasion? Forget it.
I'm now buying elsewhere.
24 July 2024
Unprompted review
Reply from Mr.Wheeler Wine
Dear Mr Spira, thank you for taking the time to highlight this delivery issue to us. Firstly, I am very sorry for the delay and communications issues that you have experienced with APC in regards to your last delivery. I have been in touch with APC to highlight your experience and impress upon them the importance and need to improve their communication. I am glad to hear that you are enjoying the wines themselves though and can see that we have delivered to you quickly in the past and we would very much appreciate the opportunity to do so again. Should you be kind enough to consider reordering next time you are looking to stock up I would gladly personally oversee your order to ensure that the delivery service is exactly as you should expect. Kind regards Robin
Regional Spanish wines selection.
No fuss ordering, quick delivery, and an interesting selection of Spanish wines that the recipient was really pleased with.
10 July 2024
Brilliant wine as always
Brilliant wine as always, fab advice, prompt delivery and genuine enjoyment
4 July 2024
Mr Wheeler Wine are excellent
Mr Wheeler Wine are excellent in all areas. Ordering and delivery is faultless and the wine is never disappointing.
4 July 2024
knowledgeable and helpful
A superbly knowledgeable and helpful wine merchant. Recommended.
4 July 2024
Simple ordering and excellent prices.
2 July 2024
Emails on offers always welcome
Emails on offers always welcome
The service has always been very good at the shop; friendly, courteous and helpful on choosing wines.
2 July 2024
Well worth it
Well worth it, I brought Nyetimber English sparkling Wine and it was cheaper than buying from the vineyard itself,
26 June 2024
Great quality wine that won't break the bank.
Fabulous company delivering great wine. There are always reasonably priced wines that punch well above their price point.
28 June 2024
Slick and prompt service including…
Slick and prompt service including delivery. A Nice wine to boot
26 June 2024
Delayed delivery
Delayed delivery. Moulin a Vent past its best. i have not yet sampled the rest of the case so cannot comment.
The case of Beaujolais seemed to have relabelled bottles or even rebottled Beaujolais; all a bit odd!
A disappointment.
20 June 2024
Overall a great experience except for…
Overall a great experience except for the comms which could have been a little better.
24 June 2024
Reply from Mr.Wheeler Wine
Dear Mr Ferrick, thank you for your order and your kind feedback. I can see that part of your delivery was damaged on route to your recipient and therefore there was a small delay in getting the full order to its intended address. We would like to thank you for your kind patience while we resolved this for you. We very much hope the wine was enjoyed. Kind regards Robin
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