The order was due on April 14th but was not delivered to the right address. This caused very unwelcome anxiety. Through local effort the consignment was eventually located. This was reported back to... See more
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Our experience was great because we trusted Robin James with our wine choices which were to be paired with cheeses chosen by Author/Cheesemonger Ned Palmer and bought from Guntons. We gave Wheeler's... See more
Company replied
Their wines are always of a superb quality and a good price, They have taught me a lot about different grapes and u have rediscovered a taste for French wines. If you want to enjoy your wines witho... See more
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I would definitely order from Mr Wheeler wine again. Brilliant customer service they were so helpful regarding delivery dates as I was purchasing a gift for my uncle's birthday. The wine was delive... See more
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Company details
Information provided by various external sources
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Contact info
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, United Kingdom
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4.6
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great wine, reliable delivery
The wine was excellent and as described (insofar as a surprise selection can be as described). The delivery was on time and the driver friendly. Much to be recommended.
18 December 2024
Reply from Mr.Wheeler Wine
Wonderful, delighted your first purchase went well. Look forward to hopefully sending you some more very soon. Robin
I was disappointed by the selection and…
I was disappointed by the selection and value in my mystery case.
18 December 2024
Reply from Mr.Wheeler Wine
Hello Mr Henderson, I'm very sorry to hear that you were not happy with your case. All of our mystery cases are put together with lots of thought to ensure there is a wide selection of wines and above all they offer a substantial discount on the price that would of been paid if purchased online. Of course the nature of the mystery case means that sometimes the selection may not suit everyone's taste. I would love the opportunity to put together a mixed case that would be more suitable for you in the future and would be delighted to discuss this with you, should you be open to. Kind regards Robin
Excellent wines and service.
The wines are good and the service is unfailingly efficient and friendly. And I always get to talk to a (real!) person without any delay.
17 December 2024
Reply from Mr.Wheeler Wine
We're delighted to always speak to our customers so especially pleased to hear your comments. best wishes Robin
Nice wine but a bit too expensive
On the plus side, the wine was delivered on time and the bottles were not damaged.
On the minus side, the box in which the wine came was water-damaged and a corner was missing. To give him his due, the delivery driver brought the damage to our attention and stayed while we checked that the bottles were not damaged.
After finding the same wine selling for £22 per bottle at Tesco, I found the price a bit high.
16 December 2024
Reply from Mr.Wheeler Wine
Hello Mr Kelly, I'm sorry to hear that your box arrived damaged and we very much appreciate you kindly accepting the intact bottles within the damp packaging. In regards to the wine itself I very much hope you are enjoying it, I believe our declassified Margaux, produced by one of the very, very top Chateau of the commune, is actually exclusive to us, so although other bottles of "non Chateau listed" Margaux are potentially available they are likely to have been sourced from a different producer. Thank you again for your feedback - Robin
Christmas Nyetimber
Good price for some Christmas Nyetimber. Delivery a few days late and had to chase but I’m guessing not their fault. Arrived very well packaged
Would certainly use them again
16 December 2024
Reply from Mr.Wheeler Wine
Hello Mr Wheeler, Thank you for your order. I'm sorry to hear there was a delay to your delivery but delighted that you were still happy with your order. Best wishes Robin
Great selection and well priced
Great selection and well priced. Delivery was in time and fast.
16 December 2024
Beautiful as always wonderfully…
Beautiful as always wonderfully packaged will order again
13 December 2024
Very good
Very good - wine arrived with APC and we put it away in the cellar . We haven’t drunk any of the Vina Reale riserva 2016 but l am sure it will be good!
13 December 2024
prompt service
13 December 2024
Reply from Mr.Wheeler Wine
Excellent news, thanks for letting us know. Robin
I bought some Margaux
I bought some Margaux. It arrived very promptly. I haven’t had the chance to taste yet, several others who I gave a bottle for Xmas have all been very complimentary. I’m looking forward to my opportunity!
13 December 2024
Reply from Mr.Wheeler Wine
Thank you that's lovely to hear you've been able to spread the world with this lovely wine. Thanks
Robin
Great wine at a good price
Bought 6 bottles of Nyetimber sparkling wine for Xmas. Got at a very good price, delivered on time, great service
12 December 2024
Reply from Mr.Wheeler Wine
Thank you, Robin
Efficient & courteous handling of the…
Efficient & courteous handling of the Christmas wine orders - thank you
10 December 2024
Reply from Mr.Wheeler Wine
Thanks you James, Glad we could help
The bestAlyays good recommendation’s and always…
Alyays good recommendation’s and always delived on time…
9 December 2024
Reply from Mr.Wheeler Wine
Delighted to hear, thank you for your support. Robin
The simple way my enquiry was dealt…
The simple way my enquiry was dealt with , super efficiency and helpful assistance. Thank you.
2 December 2024
Reply from Mr.Wheeler Wine
Dear Mr Spinlove, thank you for your kind review. Delighted we were able to help. Kind regards.
Robin
Great wine selection.
There is always a good variety of wines to select from and always excellent advice, should I require it, from Luke.
I have never been disappointed with wines that I have selected.
6 December 2024
Reply from Mr.Wheeler Wine
Hello Chris, Thank you for your custom and support over many years, it is greatly appreciated. Best wishes Robin
Reply from Mr.Wheeler Wine
Thank you, hope you enjoy your wines. Best wishes Robin
Great selection and safe delivery
5 December 2024
Stoney croft rosé Brut
Lovely sparkling wine for Christmas morning.delivered fast and efficient pleasant delivery driver5*****
2 December 2024
Reply from Mr.Wheeler Wine
That is wonderful news, the Stoney Croft from Higham Vineyards is produced just a few minutes down the road from our cellars and we are delighted that so many people are already enjoying it. Wishing you a very happy new year, kind regards Robin
Well chosen wines at fair prices
Well chosen wines at fair prices. Good service. Helpful staff.
29 November 2024
Reply from Mr.Wheeler Wine
Thank you Mr Coleman, it is always a pleasure to assist you. Best wishes Robin
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