Mrplay Casino Reviews 493

I will keep this quick as I've already Wasted hours on DEAD SPINS @ Mr Scam. The Bonus offer is a Massive SCAM, They offer a New Customer 100 free spins, 20 per day over 5 days. Then they tell me I have to make another 2 separate deposits just to free up the spins LMAO that wasn't mentioned on the welcome screen. Anyway that is the least of the Problems, you will get a scripted win at the very start and after that Nothing but Dead Spins and Bonus payouts of 2X lol. Also the website keeps rebooting and crashing, also the speed of the Reels on some of the slots look well suspect compared to every other online casino I have tried. Then when I asked for help in relation to where my free spins were, they blocked my account 😂. Criminal Scam Site that I wish I never uploaded my personal documents too. And they also charge you to make a deposit OMG 😮
I am actually going to ring my Bank and block my Card as I honestly think it's a Criminal Identity Cloning site rather than a Casino 🤔

Mr Play gives off some serious "One man in his shed" vibes. Everything about the site is slow, slow, slow, it can take a few minutes before a bet is actually processed, a massive no-no in the world of live betting, it should not take more than 10 seconds.

Further still it can take an age to have a winning bet settled, at the time of writing it has been almost 24 hours since my winning bet should have been returned, but they waste no time in settling losing bets.

The customer support is basically non-existant and equally as slow, it took 30 minutes for somebody in their "Live Chat" to get back to me, and they were not very helpful at all.

Another annoying aspect is the fact that they give you a bonus with 35x wagering requirements, whether you ask for it or not, that seems to be designed to make any effort on your part to make a withdrawal an almost impossible feat.

In short, this is a really unprofessional setup, which is quite shocking when it was recommended by The Telegraph newspaper. Avoid.

I joined because got an email with a 100% match bonus on first deposit so I made deposit no bonus.i went on chat day after and was told the management decided to block all bonus offers but happy to take my deposit. No explanation why and no email so I closed my account down. I know they don't have to offer bonuses but the email offered it me so please be careful if some manager decided to block you from getting a bonus they will take your deposit but no bonus will come and they will not tell you why

Absolute scam , don’t go near this site criminal

please dont lose your money on this site!
this is the worst site!
you will lose your money instant!

Awful website with terrible customer service. They don’t give you your bonus and take a fee each deposit, avoid and don’t get sucked in with the free bonus!

Playing rise to Olympis when on free games internal error came up had 100$ of real money in account .it now been 3 days since I have not had it resolved said it could take up to 20 days to fix .yet I not allowed to use my own 100 to play .any other site would have this resolved in 30min very disgusting of site and poor communication

Not ENOUGH these sites enjoy your loses, no thats not enough. THIS particular one enjoys a nibble at your money BEFORE you even bet!!! Make a deposit and youll see that not ONLY has your balace been taken (thats fine) but ALSO a fee for depositing!! WAFRO!!! Last time Ill be depositing here. GREEDY BASTRDS

Very glitchy site, kicks you out games a lot. Customer service never done anything about it. No offer of compensation or even a sorry. Withdrawal times says instant...its not. And taking money from you to deposit and withdrawing is shocking. No wee free spins or any offers for loyal customers. You need to up your game

Hello, so someone spent over £600 from my account, without my permission on this site. I’ve contacted them to report unauthorised transactions. Their response was to close the account (which is fine, I didn’t open the account anyway) and that they would get back to me about the transactions. They never have. Whatever this site is, it’s a scam! DO NOT GET INVOLVED WITH THEM

In my opinion, this casino is not bad as here you will find popular games, reliable providers and good bonuses. But here we can also see a lot of negative feedback from players and of course, the casino representatives should pay attention to these problems and help users to solve them as soon as possible. That’s why I give it a rating of 3.

A Scam! Avoid.

They promise a nice free bet as a welcome bonus, but they refuse to award the free bet, and insist you must take a worthless casino bonus instead. Needless to say this "bonus" comes with massive wagering requirements which make it almost impossible to win.
I'm addition they charge for deposits and withdrawals.
Avoid.

The website is shocking glitches all the time impossible to place a bet the casino slots freeze constantly I was on a feature bonus free spins potentially a big win and it froze over a week now I’ve been waiting funny thing is over 6000 ppl are currently playing the same game because I can see the leaderboard which started the same day the customer service is terrible all they say is between 15-21 days nothing we can do sorry

Was slightly concerned reading a lot of these reviews but I deposited and took a 100% sign up bonus. Managed to wager it and come out winning. Uploaded my documents beforehand which everyone should do before playing and received my winnings with no issue 48 hours later.

Play N Go games brilliant rtp and lots of bonuses their Pragmatic's are but sketchy.

Great casino will carry on using

If I could rate it zero I would the only reason I am writing this is so no one else gets scammed out of there money, the site is a disgrace and there terms and conditions and clearly built to make it impossible to withdraw your money.

They have taken 5,911 euros and said it is dormant as I didn’t meet the wager requirements, as they automatically give you bonuses as soon as your register which means you then need to win 35 times that amount to withdraw your cash which I did but still they refused to give me my money.

I placed a horse race bet on the 22nd of January 2022 of which I won total amount 5,47.06 euros , I tried to withdraw the money and they declined and told me I didn’t meet the wager requirements, after speaking to them via chat as they don’t reply to emails and don’t have a call center they confirmed, to no surprise, I needed to play the live casino and wager a further 7,000 euros and after this I can withdraw any winnings because when you make a deposit they give you free casino bets ( I didn’t subscribe or ask for these free bets but agreed to make the wager), I then placed 7,000 euro on roulette, after this I tried to again make a withdrawal and it was declined and again stated I needed to wager 7000 euros, after speaking to the chat again they told me I had to wager the 7000 on one of there in house games, I agreed and wagered 7,000 euro on starburst (One of the recommended games) I wagered 7000 on it, By placing 70 one hundred euro spins on the 22nd of January, I also placed a horse racing bet which won and the next day I then requested to withdraw 7000 euro of which was pending for 2 days, they then emailed me and told me I needed to verify my account and asked me to send pictures of my debit card I used, proof of address and passport which I submitted, the following day I was told I needed to use a Muchbetter account to withdraw my cash so I canceled the pending wire transfer and requested the 7000 euro be sent by MuchBetter, only for them to email and say

“We would like to inform you that your current pending cashout has been declined.

As stated in our bonus policy: Bets placed on certain games will not count towards your wagering requirements. If the play bonus is wagered on any games that do not contribute to wagering, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal

Based on our terms, please note that the non-valid winnings has been voided and the original deposit have been placed back in your account”

I contacted there chat and explained all wager requirements were met, that I had wagered the 7,000 euros as they requested on Starburst to withdraw any winnings afterwards of which they confirmed would be possible, but of the 7000 euro they had made 5,911 of my winnings dormant and now my balance was 1100 of my original deposit and 5,911 euros removed from the balance.

I attached all screen shots which clearly stated if I play starburst and Wager 7000 I can then withdraw any winnings afterwards of which I done, but I was told on the chat numerous times I didn’t play the correct games, of which I sent the screen capture of them clearly confirming if I wagered 7000 euros on any of there in-house games including star burst I could then make a withdrawal, but I was again told I didn’t play the correct games, after some back and fourth and sending them screen shots of the chat along with proof I played starburst they said they would send it to another department and get back to me of which I’ve heard nothing, I have screen shots of the horse races I won, the chat of them confirming the wager requirements and games that I need to play, screen shots of the game I played (That they recommended) and clear proof I wagered the 7,000 euro.

A few days later they then sent me this

‘’Bets placed on Sport will not count towards your wagering requirement for your casino bonus. If player place bets on sport before the wagering requirements for the casino bonus have been met, we reserve the right to withhold any amount in excess of a player's original deposit from a player's withdrawal.

We can see that you placed bets on Sport while having a bonus balance, which is a breach of the above terms.

Whilst we sympathize with your situation, we are standing by our decition to decline your withdrawal, due to the above.

The winnings you made, were made on Sports bets while having Casino bonus, which is against our terms and conditions’’

So basically they added a 200 euro bonus which can only be used in the casino and because I lost the 200, I wasn’t entitled to my winnings on the horse race that I won, a complete and utter scam of a bookies, even with the winnings from the horse race I still wagered 7000 on there in house games but they refuse to pay, the site is built so punters will lose and it should be illegal it is a total scam

Avoid at all costs

Worst betting site around. Asked for exhausting amount of ID to withdraw my money and still wasn’t good enough. They even asked for a “selfie” holding up my card. Absolutely ridiculous, do not use!

Worse betting site I’ve ever been on.

Slow slow slow SLOW.

Signed up and deleted my account within 5
Minutes.

Don’t waste your time.

They have strict policies (like almost all casinos) but the customer support is very gentle and fast to solve any problems, After some days with problems I finally made my withdrawal. Congratulations for customer support team!

I would rate zero if I could. After losing a few grand on this site I realised that anytime I was i won anything I couldn't withdraw as I had wagering requirements.
Even if you don't opt in they automatically opt you in as that's what you sign up for. The wagering is unrealistic and you will never get through it without going bust and so you deposit again and get the same wagering requirements EVERY TIME.
It's a complete scam.
Not to mention the sports betting is awful. Theres no racing and the customer service have stolen the little money I had left in my account that didn't need wagering before they closed my account just for complaining about the wagering requirements.
Just another fraudulent company.