While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Honest review. They do pay out. Takes longer than your mainstream bookies. My only issue is the website and app are terrible. Log you out every few seconds. Doesn’t load, really slow this reaso... See more

Rated 1 out of 5 stars

Terrible website, looks like it was made by an amateur about 20 years ago. Awful jpeg of a poker chip with white edges spins on the screen, giving an incredibly amateurish vibe. Also, you are c... See more

Rated 1 out of 5 stars

Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time,... See more

Rated 1 out of 5 stars

I've had £650 in my account since 24th November my bank keeps declining my money but when it bounces back to mr ripoff it doesn't even show so I can add another card I've been on this site for 2 yea... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

mr.play is the ideal online casino to have a fun time playing casino games such as slots, roulette and blackjack while enjoying huge bonuses and more.


Contact info

1.8

Poor

TrustScore 2 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

well seems im in the minority

well seems im in the minority! Ive never had any problems and withdrawals are fast! Found Mr Play when I was abroad, as most UK games cant be played abroad, so gave it a try and found it to be fair! Yes it does charge small amount to deposit and withdraw but it didnt put me off! Though take note MR Play, if you gave replies to players who leave reviews, there would be a lot more trust in your site!

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Really really bad site

Really really bad site , do not play . First deposit ya get a bonus and second deposit and third deposit. I play lightning roulette not the live one . I won lightnings throughout my initial 3 deposits but with the wagering on bonus I had to keep playing to try to convert my bonus into cash , from 300 pounds picking 6 numbers only had a hit 3 times and none where lightnings so my funds dwindled to zero. Since after my first 3 bonus deposits I tried with real cash , can't hit a light or a number , played 19 and 15 only 40p on both , 120 spins later no sign of 19 or 15 , and if I pick 6 numbers I won't get a hit , that was my last deposit . The site isn't fun there's no excitement . It's just all take take take. I tried this site but I'm afraid I would stick to the ones you already know are decent .STAY AWAY FROM MRCASINO

21 August 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers, I’m 100% sure I placed a bet on Tigres they won and then I checked my bets in the morning and ‘apparently’ I bet on San Jose (the team they played), I’ve never been more confident that I DIDN'T bet on them as I double checked before, I’m a TIGRES FAN! And I found the bet through a website which shows you best odds hence why used MrPlay for the first and last time (also £5 deposit fee)

31 July 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Withdrawal and deposit fees, how archaic. Terrible basically unusably laggy website with a rubbish interface. Welcome offer is an absolute scam. Excuses from customer service as to why I’m not able to use my bonus funds that qualifying bet needs to be settled. Qualifying bet settled and funds still aren’t usable. Do not use this terrible website

30 July 2023
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience

Yes they do charge for deposits and withdrawals and yes your first withdrawal does take a bit longer as they want to check your documents however I joined around 2 weeks ago I withdrew about £200 took maybe 4 days. 2 days ago I won a whopping £9500 and it’s just been paid into my account. Customer services are helpful too

28 July 2023
Unprompted review
Rated 1 out of 5 stars

Any company that owns multiple casino…

Any company that owns multiple casino are always shady in everything they do this one genesis and white hit gaming are all the same shady ass casinos stay away go places like bet365 talksportbet sky William hill rizk you will have a better chance bet365 has the best RTP for UK same for Mr q both do instant withdrawals not 2 days

12 July 2023
Unprompted review
Rated 1 out of 5 stars

A Clear Scam

I opened my account and made my first deposit for the free bet promise, but the free bet never worked. I contacted their adviser a month ago on how to activate it and it was never activated, it used to say I have a free bet but when trying to apply it it never worked, when contacting them again today they said it was never claimed and they can't re-add it..

This place is a clear scam and if it happens on a a simple thing like a free bet welcome bonus God knows what will happen on bigger wagers.

17 June 2023
Unprompted review
Rated 4 out of 5 stars

Played £50 and withdraw £100 that’s…

Played £50 and withdraw £100 that’s enough for me. Just took time to payout, but I got it… I use another site with the same set up with deposits and withdrawals and I mean exactly the same, but both ownd by a different company.. the other company pays out is less then 15 mins this payout from mr play took 8 hours.. just worry if I win big I won’t get paid after seeing the reviews.

15 June 2023
Unprompted review
Rated 1 out of 5 stars

opened acc a couple of days ago with…

opened acc a couple of days ago with 140 quid today managed to get that upto 1050 quid considering alot of bookmakers keep shutting my accounts down for betting beyond my meansi think this should defo go the other way i tried toclose my account and they told me i had to use my bonses on the casino up i still wanted to stop and run with my money i eventually went on the casino site i have no idea about casinos and even less about this type of irresponsible bookies having lost some of the money now down to 690 so again ive tried getting my money only 4 them to say i still had so many bonuses left and had to use them 1st i hadnt a clue now and was getting upset and anoyed determined not to lose anymore money i asked again 4 them to shut my account down ive since had onemore 100pound bet on the basketball in the early hours of tomorrow morning please can anyone help as to what to do next ive asked what will b my last time about taking my cashout they keep on about what i could lose if i dont theuse the bonuses apparently there 2030 something in my casino account that i have exactly no nothing about please people this is so iresponsible ive lost 500 apparently not knowing a clue about what im doing is there anyone know what can do nexxt irrispective of what happens with the next bet desperate for help on this could have done quite abit with that grand HELP

20 May 2023
Unprompted review
Rated 4 out of 5 stars

Overall fairly good casino , better than some ive come across

Deposited 2 days ago withdrew £160 in total it took 2 days to pay out. Then won another £60 today and that got paid out instantly. I do however feel that it is harder to hit bonuses on this site than others. But so far I am yet to find any issues with depositing and withdrawing funds.

8 May 2023
Unprompted review
Rated 2 out of 5 stars

very bad and fake casino

very bad and fake casino . only few slots managed to bonus and payout was ok, but they use evolution gaming which is just the most rigged cr@p there is on earth. So i would give only 2/5 because they only have this fake evolution and nothing else.

14 April 2023
Unprompted review
Rated 1 out of 5 stars

absoulute rubbish customer service live…

absoulute rubbish customer service live chat made withdrawels on april 5th 2023 now april 11th still waiting saying pending even though all documents told via live chat accepted in proper way saying will be notified via email no email response documents or withdrawels since then to may be over easter break but shocking service compared to sky bet /william hill ladbrokes coral boylesports etc as they process withdrawels asap

5 April 2023
Unprompted review
Rated 4 out of 5 stars

An Okay Experience

Decided to break this down into pro's and con's as I had mixed dealings, this is to help anyone in future deciding whether to sign up or not!
Pros:
Good customer service, respond with a couple of mins via web chat, and everyone I chatted to was brilliant.
Good sport betting options (note: I didn't play the casino)
Honoured sign up bonus, I won £60 off a three fold accumulator on the football.
Have paid out within 56 hours.

Cons:
Website is a bit clunky, there are better options out there.
Was slow paying out, however this is as per their t&c's, fair play they paid out within 56 hours of me making the withdrawal request - they do require bank statement / bill payment with address on it but this was approved quickly as far as I could tell - in fairness I made the withdrawal request on Good Friday (UK bank holiday) around 8pm and I had the money enter my account (Chase Bank) Easter Monday morning at 9am.
They charge for deposits and withdrawals whereas other online betting companies do not.

I have had an okay experience with Mr Play, I would use them again when there is a good offer on, to be honest reading all the reviews I was a little unsure whether to trust them and was never expecting to get my winnings from them, but they have delivered - I would probably suggest start with a small deposit and give them a go.

7 April 2023
Unprompted review
Rated 1 out of 5 stars

Seriously appalling, impossible to win

Appalling casino, constant losses NO wins.
Mr Play is a waste of your money, I urge you to read these reviews before you play. Yes gambling is a chance game, sometimes you win, sometimes hog loose. However, it seems Mr Play is a casino where there is a slim chance if any of a win and zero fair play, despite what the casino states. Cannot believe aspire global casinos are still in operation. However, s few of them have closed. I have used many casinos Iberia time, but something is not right when over 350 spins and not a zero win, that does not coincide with RTP. It’s an absolute joke of a casino , there are a lot of other casinos, you can win in with true RTP. Aspire gaming casinos need to be investigated

8 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look