I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
People also looked at
After a miscommunication my order was…
After a miscommunication my order was delivered. Perfect!! Lovely customer service. Will definitely use again. Thanks.
6 March 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear that your order was successfully delivered and that you had a positive experience with our customer service team. Your satisfaction is our top priority, and we're delighted that we could resolve the miscommunication promptly and to your satisfaction.
Thank you for taking the time to leave us a review. We truly appreciate your support and we can't wait to welcome you back as a valued customer soon!
Kind regards,
MBE Team
Quick delivery & professional!!
Product came extremely quickly, very happy with condition too. The packaging looked professional and I even got a hand written note inside which I thought was a very nice touch. Great service will definitely buy from here again
22 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received your product quickly and in great condition. Our team takes pride in providing professional packaging and adding personal touches like handwritten notes to make your experience extra special.
Kind regards,
MBE
Ugg Tazz Slippers
The Ugg slippers were exactly what my wife wanted, and they were delivered in time for her birthday. I will definitely be buying from Mr Browns again.
Thanks guys 👍🏻👍🏻
18 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for taking the time to leave us a review! We are so happy that your wife loved the Uggs and we hope she had the happiest birthday!
Thanks for choosing to shop with Mr Brown's.
Kind regards,
MBE
Delivery was very quick
Delivery was very quick, shoes in perfect condition, very happy with my purchase!
26 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We appreciate the review, thank you for shopping with us!
Kind regards,
MBE
Ordered Jordan’s 1
Ordered Jordan’s 1, quick delivery, good price, perfect condition, I would use definitely use again 👍
12 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for the positive review!
We are glad to hear you are happy with the service provided. Welcome to the Mr Brown's Exclusive family!
Kind regards,
MBE
Fabulous their really comfortable .
Fabulous their really comfortable .
I’m very pleased
I Definitely recommend
28 January 2024
Reply from Mr Brown's Exclusive
Hello,
We appreciate you taking the time to leave us a review! Thank you for shopping with us!
Kind regards,
MBE
Arrived very quickly personalised…
Arrived very quickly and personalised message was friendly and thoughtfull
16 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for shopping with us! Welcome to the Mr Brown's Family <3
Kind regards,
MBE
Really happy with the service arrived…
Really happy with the service arrived on time mt. Brown personally approached me felt reassured and very professional will use again thanks 😎
9 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for leaving us a great review! We hope you loved your purchase!
Kind regards,
MBE
Would Definitely Recommend!
Ordered some spare laces and experienced a great service with fast delivery and great communication. Would definitely recommend!
7 February 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for taking the time to leave us a review, we appreciate you!
Kind regards,
MBE
Very happy with my purchase
Very happy with my purchase. Was trying for ages to get a pair of Ugg tazz. Mr
Browns came up on a random search, read the reviews and did not hesitate to order . Swift delivery. Will definitely be ordering from here again and will be recommending to friends and family.
23 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for such a lovely review! We hope you love your purchase, enjoy!
Kind regards,
MBE
Absolutely thrilled with my lovely…
Absolutely thrilled with my lovely UGG’s and quick delivery. Overall great first experience with this company. I will definitely be ordering again. Thank you.
25 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your UGGs and that you had a great experience shopping with us.
Thank you for shopping with us!
Kind regards,
MBE
Ugg Tasman order
Order Ugg tasmans which are out of stock everywhere for my wife! Maybe left it a little last minute as it said 5 days delivery minimum. They went extra mile to get them to me in 4 days and the communication was great! Would recommend to anyone!
25 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your kind words! We're delighted to have been able to assist you in finding the perfect Ugg Tasmans for your wife, even with the tight timeline.
Ensuring timely delivery and maintaining clear communication is a top priority for us, so we're thrilled to hear that we could exceed your expectations in these aspects. Your recommendation means a lot to us.
Thank you for shopping with us!
Kind regards,
MBE
This is the best place by far,
This is the best place by far,
Mr browns come through every time I’ve ordered and never let me down. Highly recommend.
23 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We truly appreciate your glowing review! Mr. Brown and the team are dedicated to providing exceptional service with every order, and it's wonderful to hear that we've consistently met your expectations.
Your recommendation means a lot to us, and we're grateful for your continued trust and support.
Thank you for shopping with us!
Kind regards,
MBE
Quiet easy to order and delivery was…
Quiet easy to order and delivery was super quick
15 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you for sharing your experience! We're thrilled to hear that ordering was easy for you and that your delivery arrived promptly. Providing a seamless shopping experience and fast delivery is our priority, and we're glad we could meet your expectations.
We appreciate your support and hope to serve you again soon!
Kind regards,
MBE
Supportive, kept in touch, exchanged Xmas gift with efficiency, good job, thank you!
Great customer service, always willing to help, recommended for sure!
2 January 2024
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear about your positive experience with our customer service! Ensuring your satisfaction and making exchanges as smooth as possible, especially during busy times like the holiday season, is incredibly important to us.
Your kind words and recommendation mean a lot to our team.
Thank you for choosing to shop with us!
Kind regards,
MBE
Never used before and very impressed
Never used before and very impressed. Service was excellent and arrived in 24 hours. No extra charge either!! Item ordered well packed and not stupidly wrapped so very pleased with excess packaging!! All good for the planet!!
Item was 100%. Will definitely use again and thank you. 👍
19 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear about your positive experience with us! Providing excellent service and ensuring quick delivery without extra charges is something we take pride in.
We also appreciate your concern for the environment, and we strive to minimize excess packaging whenever possible. It's fantastic to know that you were pleased with the presentation of your order.
We're delighted that the item met your expectations. Thank you for choosing to shop with us and for your thoughtful feedback!
Kind regards,
MBE
Wouldn’t advise ordering from here
Wouldn’t advise ordering from here. Ordered on the 16th with delivery 1-5days. Been told my order has been shipped but had no email update and also tracked on shop & no proof of a shipped order. Also tried to contact but the guy has now told me hes away. Crap customer service,unprofessional, untrustworthy.
22 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We sincerely apologize for the inconvenience you've experienced. It's disheartening to hear about your negative encounter with our service. This is certainly not the level of customer experience we aim to provide. Your feedback is invaluable to us, and we're committed to addressing and resolving these issues promptly.
Please know that we value your trust and are dedicated to regaining your confidence in our service. If there's anything specific we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out. We appreciate your patience and understanding.
Kind regards,
MBE
Brilliant Service
My new shoes came next day delivery, super quick service and communication was great, 10/10
11 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear that you received your new shoes so quickly and that you were satisfied with our service! Providing fast delivery and clear communication is always our goal, and we're glad to know we hit the mark.
Thank you for the perfect rating and for taking the time to share your positive experience. We appreciate your support and hope you enjoy your new shoes!
Kind regards,
MBE
Highly recommended!
Excellent communication from seller, quick delivery and the best price around!
My husband absolutely LOVES his Jordan Air Max trainers.....I will definitely be buying from you again.
Highly recommended
10 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with us, from our communication to the quick delivery and competitive pricing.
It's fantastic to know that your husband loves his Jordan trainers – we aim to provide products that bring joy and satisfaction to our customers.
We're honored to have earned your recommendation and are grateful for the opportunity to serve you again in the future. Thank you for choosing to shop with us!
Kind regards,
MBE
In love with
We had a delay with order but as soon as we called up it was sorted ASAP with good up dates on delivery and most importantly my daughter loves her trainers even better than she thought
9 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We sincerely apologize for the delay you experienced with your order, but we're glad to hear that we were able to resolve the issue promptly once you reached out to us. Providing timely updates on delivery and ensuring customer satisfaction are our top priorities, and we're delighted to know that your daughter loves her trainers even more than expected!
Your feedback is invaluable to us, and we're grateful for the opportunity to make things right.
Thank you for your understanding and for shopping with us!
Kind regards,
MBE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.