I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
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See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
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Excellent service messaged me…
Brilliant service even messaged me regarding sizing up on the yeezys .
3 July 2024
Reply from Mr Brown's Exclusive
Thank you Sheila
Brilliant service
Brilliant service, Omari went above & beyond to make sure I had my shoes before I went on holiday. Communicated via WhatsApp which made the whole service so much easier, I will definitely purchase from Mr Brown’s Exclusive again. Thank you so much 🫶🏻
30 June 2024
Reply from Mr Brown's Exclusive
Hi Sophie, thank you for the review, we really appreciate it :)
Great service and product just as…
Great service and product just as expected. Thanks!
9 June 2024
Unprompted review
I'm absolutely in love with my new…
I'm absolutely in love with my new trainers and delivery was quick
25 June 2024
Don’t offer refunds
Don’t offer refunds, basically a drop shipping website.
Order took 8/9 days to reach me and replies to questions took 2-3 days
No refunds offered is NOT clearly stated
And you also never offered other sizes in the reply email
I do a lot of online shopping and never experienced somewhere this bad
AVOID THIS TERRIBLE SHOP
Do not use
26 June 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hi Charlie,
Our returns policy is stated clearly on our website. Upon your email you stated that the shoe were too big.
We then replied to you stating that we have a size 8.5uk or 9.5uk available if you wish to exchange.
Alternatively, you can have an online voucher of the order amount which can also be provided and can be used whenever.
Ordered 2 Omega X Swatch watches
Ordered 2 Omega X Swatch watches. I received an email with same tracking number on so I thought for both watches. Only 1 arrived so I was a bit worries contact via email then called and my mind was put at ease very quickly. I have now received both watches and so happy with both. Very professional and great customer service. Will definitely order again.
8 June 2024
Unprompted review
Great experience
Absolutely went out of his way to help - I really wanted the shoes but they weren’t in my size and he found them! Packaging was great, dispatch time was quick and communication was brilliant
30 May 2024
Unprompted review
Don’t buy from any other company
I have tried to buy this watch from all over Europe with no success one click and Mr Brown sent me one thank you for a great service
27 May 2024
The communication was great!
1 May 2024
Ordered a pair of military blue jordan…
Ordered a pair of military blue jordan 4s. Wasn’t sure on size or if they would arrive before i went on holiday. I messaged them on whatsapp with my concerns and they helped me with what size to get and reassured me that the item would arrive before i went on holiday Customer service was amazing from start to finish. Would highly recommend
15 May 2024
Unprompted review
Scammers
I brought some trainers. Received them, opened the box, didn’t like them so closed the box and returned. I paid £16 for tracked special next day delivery by 1. It took them over two weeks to confirm the return, even though they got it the next day.
They are now still charging me via klarna, they have the product, they have not contacted me and have told klarna they refuse the refund so I’m now over £150 out of pocket with no product or communication. They have basically robbed me.
I will go to my bank to claim this money back.
I wouldn’t use this company or recommend it to anybody.
To me they seem to be scammers or non existent with customer service or care. They have robbed me.
EDITED:
I did not open a case on klarna I just reported a return.
When selling online products you have guidelines to follow. These have not been followed. So far I am out of pocket by over £150 and have no product.
If you had been corresponding via email with myself why did that stop? Why did you not contact me to explain the situation? Why did you not respond to klarna sooner?
This item was returned next day tracked by 1pm so I know the argument in regards to the return is false. I have the tracking details and when you got the item back.
Your company is a scam.
21 May 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hi Katie,
Just to re assure you we have not robbed you and every email you have sent us we have replied to accordingly answering any questions you have asked or concerns.
You emailed us on the 10th of April that you would like to send the item back to us. We then replied to you on the 11th of April with the information to send them back to us. On that email stated that you have a 7 day period to get the item back to us
You emailed us on the 17th of April asking a question in regards to online voucher. We then responded on the 18th of April answering your question.
After that we did not hear from you since or receive the return until after the return period.
When the shoe eventually arrived with us we had seen that you had opened up a Klarna Dispute with us.
We then contacted Klarna on our side and they said to wait until the case is closed to ship the item back to the customer. As if we shipped the item back and lost the case then we would be out of pocket and without the item.
The case only closed on 20th/21st of May. The item will be sent back to you today 21st of May for next day delivery.
We have sent the tracking for the return via email.
Easy process of purchasing very good…
Easy process of purchasing very good Comms and helps to support the smaller businesses that care .
28 March 2024
Unprompted review
Bought some air max 95's in a hard to…
Bought some air max 95's in a hard to get colourway, arrived promptly exactly as described! Really nice experience, even put a little note in the box congratulating me on my choice. G moves! 👊🏼
5 April 2024
Unprompted review
Fantastic service
Fantastic service. Would definitely buy from here again. Great communication.
26 March 2024
Fast on delivery as promised
Fast on delivery as promised. Good Quality Product.
9 April 2024
Unprompted review
I love the shoes
I love the shoes, and the price paid for them were amazing, js the box that came a little damaged but that’s not relevant. Definitely buying from here again.
29 March 2024
I ordered a week ago today
Omari, you responded very quickly to my concerns Looking forward to receiving the products and I cant wait to be back for more.
Thank you for addressing my concerns so quickly THAT is Service.
28 March 2024
Reply from Mr Brown's Exclusive
Hi Gordon,
Our processing and shipping lead time is 3 to 7 working days. The order was placed on the 28th of May, due to the bank holiday the Friday and the Monday did not count as working days, therefore the total lead time as of today would be the 4th working day.
We can confirm your order has been shipped and is due to arrive with you tomorrow, we have also included both receipts for each watch as requested.
Apologies for any inconvenience this may of caused.
Omari
Birthday trainers arrived in good time!
It was my young boy’s birthday recently. I was concerned that the trainers wouldn’t reach us in time. However, I was very grateful to see them turn up a couple of days later (+ personalised card wishing us a happy birthday) which was great! Thank you very much indeed. We’ll be back! 🙂
26 March 2024
Unprompted review
Fantastic service from start to finish
Fantastic service from start to finish, plenty of updates and not the usual junk mail and flooded with sales etc. will definitely be returning
22 March 2024
Unprompted review
Excellent all round
Excellent website, easy to navigate, fantastic quick dispatch and amazing communication. Great team! Very happy
21 March 2024
Unprompted review
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