I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
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See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
People also looked at
I'm so happy with purchase
I'm so happy with purchase. Found trainers here for my daughter's birthday, could not find her size anywhere else. Great communication. Thank you Mr Brown's exclusive.
2 January 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear that you found the perfect trainers for your daughter's birthday and that we were able to provide her size. Ensuring that our customers find exactly what they're looking for is always our goal, and we're delighted that we could help make her birthday special.
Thank you for your kind words about our communication – keeping you informed every step of the way is important to us.
We appreciate your support and hope your daughter had an amazing birthday!
Kind regards,
MBE
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your kind words! We're delighted to hear that you found everything to your satisfaction. Providing a seamless experience for our customers is our ultimate goal, and we're thrilled that we could meet your expectations.
Thank you for shopping with us!
Kind regards,
MBE
Excellent
10/10 communication
Very friendly
Not to mention fast delivery especially during the Christmas period
Will definitely be buying again
Thanks again
24 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your glowing review! We're thrilled to hear that you were pleased with our communication, friendliness, and fast delivery, especially during the busy Christmas period. Your satisfaction is our top priority, and we're delighted that you had a positive experience with us.
Thank you for shopping with us!
Kind regards,
MBE
A fab shop with loads of choice and…
A fab shop with loads of choice and excellent customer service. Good communication and shoes arrived in good time. My son was over the moon with his Christmas present.
20 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We're absolutely delighted to hear that you had a fabulous experience shopping with us! Providing a wide selection of choices, coupled with excellent customer service and timely delivery, is what we aim for.
We're thrilled that your son loved his Christmas present and that we could contribute to making his day special.
Thank you for choosing to shop with us and for your wonderful feedback!
Kind regards,
MBE
Really unhelpful service
Really unhelpful service. Said it would take 2-5 days to post, it took over 10 days! I had to email numerously, the first time they tried to give me a size 6 instead of size 5 telling me it would fit better- they clearly didn’t have the stock but took my order anyway. Then when I finally got the items, the box was ripped and battered, the shoes were soaking wet and they left the label on from office; they got the shoes for £100 and sold them to me for £185! An £85 mark up! Completely unacceptable from start to finish, I don’t recommend purchasing from this store. I’ve since contacted them about how unhappy I am before writing the review and they’ve ignored me
22 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello Dearbhla,
Firstly, we sincerely apologise for your experience on this occasion. This is unacceptable and does not accurately reflect our brand, for this we apologise.
Please see our recent email so that we can communicate further.
Great service
Great service, my niece loved her present. We will definitely order again.
29 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your kind words! We're thrilled to hear that your niece loved her present and that you were happy with our service.
Thank you for choosing us, and we appreciate your support!
Kind regards,
MBE
GOAT
Communication from start to finish regarding delivery was exceptional. The welcome to the family email had a nice touch to it…will definetly be using mr browns exclusives in the near future.
18 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you very much for your positive feedback! We're thrilled to hear that you found our communication regarding delivery exceptional and that you appreciated the personal touch of our welcome email. We aim to provide a seamless and enjoyable shopping experience for all our customers, and we're delighted that we could meet your expectations.
We look forward to welcoming you back to Mr. Brown's Exclusives in the future! If you have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
Kind regards,
MBE
Order said it’ll take one to five…
Order said it’ll take one to five working days it’s been 8 and I still haven’t received nothing highly disappointed
25 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Please email us with your order number so that we can assist you further.
Lead time has been affected by the recent public holidays (these are not counted as working days) so this may be why your order was delayed.
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear that you received your item quickly and that you were satisfied with our service! Providing fast and efficient delivery is a top priority for us, and we're delighted that we could meet your expectations.
Thank you for the perfect rating and for choosing us!
Kind regards,
MBE
Lovely personal touches inside the shoe…
Lovely personal touches inside the shoe box including a hand-written message. And great service when we had to exchange for a different size.
25 December 2023
Reply from Mr Brown's Exclusive
Hello,
We're thrilled to hear that you appreciated the personal touches we included in your order, such as the hand-written message! Providing excellent service, including seamless exchanges for different sizes, is something we prioritize.
We're glad we could assist you promptly and ensure you got the perfect fit. Thank you for shopping with us!
Kind regards,
MBE
100% recommend
Brilliant shop & really friendly, friendliest shop I’ve ever known&make sure your purchase is 100% perfect.I finally managed to get hold of the Ugg tasmans for my wife’s birthday on Tuesday . They went to ship them out then saw there was a tiny scuff so decided to source another pair&sent them straight away with next day delivery so they came in time for her birthday. The owner kept apologising which I felt he didn’t need to. It was very kind of them to decide to sorce another pair specially when they’re hard to get hold of. Still with them doing that & Christmas they came very quickly .Will definitely go to these guys in the future. Also the personalised Christmas card was a good touch.Thank you ☺️
22 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your incredibly kind words and detailed feedback! We're thrilled to hear that you had such a positive experience with us and that we could help make your wife's birthday extra special. Ensuring that your purchase is 100% perfect is our top priority, and we're glad we could source another pair of Ugg Tasmans for you, despite the initial tiny scuff.
We sincerely appreciate your understanding and patience, and we're delighted that the next pair arrived in time for her birthday, even with the holiday rush. Your recognition of our efforts means a lot to us.
We're glad you liked the personalized Christmas card—it's our way of adding a special touch to your experience. Thank you once again for your kind words and for choosing us.
Kind regards,
MBE
First class service
Omari and his staff went over and above to make sure my order was delivered before Christmas….excellent customer service and support…can’t thank you all enough…really appreciated 💚
21 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that Omari and our team could go above and beyond to ensure your order was delivered in time for Christmas. Providing excellent customer service and support is our top priority, especially during busy times like the holiday season. We truly appreciate your kind words and are delighted that you had a positive experience with us.
Kind regards,
MBE
Fantastic service
Fantastic service
Fast and efficient they delivered on all the promises will definitely recommend and use again and again
24 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our service and that we were able to deliver on all our promises quickly and efficiently.
Your recommendation means a lot to us, and we're honored that you would choose to use our services again in the future.
Kind regards,
MBE
Not received order won’t order again
23 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello James,
Apologies on the delay with your order, we shipped out your order within the lead time but there seems to be some issues with Royal Mail as they have your parcel.
Rest assured we will be in contact with them to open an investigation and get this resolved as soon as possible for you.
We hope to hear from them soon and get you your order, thank you for choosing to shop with Mr Brown's.
Kind regards,
MBE Team
Fantastic customer service
Fantastic customer service. Raised a query which was promptly dealt with and received a follow up email too. Will def buy from Mr Browns again!
20 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our customer service team and that your query was promptly addressed. Providing excellent customer service is our priority, and we're delighted that we could meet your expectations.
We truly appreciate your feedback and your decision to choose us for your future purchases. Thank you for choosing Mr. Brown's, and we look forward to serving you again!
Kind regards,
MBE
Mr Browns a little secret to keep in your go-to shops ….
A coming across Mr Browns was a wonderful wonderful find. They had just what I was looking for as a Christmas gift and delivery was timely, with plenty of updates.
6 December 2023
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
We're delighted to hear that you had such a wonderful experience with us! It's always fantastic to know that we could provide exactly what you were looking for, especially when it comes to Christmas gifts.
Ensuring timely delivery and keeping you updated throughout the process is important to us, so we're glad to hear that you found our updates helpful. Thank you for choosing Mr. Brown's, and we hope to have the opportunity to serve you again in the future!
Kind regards,
MBE
Great service .
Great service .
I recently used MrBrownsExclusive to purchase some items that i was struggling tk get elsewhere. There was a slight issue whenmy tracking info went into my spam account. On contacting the company the helped me with the issue promptly and the good arrived in the expected time. Thanks again guys.
18 December 2023
Unprompted review
Fantastic service
Fantastic service. Ordered Ugg slippers, size 6 too small. Had size 7 in 2 days of return.
16 December 2023
Unprompted review
Excellent service
Excellent service, I ordered my package yesterday and it arrived next day. They handled business very well. Will definitely recommend. 5 stars!!
16 December 2023
Unprompted review
Easy to access site wide choice of…
Easy to access site wide choice of content and sizes x prompt quick delivery will use again
7 December 2023
Unprompted review
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