I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
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See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
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Absolutely disgusting service from Mr…
Absolutely disgusting service from Mr Browns after ordering a pair of trainers for £200 they were never delivered and they can’t even be bothered to investigate it! Avoid this company like the plague guys!!
1 November 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
As you are aware, we have looked into your issue and contacted Royal Mail. Tracking information shows photographic evidence of the parcel being delivered and signed for. We advised you to raise a dispute with Royal Mail regarding this.
We have also contacted Royal Mail directly and they are investigating this issue further, we are still awaiting an update on this at present.
We are sorry that you have not had a positive experience with Mr Brown's Exclusive.
Great Service and communications The…
Great Service and communications The item was spot on so well done untill my next order.keep up the good work
11 October 2024
Reply from Mr Brown's Exclusive
Thanks Francis. We look forward to your next order :)
I would definitely recommend Mr Browns…
I would definitely recommend Mr Browns Exclusive. I was nervous at first about ordering, as had been looking for the lowmel Ugg trainers in colour Sand for a while, which were sold out everywhere. But i shouldn't of been, i received correspondence almost straight away and even an email welcoming me to the family. On top of that, i received my order within just a few days😊 all i can say is that my boyfriends daughter is going to be one happy gurl at xmas. Thankyou Mr Browns👍
15 October 2024
Reply from Mr Brown's Exclusive
Thank you for the review Kerry. It's always great to know we were able to get your items for you. Happy Xmas to you!
I didn’t get my order
29 September 2024
Reply from Mr Brown's Exclusive
Hi Rebecca,
Thank you for leaving your review.
Your order was placed just after midnight on the 30th of September and was cancelled and refunded at 6:32am on the same day and refunded immediately via PayPal once cancelled. A cancellation email was sent to you to inform you about this.
The reason your order was cancelled was due to the item not being available.
Kind Regards,
Mr Browns Team
⭐️⭐️⭐️⭐️⭐️
Very good business, fastest delivery when shipped, always cheaper than most sites, would definitely recommend to everyone
26 September 2024
Reply from Mr Brown's Exclusive
Thanks Shako. We always try to be as competitive as possible with pricing.
Don't buy
Don't buy! I ordered trainers, the shipping time was from 5 to 7 business days. After 2 weeks, when I did not expect any news from the seller, after several of my e-mails, I was told that the trainers are out of stock! 3 days after ordering, I saw that all sizes of these trainers was have been withdrawn from sale, which means that the seller knew, after 3 days, that these trainers were not available, but waited 2 weeks while I started asking questions about my order!! Got my full refund back,but If you don't want waste a time,don't buy or you will be fooled!!! Terrible experience!!!
4 October 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hi Dace,
I'm sorry that you did not have a positive experience with us. Due to the nature of the items we sell (being exclusive), sometimes, when they sell out, they can be very difficult to restock. We always try our best to rectify these issues but occasionally it is not possible. Once again, apologies we did not meet your expectations.
Great watch
Great product, but of a communication issue but was rectified. Would definitely use again
24 September 2024
Reply from Mr Brown's Exclusive
Hi Sophie, thanks for the review :)
I still haven’t received my order
I still haven’t received my order. Tried contacting them multiple times and no reply or refund at all.
Definitely do not fall for this.
24 September 2024
Reply from Mr Brown's Exclusive
Hi Rebecca,
I can see your order was cancelled and refunded to you. I am sorry that you did not have a positive experience with us.
Arrived well packaged and within a few…
Arrived well packaged and within a few days of ordering.
23 September 2024
Reply from Mr Brown's Exclusive
Thanks for the review Sue
Gorgeous adidas Spezials
Gorgeous adidas Spezials, love them! And have to say the overall service from Mr Browns exclusive was amazing, with what’s app updates on posting, received really swiftly as I was going away they ensured my purchase was delivered in time! Very happy!
13 September 2024
Unprompted review
Reply from Mr Brown's Exclusive
Thats great to hear Hayley. Thanks for the review!
love the shoes
love the shoes, great service, very friendly.
Very happy with my order 100% be getting some more
thank you
2 September 2024
Reply from Mr Brown's Exclusive
Thanks for the Review Ella. I'm glad we were able to give you a great experience.
Vinny
Great, friendly service
My watch needed a simple repair and Omari responded very quickly and was really friendly. He sorted the problem straight away and went out of his way to resolve it - although it was my error, it was all settled very easily. He made the process a pleasure.
20 August 2024
Unprompted review
Reply from Mr Brown's Exclusive
Hello,
Glad I could be of help, thanks for the review :)
Product was a perfect fit
Product was a perfect fit, amazing services and communication.
9 August 2024
Unprompted review
Reply from Mr Brown's Exclusive
Thanks Lucy!
Great experience
Great experience, shoes were perfect. Great service also. Have purchased before and will definitely purchase again in future.
31 July 2024
Reply from Mr Brown's Exclusive
Thanks for the review Michelle. Look forward to your next purchase.
Misgivings
To be honest I had some misgivings, although everything was fine in the end. I was told delivery would be in 7 days but after seven days it hadn’t appeared. So I sent an email for an update, but didn’t receive a response in the next two days. So I tried phoning but the only number was a mobile. I wondered then if I had been scammed but the following day I had a message from the Post Office telling me they had received my package
3 July 2024
Reply from Mr Brown's Exclusive
Hi Kevin, Thanks for the review, I'm sorry you had a delay but glad everything was sorted with your order. The mobile number is correct, we had a landline previously but found having a mobile number and whatsapp was better to communicate with our customers. Thanks again :)
Excellent customer service
Love my new adidas handballs, very quick delivery, excellent customer service and communication. I will order from here again :) thank you!
12 July 2024
Unprompted review
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