Mr Brown's Exclusive 

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See what reviewers are saying

Rated 4 out of 5 stars

I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more

Rated 5 out of 5 stars

Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more

Rated 5 out of 5 stars

My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more

Company replied

Rated 5 out of 5 stars

Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!


Contact info

All reviews

(373)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big shout out

Have to give a Big shout! out to Mr Browns Exclusives. Everything from the service to the delivery was spot on 👌🏽. I was after the Ugg tazz and adidas spezial both sold out everywhere and impossible to get over Xmas. Come across Mr Browns and see he had what I was after NGL I 100 precent thought it was a dodgy site selling knock offs but after seeing some off the reviews and that he had a IG account where you can see him talking about what he sells I then rang the number that’s was given on google 1st it went to voicemail then within 5mins I got a call back from MR Brown himself. Honestly what a sound geeeza had a really good chat with him he explained where he gets his stock from how he started and was even able help when I was asking about sizing for the Ugg tazz. So overall experience was 10/10 and highly recommended buying from MR Browns Exclusive

19 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Ashley, this review means a lot and we are so pleased you had a great experience shopping with us :)

Rated 5 out of 5 stars

Great service

Great service, hard to source trainers at decent price level. Love the personalised note in the package.

25 December 2024
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Reply from Mr Brown's Exclusive

Thank you

Rated 5 out of 5 stars

Excellent service

Excellent service, great packaging and product of great quality. All round perfect. Would not hesitate in recommending this company

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Mr Brown’s exclusive

Mr Brown’s exclusive ! What can I say. Service was brilliant from start to finish. From going on to the website which is very professional and very easy to use, ordering what I thought I needed but then to be contact and given further instruction about the product to insure it was correct.
Mr browns also went above and beyond to make sure my order was with me before Christmas .
Do not have a bad word to say about the experience. Will most definitely use Mr Brown’s Exclusive again!

24 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Marcel!

Rated 5 out of 5 stars

I congratulate you, thank you for your interest

I was very happy when I found the hickory ugg tazz's I was looking for on Mr Brown's website, but I was not sure of their originality until they arrived. I loved it when it arrived. In fact, it went to the wrong place at first, my e-mail was answered immediately, I called on the phone and the package was sent immediately. The invitation email to the store was also very nice.
From now on, I will tell my whole family Mr. I will shop at Browns.
Thank you very much for your interest, your smiling face, and following your work. I congratulate you.

10 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Thank you for the kind words

Rated 5 out of 5 stars

TOP Customer Service

I ordered some uggs and ordered the wrong colour. I returned them to the wrong address. The Team liaised with the people at the wrong address and picked them up so that we could exchange and start again! Seriously above and beyond for customer service - stunning and above and beyond

12 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Thank you Sam, so glad we got there in the end and that you had a great experience with us :)

Rated 5 out of 5 stars

Seriously you should give this company a try !

Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very next day directly to my door.
Unbelievable good service, super friendly throughout and absolutely would recommend this company to anyone.
Thanks team 👍

11 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Thank you Andy for the great review!

Rated 5 out of 5 stars

What an AMAZING experience I had with…

What an AMAZING experience I had with this company!
Quick to respond . All hand delivered & such a professional, polite man who owns the company ! I highly recommend this business xx

26 November 2024
Unprompted review
Mr Brown's Exclusive logo

Reply from Mr Brown's Exclusive

We are so glad to hear, thank you for shopping with us!

Rated 5 out of 5 stars

Fantastic communication regarding…

Fantastic communication regarding delivery, I emailed a question and was actually phoned back within minutes
Excellent service 100% recommend
Thank you 🙂

5 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Hi Carole,

Thank you for your review. A pleasure to serve you.

Vinny

Rated 1 out of 5 stars

Absolutely disgusting customer service…

Absolutely disgusting customer service and after not receiving my parcel and paying £200 they did nothing about it so I’d advise people to stay away from this cowboy outfit.

4 November 2024
Unprompted review
Mr Brown's Exclusive logo

Reply from Mr Brown's Exclusive

Hi Customer,

Can you please provide us with your order details so we can take a look at this order?

We pride ourselves on our great customer service and we genuinely care about our customers, hopefully we can resolve this issue for you.

We look forward to hearing from you

Vinny

Rated 5 out of 5 stars

First class professional service.

I had been scammed by a few companies this Christmas so was very nervous to part with £250+ for a pair of trainers. I put in the order and then phoned the company. Omari answered and reassured me. 3 days later they arrived, perfectly packaged. Could not recommend this company highly enough.

25 November 2024
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Reply from Mr Brown's Exclusive

Thanks Ruby, glad you had a great experience :)

Omari

Rated 5 out of 5 stars

Very amazing and responsive customer…

Very amazing and responsive customer care provided 😍; m so satisfied with their customer service and support given to me ; instant support is provided; thanks for the amazing service

25 November 2024
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Reply from Mr Brown's Exclusive

Our absolute pleasure Siraji. Look forward to serving you again

Thanks
Vinny

Rated 1 out of 5 stars

I am still waiting for my order

I am still waiting for my order

12 November 2024
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Reply from Mr Brown's Exclusive

Hi Emmaupton,

Thank you for your patience. On checking your tracking details it shows you've received your items on the 22nd Nov.

We hope you enjoy your product.

Vinny

Rated 5 out of 5 stars

Great Customer Service,

Great Customer Service,
They were really Quick at responding to my messages, and so helpful regarding sizing. My order arrived swiftly and nicely packaged, I would highly recommend.

28 October 2024
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Reply from Mr Brown's Exclusive

Thanks for the review Jessica. Here to help anytime!

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