Mr Brown's Exclusive 

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See what reviewers are saying

Rated 4 out of 5 stars

I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more

Rated 5 out of 5 stars

Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more

Rated 5 out of 5 stars

My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more

Company replied

Rated 5 out of 5 stars

Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!


Contact info

All reviews

(373)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I returned trainers for a refund and i…

UPDATE
I received an e mail 25/03/2025 (after my review) asking for tracking no of the return. I provided it the same day, it is now 3 days later and still no reply, still no refund and still not answering my calls to the number on their website. The proof of return has provided a picture of the trainers been delivered. Hopefully my edited review will prompt another reply from Mr Browns !!!!!
I returned trainers for a refund and i have e mailed and called them with no reply

6 March 2025
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Reply from Mr Brown's Exclusive

Hi Adell, I can see we responded to your email within 24 hours. Our usual response time is 24-48 hours for email enquiries. Unfortunately, we haven’t received a missed phone call but would be more than happy to arrange a phone call to discuss your return.

Many thanks,
Mr Browns Team

Rated 5 out of 5 stars

All good

No issues and a great service.
Item arrived today - all good 👍

7 March 2025
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Reply from Mr Brown's Exclusive

Thank you :)

Rated 5 out of 5 stars

Great service!

Great service - good communication and fast delivery. Would 100% recommend!

27 February 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Kirsty!

Rated 5 out of 5 stars

Fantastic Seller!

Nike Dunks have just arrived.. love them, and in perfect condition! Thank you.

19 February 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Chelsae, enjoy!

Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order. Have emailed several times and have had no reply, very frustrating and poor service. Have no idea if I will receive my order or not, it’s an expensive birthday present, my son will be gutted

22 February 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Hi Emma, we are so sorry for the delay in your order. I believe we have sorted this with you on the phone. Please let me know if there’s anything I can do to help further.

Thank you

Rated 5 out of 5 stars

I had a bit of a delay with my order

I had a bit of a delay with my order, but the owner rang my personal number and explained why the delay had happened and offered me a full refund if I still Diddnt want the product 10/10 service in my eyes

17 January 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Thank you Isaac, we really appreciate the feedback :)

Rated 5 out of 5 stars

Ordered a pair of asics

Ordered a pair of asics, was very happy with the quick turnaround came within a day. Would recommend and will definitely be using again!

9 January 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Great to hear, thanks Archie!

Rated 5 out of 5 stars

Omari rushed to get my parcel out

Omari rushed to get my parcel out before Royal Mail cut off even though I purchased something late in the day. Really appreciate the great communication & his effort to make sure I had my parcel the next day. Will 100% use again.

21 January 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Tommy, we appreciate the positive feedback :)

Rated 5 out of 5 stars

' Jordon's '

This was a first class, professional service from when I ordered , to when I recieved it...
This company's communication is very good and the item recieved was exactly as described....my boy has not stopped looking at his new ' Jordon's ', loves them....thank you 👍

10 January 2025
Unprompted review
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Reply from Mr Brown's Exclusive

So pleased your son is happy with his new shoes! Thanks for shopping with us :)

Rated 5 out of 5 stars

Excellent and Authentic

Excellent and trusted store. Bought me authentic Nike Dunks at "a steal of a price" from Mr Brown's. Very happy with service, good delivery time and complimentary note of gratitude within package received.
5/5

3 January 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Shari

Rated 5 out of 5 stars

Great experience

Omari was very helpful through my purchase. I had an issue with my original order and Omari was very proactive with the process and organised a collection and sent a new pair out to me. Couldn’t recommend him enough and Mr Browns.

13 January 2025
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Reply from Mr Brown's Exclusive

Thanks Natalie we appreciate the great feedback

Rated 2 out of 5 stars

shop around

I had serious reservations after ordering my uggs because you receive no email confirmation whatsoever after taking money so it was a concern so tried to cancel order but again no reply and were also £50 cheaper elsewhere but out of the blue a week later they arrived, very pleased with them so am keeping them

Must improve communication with customers because this looks scammish - whatsapp number down, no replies to emails

4 January 2025
Unprompted review
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Reply from Mr Brown's Exclusive

Hi Sheila, so sorry you had this experience with us as we pride ourselves on our customer service. Unfortunately we had a bit of a bad week with both our emails and WhatsApp having technical issues (thankfully now resolved). We are glad you’re happy with your order and will endeavour to make your next experience great if you should choose to shop with us again.

Rated 5 out of 5 stars

Couldn't ask for more!

What can I say..... ordered one of the most popular products 4 days before Christmas, price was very reasonable for said item, item was shipped the same day and arrived 2 days later!! If that ain't service, I don't know what is!? I will definitely be a returning customer. Thanks again Mr Brown, service how it should be... hassle free and exactly as stated! Happy New Year and hope you have a great year.

20 December 2024
Unprompted review
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Reply from Mr Brown's Exclusive

Thanks Mark, so pleased to hear :)

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