I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
People also looked at
I returned trainers for a refund and i…
UPDATE
I received an e mail 25/03/2025 (after my review) asking for tracking no of the return. I provided it the same day, it is now 3 days later and still no reply, still no refund and still not answering my calls to the number on their website. The proof of return has provided a picture of the trainers been delivered. Hopefully my edited review will prompt another reply from Mr Browns !!!!!
I returned trainers for a refund and i have e mailed and called them with no reply

Reply from Mr Brown's Exclusive

Reply from Mr Brown's Exclusive
Great service!
Great service - good communication and fast delivery. Would 100% recommend!

Reply from Mr Brown's Exclusive
Fantastic Seller!
Nike Dunks have just arrived.. love them, and in perfect condition! Thank you.

Reply from Mr Brown's Exclusive
Still haven’t received my order
Still haven’t received my order. Have emailed several times and have had no reply, very frustrating and poor service. Have no idea if I will receive my order or not, it’s an expensive birthday present, my son will be gutted

Reply from Mr Brown's Exclusive
Customer service was amazing
Customer service was amazing, the shoes where in a mint condition

Reply from Mr Brown's Exclusive
Fast reliable source in the game
Fast reliable source in the game - highly recommend.

Reply from Mr Brown's Exclusive
I had a bit of a delay with my order
I had a bit of a delay with my order, but the owner rang my personal number and explained why the delay had happened and offered me a full refund if I still Diddnt want the product 10/10 service in my eyes

Reply from Mr Brown's Exclusive
Great buy and quick delivery thankyou

Reply from Mr Brown's Exclusive
Ordered a pair of asics
Ordered a pair of asics, was very happy with the quick turnaround came within a day. Would recommend and will definitely be using again!

Reply from Mr Brown's Exclusive
quick fast and reliable no complaints…
quick fast and reliable no complaints will be back

Reply from Mr Brown's Exclusive
Omari rushed to get my parcel out
Omari rushed to get my parcel out before Royal Mail cut off even though I purchased something late in the day. Really appreciate the great communication & his effort to make sure I had my parcel the next day. Will 100% use again.

Reply from Mr Brown's Exclusive
' Jordon's '
This was a first class, professional service from when I ordered , to when I recieved it...
This company's communication is very good and the item recieved was exactly as described....my boy has not stopped looking at his new ' Jordon's ', loves them....thank you 👍

Reply from Mr Brown's Exclusive
Excellent and Authentic
Excellent and trusted store. Bought me authentic Nike Dunks at "a steal of a price" from Mr Brown's. Very happy with service, good delivery time and complimentary note of gratitude within package received.
5/5

Reply from Mr Brown's Exclusive

Reply from Mr Brown's Exclusive
Great experience
Omari was very helpful through my purchase. I had an issue with my original order and Omari was very proactive with the process and organised a collection and sent a new pair out to me. Couldn’t recommend him enough and Mr Browns.

Reply from Mr Brown's Exclusive
shop around
I had serious reservations after ordering my uggs because you receive no email confirmation whatsoever after taking money so it was a concern so tried to cancel order but again no reply and were also £50 cheaper elsewhere but out of the blue a week later they arrived, very pleased with them so am keeping them
Must improve communication with customers because this looks scammish - whatsapp number down, no replies to emails

Reply from Mr Brown's Exclusive
Couldn't ask for more!
What can I say..... ordered one of the most popular products 4 days before Christmas, price was very reasonable for said item, item was shipped the same day and arrived 2 days later!! If that ain't service, I don't know what is!? I will definitely be a returning customer. Thanks again Mr Brown, service how it should be... hassle free and exactly as stated! Happy New Year and hope you have a great year.

Reply from Mr Brown's Exclusive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

