Moving internet Reviews 645

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting its value and efficiency. Many people appreciate the prompt next-day delivery and the ease of setting up the product, often describing it as a simple "plug and play" experience. The service is consistently noted for providing reliable internet access, particularly useful for those moving house or experiencing temporary outages, enabling activities like working from home and streaming. However, some customers also noted that the internet speed was not always sufficient for demanding tasks like continuous streaming or gaming, with occasional buffering or slow connections. A few other people also felt that the website could be improved, and there were isolated instances of delayed delivery or issues with replacement devices not performing as expected.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and ease of use,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers highlight the speed and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Website

Users describe ambiguous interactions with the website. Some customers found the pre-hire questions on the... See more

Product

People report positive experiences with the product. Many customers found that the product worked perfectly,... See more

Based on these reviews

Rated 5 out of 5 stars

We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search foun... See more

Rated 5 out of 5 stars

Highly recommended. We moved house and decided to switch broadband providers, which was a 2 week wait. We work from home twice a week so needed a good connection and Moving Internet was brilliant! Nex... See more

Rated 5 out of 5 stars

Excellent service. Delivered exactly what was promised. I ordered on New year's day and my modem arrived on Saturday 3rd at lunchtime. Decent speeds enabled me to stream and most importantly work at h... See more

Rated 5 out of 5 stars

Absolutely brilliant. I couldn't have survived the last few weeks without Moving Internet's router and internet. I cannot express how fabulous this company is, and how kind, friendly and helpful they... See more

Rated 3 out of 5 stars

We used this service after moving house and finding that our broadband provider could not install for 2 - 3 weeks. The router arrived exactly on time, very easy to use just plug in, enter password a... See more

Company replied

Rated 2 out of 5 stars

I have been without Internet for 3 days of a 14 day contract. The replacement box i was sent had a speed of 0.4mbps download. I was offered an apology and 1 extra day of the contract. I honest... See more

Company replied

Rated 5 out of 5 stars

Arrived when they said it would and despite my reservations about how easy it was to get up and running..... it really was, plug in, switch on and login - worked immediately. Really simple to return t... See more

Rated 5 out of 5 stars

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything... See more

Rated 5 out of 5 stars

Exactly as described - next day delivery, literally just plug in and go, and was a strong enough signal to do everything I needed (work from home, stream TVs, smartphone use). Posted back at end and d... See more

Rated 5 out of 5 stars

Quick delivery, easy to set up and use and simple return and refund of deposit It’s a great solution for a situation like ours moving into a new house but important to understand it won’t allow a... See more

Rated 5 out of 5 stars

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having... See more

Rated 5 out of 5 stars

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go... See more

Rated 5 out of 5 stars

This was a really essential stopgap for a week for us when we moved house. Although we aren't in a brilliant area for phone signal the Internet was strong enough to stream Nexflix and work from home.... See more

Rated 5 out of 5 stars

Really great service. The service was easy to understand, the device arrived quickly, was super easy to set up. The team were very helpful when I lost the return label and provided quick instruction... See more

Rated 5 out of 5 stars

Did exactly what it says on the tin and served me perfectly well for a week of working from home after we moved house. Delivery, setup, and return all dead easy. Precisely the kind of service you'd wa... See more

Rated 1 out of 5 stars

VERY TERRIBLE EXPERIENCE. WiFi connection is horrible. Delivery was delayed by royal mail and refused to modify the order. Once the WiFi finally arrived. The connection was super bad sometimes I have... See more

Company replied

Rated 5 out of 5 stars

Excellent service, just what was needed while doing a house move. Literally just plug into the plug socket and enter the provided password. Worked perfectly, many thanks 5*****

Rated 1 out of 5 stars

Hired this service for my daughter to revise for her GCSEs. This internet had a reported speed of 1.51mbps and failed to work. No refund offered, but they offered to extend a service that did not... See more

Company replied

Rated 5 out of 5 stars

Not a Luddite, yet not entirely tech savvy so was expecting the it to be a painful faff to get set up. It was anything but and seems faster than our previous broadband. Superb

Rated 5 out of 5 stars

I recently used Moving Internet for a week while I worked out which internet would work best in a new rental flat where fixed fibre was not available and would take time to install. Moving Internet's... See more

Rated 5 out of 5 stars

Was dubious re strength of WiFi but it was great .it was also easy to extend rental period I would highly recommend moving internet for anyone who needs temporary service ideal as a bridge whilst movi... See more

Rated 5 out of 5 stars

Really speedy service and was delivered on time. Easy to use and set up, just plug and play really. Not the fastest connection and is probably 3G connection. But when you have just moved into a new ho... See more

Rated 5 out of 5 stars

I’ve now used Moving Internet twice in the last 6 months for temporary mobile internet whilst we moved house and have been impressed both times with the service. Delivery of the router was fast, a co... See more

Rated 5 out of 5 stars

Great service, next day delivery, worked well to be able to keep me working from home! Deposit returned quickly. Thanks again

Rated 5 out of 5 stars

Internet speed was good for our travel to lake district. Timely response from customer support for any questions. Overall satisfied support.

Rated 5 out of 5 stars

internet worked like a dream. easy to set up and the order and returns process was super quick and easy. A great temporary solution

Rated 5 out of 5 stars

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... See more

Rated 5 out of 5 stars

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

Rated 4 out of 5 stars

Efficient.Connection slow but did the job unfortunately I don't appreciate the very long winded response as there was no reason for it after a 4 star review

Company replied

Rated 5 out of 5 stars

Absolutely great service! Product was fantastic and performed very well. Would highly recommend this company to everyone! 5*****

Rated 1 out of 5 stars

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

Company replied

Rated 5 out of 5 stars

Worked perfectly; delivered on time and a swift refund of deposit on return. Highly recommend this service!

Rated 5 out of 5 stars

Perfect service, Ordered one day, arrived the next! Plug in and off you go, it's that simple. Excellent coverage throughout the house, would highly recommend. Phil Thompson

Rated 5 out of 5 stars

Worked perfectly, really helped with moving house and having no internet for the week. Did the job.

Rated 4 out of 5 stars

Received the device on time as arranged. There were no issues with using the internet, and the speed of broadband was fairly good. Good support from the company.

Rated 5 out of 5 stars

I would give 5 stars for the fact that this service merely exist. Besides the fantastic and quick customer representative response, delivery and follow up

Rated 5 out of 5 stars

Ordered in the evening, arrived 930 the next morning. Easy to follow instructions.

Rated 5 out of 5 stars

Highly recommend. Package arrived next day. Worked well. Simple return. Deposit refunded promptly.

Rated 1 out of 5 stars

I had previously used their service and whichever device you get is a hit or miss. They first sent me a terrible device which did not work at all. I complained about it and they sent me a differe... See more

Company replied

Rated 2 out of 5 stars

Unfortunately, my experience with MovingInternet was poor. The internet speed was not fit for purpose, not fast enough to use for streaming would only work intermittently and kept buffering, and t... See more

Company replied

Rated 5 out of 5 stars

Very efficient service and worked great for us when moving into a new house. Would recommend to others.

Rated 5 out of 5 stars

Great service, quick delivery and quick refund on the deposit! Would 10000% recommend

Rated 3 out of 5 stars

Helpful customer service, great ideas but execution is lacking in some areas. So went with this company as I had purchased a house and was unable to get internet for a short while. The wh... See more

Company replied

Rated 5 out of 5 stars

Excellent! Arrived very fast, super-easy to set up, speed fast enough for anything you’d need it. And to top it off, when we were able to return it early, we got a partial refund. Recommend!


Company details

  1. Internet Provider

Written by the company

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

645 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. We moved house and decided to switch broadband providers, which was a 2 week wait. We work from home twice a week so needed a good connection and Moving Internet was brilliant! Next day delivery. I had to extend the hire for a week but needed less than that in the end so returned the box early (prepaid return label) and got an automatic refund. I wouldn’t hesitate to use again.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Really bad signal if any

Really bad signal if any. Should of just dealt with meltdown from kids and saved the money

24 September 2025
Moving internet logo

Reply from Moving internet

Hello Lee
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind regards
Movinginternet.co.uk

Rated 3 out of 5 stars

Good Temporary internet

We used this service after moving house and finding that our broadband provider could not install for 2 - 3 weeks. The router arrived exactly on time, very easy to use just plug in, enter password and ready to go.
The signal was ok for general use such as browsing, e-mails and whatsapp but it was not fast enough to use for streaming, our smart tv and firestick would only work intermittently and kept buffering.
That said, it got us out of trouble for the short term and delivery/return procedures were excellent.

24 September 2025
Moving internet logo

Reply from Moving internet

Hello Paul,

Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Movinginternet.co.uk

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. I couldn't have survived the last few weeks without Moving Internet's router and internet. I cannot express how fabulous this company is, and how kind, friendly and helpful they are. Oh I forgot to add patient, my moving in date to my new house changed so frequently I think we all got dizzy, but it was never any trouble to Moving Internet. If your having any problems with your internet, or are moving house, this is definitely the company to use.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

New property rental trial

I recently used Moving Internet for a week while I worked out which internet would work best in a new rental flat where fixed fibre was not available and would take time to install. Moving Internet's service was excellent, from pre-hire questions on the website or via email, the delivery and returns experience and my ability to trial the network that I thought would work best in the property. All-round excellent.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, just what was needed while doing a house move. Literally just plug into the plug socket and enter the provided password. Worked perfectly, many thanks 5*****

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Exactly as described - very convenient

Exactly as described - next day delivery, literally just plug in and go, and was a strong enough signal to do everything I needed (work from home, stream TVs, smartphone use). Posted back at end and deposit refunded next day.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery and quick refund on the deposit!

Would 10000% recommend

25 July 2025
Unprompted review
Rated 5 out of 5 stars

This was a really essential stopgap for…

This was a really essential stopgap for a week for us when we moved house. Although we aren't in a brilliant area for phone signal the Internet was strong enough to stream Nexflix and work from home. Great service and easy return. Recommended.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

I recently used while moving house to ensure my autistic child could still use his iPad during the transition, it worked wonders! Just plugged it in and it worked immediately, fairly priced too. Couldn't rate it more really

17 July 2025
Rated 1 out of 5 stars

VERY TERRIBLE EXPERIENCE

VERY TERRIBLE EXPERIENCE. WiFi connection is horrible. Delivery was delayed by royal mail and refused to modify the order. Once the WiFi finally arrived. The connection was super bad sometimes I have to keep using my own data!

9 July 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello HJ.G
I have looked into this and I have searched through our customer service support inbox. Unfortunately, I haven't been able to find any order under your name on our system or in our customer service inbox.

I requested through Trustpilot for details of the hire so that I can investigate the order but Trustpilot notified me after 4 days that you still hadn't provided the order details I requested for through Trustpilot, so I was unable to investigate it.

Delayed delivery of a device can occur for various reasons such as (but not limited to), if your address is inaccessible which means the delivery man/woman wouldn't be able to get inside a compound or into a building that has multiple flats in it (due to no one answering the bell)" or if no one is available to sign for the device upon delivery then a leaflet would be passed through the door with instructions for collecting it from your local delivery office. Also, the tracking details for the package is normally sent automatically to customers within 1-5 hours after the package has been dispatched to enable them track the delivery of the device.

There are a number of external factors that can affect the speed. Hence, reaching out to us by replying your hire confirmation email to notify us of speed issues being experienced would have meant the team would investigate the issue to first identify the cause and see if it can be resolved remotely. Else, if one of the other data providers we use has a better speed at that location, a replacement device could then be dispatched.

Unfortunately, I haven't been able to find any order under your name on our system, so I've been unable to investigate the issue described in your feedback"

We apologise for any inconvenience experienced.

Kind regard
Movinginternet.co.uk

Rated 3 out of 5 stars

Does the job

Does the job, but very slow internet.

18 June 2025
Moving internet logo

Reply from Moving internet

Hi Petar,
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Movinginternet.co.uk

Rated 5 out of 5 stars

Really speedy service and was delivered…

Really speedy service and was delivered on time. Easy to use and set up, just plug and play really. Not the fastest connection and is probably 3G connection. But when you have just moved into a new house, it’s better than nothing, so would use again if I had to.

8 June 2025
Unprompted review

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