Moving internet Reviews 645

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting its value and efficiency. Many people appreciate the prompt next-day delivery and the ease of setting up the product, often describing it as a simple "plug and play" experience. The service is consistently noted for providing reliable internet access, particularly useful for those moving house or experiencing temporary outages, enabling activities like working from home and streaming. However, some customers also noted that the internet speed was not always sufficient for demanding tasks like continuous streaming or gaming, with occasional buffering or slow connections. A few other people also felt that the website could be improved, and there were isolated instances of delayed delivery or issues with replacement devices not performing as expected.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and ease of use,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers highlight the speed and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Website

Users describe ambiguous interactions with the website. Some customers found the pre-hire questions on the... See more

Product

People report positive experiences with the product. Many customers found that the product worked perfectly,... See more

Based on these reviews

Rated 5 out of 5 stars

We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search foun... See more

Rated 5 out of 5 stars

Highly recommended. We moved house and decided to switch broadband providers, which was a 2 week wait. We work from home twice a week so needed a good connection and Moving Internet was brilliant! Nex... See more

Rated 5 out of 5 stars

Excellent service. Delivered exactly what was promised. I ordered on New year's day and my modem arrived on Saturday 3rd at lunchtime. Decent speeds enabled me to stream and most importantly work at h... See more

Rated 5 out of 5 stars

Absolutely brilliant. I couldn't have survived the last few weeks without Moving Internet's router and internet. I cannot express how fabulous this company is, and how kind, friendly and helpful they... See more

Rated 3 out of 5 stars

We used this service after moving house and finding that our broadband provider could not install for 2 - 3 weeks. The router arrived exactly on time, very easy to use just plug in, enter password a... See more

Company replied

Rated 2 out of 5 stars

I have been without Internet for 3 days of a 14 day contract. The replacement box i was sent had a speed of 0.4mbps download. I was offered an apology and 1 extra day of the contract. I honest... See more

Company replied

Rated 5 out of 5 stars

Arrived when they said it would and despite my reservations about how easy it was to get up and running..... it really was, plug in, switch on and login - worked immediately. Really simple to return t... See more

Rated 5 out of 5 stars

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything... See more

Rated 5 out of 5 stars

Exactly as described - next day delivery, literally just plug in and go, and was a strong enough signal to do everything I needed (work from home, stream TVs, smartphone use). Posted back at end and d... See more

Rated 5 out of 5 stars

Quick delivery, easy to set up and use and simple return and refund of deposit It’s a great solution for a situation like ours moving into a new house but important to understand it won’t allow a... See more

Rated 5 out of 5 stars

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having... See more

Rated 5 out of 5 stars

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go... See more

Rated 5 out of 5 stars

This was a really essential stopgap for a week for us when we moved house. Although we aren't in a brilliant area for phone signal the Internet was strong enough to stream Nexflix and work from home.... See more

Rated 5 out of 5 stars

Really great service. The service was easy to understand, the device arrived quickly, was super easy to set up. The team were very helpful when I lost the return label and provided quick instruction... See more

Rated 5 out of 5 stars

Did exactly what it says on the tin and served me perfectly well for a week of working from home after we moved house. Delivery, setup, and return all dead easy. Precisely the kind of service you'd wa... See more

Rated 1 out of 5 stars

VERY TERRIBLE EXPERIENCE. WiFi connection is horrible. Delivery was delayed by royal mail and refused to modify the order. Once the WiFi finally arrived. The connection was super bad sometimes I have... See more

Company replied

Rated 5 out of 5 stars

Excellent service, just what was needed while doing a house move. Literally just plug into the plug socket and enter the provided password. Worked perfectly, many thanks 5*****

Rated 1 out of 5 stars

Hired this service for my daughter to revise for her GCSEs. This internet had a reported speed of 1.51mbps and failed to work. No refund offered, but they offered to extend a service that did not... See more

Company replied

Rated 5 out of 5 stars

Not a Luddite, yet not entirely tech savvy so was expecting the it to be a painful faff to get set up. It was anything but and seems faster than our previous broadband. Superb

Rated 5 out of 5 stars

I recently used Moving Internet for a week while I worked out which internet would work best in a new rental flat where fixed fibre was not available and would take time to install. Moving Internet's... See more

Rated 5 out of 5 stars

Was dubious re strength of WiFi but it was great .it was also easy to extend rental period I would highly recommend moving internet for anyone who needs temporary service ideal as a bridge whilst movi... See more

Rated 5 out of 5 stars

Really speedy service and was delivered on time. Easy to use and set up, just plug and play really. Not the fastest connection and is probably 3G connection. But when you have just moved into a new ho... See more

Rated 5 out of 5 stars

I’ve now used Moving Internet twice in the last 6 months for temporary mobile internet whilst we moved house and have been impressed both times with the service. Delivery of the router was fast, a co... See more

Rated 5 out of 5 stars

Great service, next day delivery, worked well to be able to keep me working from home! Deposit returned quickly. Thanks again

Rated 5 out of 5 stars

Internet speed was good for our travel to lake district. Timely response from customer support for any questions. Overall satisfied support.

Rated 5 out of 5 stars

internet worked like a dream. easy to set up and the order and returns process was super quick and easy. A great temporary solution

Rated 5 out of 5 stars

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... See more

Rated 5 out of 5 stars

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

Rated 4 out of 5 stars

Efficient.Connection slow but did the job unfortunately I don't appreciate the very long winded response as there was no reason for it after a 4 star review

Company replied

Rated 5 out of 5 stars

Absolutely great service! Product was fantastic and performed very well. Would highly recommend this company to everyone! 5*****

Rated 1 out of 5 stars

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

Company replied

Rated 5 out of 5 stars

Worked perfectly; delivered on time and a swift refund of deposit on return. Highly recommend this service!

Rated 5 out of 5 stars

Perfect service, Ordered one day, arrived the next! Plug in and off you go, it's that simple. Excellent coverage throughout the house, would highly recommend. Phil Thompson

Rated 5 out of 5 stars

Worked perfectly, really helped with moving house and having no internet for the week. Did the job.

Rated 4 out of 5 stars

Received the device on time as arranged. There were no issues with using the internet, and the speed of broadband was fairly good. Good support from the company.

Rated 5 out of 5 stars

I would give 5 stars for the fact that this service merely exist. Besides the fantastic and quick customer representative response, delivery and follow up

Rated 5 out of 5 stars

Ordered in the evening, arrived 930 the next morning. Easy to follow instructions.

Rated 5 out of 5 stars

Highly recommend. Package arrived next day. Worked well. Simple return. Deposit refunded promptly.

Rated 1 out of 5 stars

I had previously used their service and whichever device you get is a hit or miss. They first sent me a terrible device which did not work at all. I complained about it and they sent me a differe... See more

Company replied

Rated 2 out of 5 stars

Unfortunately, my experience with MovingInternet was poor. The internet speed was not fit for purpose, not fast enough to use for streaming would only work intermittently and kept buffering, and t... See more

Company replied

Rated 5 out of 5 stars

Very efficient service and worked great for us when moving into a new house. Would recommend to others.

Rated 5 out of 5 stars

Great service, quick delivery and quick refund on the deposit! Would 10000% recommend

Rated 3 out of 5 stars

Helpful customer service, great ideas but execution is lacking in some areas. So went with this company as I had purchased a house and was unable to get internet for a short while. The wh... See more

Company replied

Rated 5 out of 5 stars

Excellent! Arrived very fast, super-easy to set up, speed fast enough for anything you’d need it. And to top it off, when we were able to return it early, we got a partial refund. Recommend!


Company details

  1. Internet Provider

Written by the company

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

645 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Worked perfectly

Worked perfectly; delivered on time and a swift refund of deposit on return. Highly recommend this service!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Does what it says on the tin!!

I was dubious about using temporary internet but this worked out fine. The router was sufficient to run 2 games consoles at the same time as well as streaming movies etc. the £50 deposit was returned as per expected. What can I say I got what I expected!!! Would recommend

19 December 2025
Unprompted review
Rated 3 out of 5 stars

Hit and Miss

Helpful customer service, great ideas but execution is lacking in some areas.

So went with this company as I had purchased a house and was unable to get internet for a short while. The whole time I had it, the internet was very hit and miss. I was told I would get atleast 12 to 67mb/s on 4G as 5G wasn’t available indoors.

Despite being told this the whole time I had it I didn’t record any speeds over about 15 to 20mb/s which especially over the festive period is very frustrating. Towards the end of my term I emailed in informing them about it and was subsequently told there’s nothing that can be done as there’s ongoing work in the area and that I should’ve contacted them sooner. An unless I send the router back and wait for a new one to arrive but with 3 to 4 days left on my term I was told it wasn’t worth it and I should’ve reached out sooner.

I was asked to provide evidence of the speeds I was getting showing I was getting 9mb/s and it was constantly cutting out which had been happening constant and when I asked for some form of compensation but that was subsequently ignored and instead I was asked if I would like to extend it instead I which I assume I would’ve been charged the full price.

I’m only now leaving this review as they did give me the deposit of £50 back for the router. I’m sure other people have had better service than me with this. Although over such an important time of year and no compensation even after showing evidence I returned the Hub feeing relatively disappointed and in future will recommend people to just pay for unlimited data for a short term on their phone instead.

If I was this company, to improve the service I would look at a live monitoring feature of services in the area so you can see if people are getting the speeds or connections they are supposed to get and look for an alternative rather than waiting for them to come to you as I did. And if they are having issues inform then they are sending a new hub with the new connection and request the old one returned or atleast give them the option without them having to contact you first.

I feel like I should’ve given this 2 stars but the customer service responding quickly to my emails really did help make a difference even if the company itself doesn’t like providing any compensation.

20 December 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Jack,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

As a standard we check the coverage of the location where a device will be used before it is dispatched and delivered to a customer’s address and a network failure can occur at any time after the device has been dispatched for delivery.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

I have investigated this and I can see from the customer service inbox that you sent an email to inform the customer service team of the challenges you were experiencing with the speeds in your location 3 days before your hire end date.

As at the 31st of December 2025 when you informed us of the network issues you were experiencing in your location, your hire was about to end in 3 days’ time. We use Royal mail to deliver the devices. Given the next day was 1st of January 2026, which is a UK public holiday, Royal mail was closed on that day. Hence the earliest a replacement device could arrive with you was by the 2nd of January (a day after the public holiday).

Also, due to the festive season there might be delays with Royal mail logistic across the UK in delivering items to a clients address which was why the customer service team had asked if you will be extending your hire so the device is not delivered to your address after your hire has ended.

I've checked Royal mail tracking page and can see you posted the device back to us on the day your hire ended and I can see your deposit has also been refunded into your account.


Sorry for any inconvenience experienced.


Kind Regards
Movinginternet.co.uk

Rated 2 out of 5 stars

Very slow internet

Unfortunately, my experience with MovingInternet was poor. The internet speed was not fit for purpose, not fast enough to use for streaming would only work intermittently and kept buffering, and the device was barely used as a result.

Despite returning the device as soon as possible (delayed only by post office closures and bank holidays), the refund process lacked urgency and required chasing.

Overall, the service did not meet expectations, and I would be cautious about recommending it unless there are significant improvements in performance and customer support.

23 December 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Gbenroo,
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, I can see that you contacted the customer service team regarding the network speed you were receiving in your location.

I can also see from the email communication that you had already sourced for an alternative service before informing us of the network speeds you were receiving hence a replacement device on another network could not be delivered to your address.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.


Regarding the return of the device, I've checked Royal mail tracking page for the tracking of the device you posted back 27th December, it shows the device arrived back with us on the 2nd of January.

Refundable deposits are issued 1 to 3 working days after returned devices have been received, given the device was posted back during the Christmas peak period, delivery companies like Royal mail take a bit longer to get items delivered.

Sorry for any inconvenience experienced.

Kind regards
Moving Internet

Rated 5 out of 5 stars

We had been let down by Sky when moving house 19 Dec 25 moving…

We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search found Moving Internet and strong reviews so quickly booked and turned up equally as quickly. The connectivity was strong throughout the house; my wife was able to work from home and, simultaneously, all manner of epqt was hooked up and good to go (even the new central heating app!). Excellent value for money and a brilliant service.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Not worth the expense.

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

24 December 2025
Moving internet logo

Reply from Moving internet

Hello Wayne,
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind regards
movinginternet.co.uk

Rated 5 out of 5 stars

Fantastic service

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything their steps say will happen does. I cannot fault a thing. Highly recommend them.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having to buy extra data - so tell your friends and family about this company if they are planning on moving house.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Can’t recommend enough. Helped out during the move process when sky messed up and left me without wifi for a week. Quick and easy process, I did the initial few days and then extended really easily and deposit was returned quickly. WiFi connection didn’t fail, even with living in an area with no signal.

21 November 2025
Rated 5 out of 5 stars

Worked perfectly

Worked perfectly, really helped with moving house and having no internet for the week. Did the job.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Beware!!!

Don’t expect to see all your deposit returned. They obscure in the small print that you have to post it back on the day of the end of the rental period no later than 1pm. So half a days rent period for a full day charge - regardless of T&Cs that’s unethical . If you post it after 1pm they penalise you. Be careful if you end your rent period on a Sunday. In any event they take money from you fraudulently as they count Sunday as a ‘late’ day when you cannot post it on a Sunday as you need an open Post office. Again…. At best this is unethical.

The old ‘oh you signed the T&Cs ‘ is the refuge of the dodgy trader. Who would reasonably expect such a stunt? Just because you bury unreasonable terms in a contract does not absolve you of your responsibility to be an ethical business.

21 October 2025
Unprompted review
Moving internet logo

Reply from Moving internet

Hello Nicholas,
Thank you for your feedback.
Information that the device needs to be posted back on your end of hire date is highlighted on the delivery and return information page, FAQ page, in the hire confirmation email you receive after placing your order (under the "Important note:" section of the email) and also printed in red coloured text on the guide/A4 paper included in the hire package.

I have looked into your hire, and I can see Royal mail tracking details for the return label you used in sending the device back at the end of your hire period shows you dropped off the device at your local post office 3 days after your end of hire date (Your hire ended on a Saturday, but you dropped it off at the post office on Tuesday afternoon the following week).


Kind Regards
Moving internet

Rated 5 out of 5 stars

I didn’t know that temporary internet…

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go, and I didn’t have a single problem while using the service. At the end of my use I was sent the deposit back within days of them confirming they received the router back. If you can’t live without internet for a week or two, this is a great option, I’d have no problem using them again if it’s needed.

9 October 2025

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