Movemybooks Reviews 

3,026
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service easy to use, describing the data transfer process as seamless, quick, and efficient. Many appreciated the clear, step-by-step instructions provided, which made the transition straightforward and stress-free. Reviewers frequently highlighted the excellent service and communication, noting that support was helpful and responsive when needed. However, some customers also noted issues with customer service, mentioning dreadful support, slow email replies, or a lack of phone assistance. A few other people also felt that the process could be challenging for first-time users or that specific data types did not transfer completely.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and ease of... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the support team as... See more

Instructions

People report positive experiences with instructions, finding them easy to follow and clear. Customers... See more

Website

Customers had ambiguous experiences with the website, particularly regarding data transfer between accounting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved our accounts from one provider to another and used movemybooks to do so, the process was explained fully, with easy to follow steps. we had a little glitch our end and movemybooks re... See more

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(3,026)

124 reviews in the last 12 months

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Rated 2 out of 5 stars

Sure this saved a bit of time

Sure this saved a bit of time, but I was staggered by how much manual checking and correcting of data had to be done after I switched from Quickbooks to Xero. Glad I didn't pay for it, would have expected a refund. Over-sold by accountants.

1 April 2025
Movemybooks logo

Reply from Movemybooks

Hi Paul

Sorry to hear you've had additional work to do as a result of converting. We try to be as open as possible that there will always be some tasks to complete following the conversion but usually they don't take too long.

Unfortunately, we're not able to influence how others present our services or whether they convey there might be work required following the conversion.

Thanks anyway for taking the time to leave a review.

Regards
Nathan

Rated 5 out of 5 stars

Easy to use

It was very easy to use, explained everything and described the limitations and how to fix them.

25 March 2025
Rated 5 out of 5 stars

Simple

Simple, quick & easy to use! Moved over our chart of accounts with great accuracy. Very happy!

1 April 2025
Rated 5 out of 5 stars

We had used move my books previously…

We had used movemybooks previously and were impressed with their service and how quickly our account was set up, this time was no different! we had 3 accounts to move and they were all completed within hours - I can't recommend them enough!

31 March 2025
Rated 5 out of 5 stars

Super easy apart from the bank reports

Super easy apart from the bank reports, which I will now need to trawl through the last 2yrs to reconcile again. Apart from that everything else was good.

27 March 2025
Movemybooks logo

Reply from Movemybooks

Hi Pauline

Thanks for leaving a 5* review. We do understand there's a bit of work to complete after the conversion finishes.

Our Reconciling Bank transactions post-conversion task (https://movemybooks.com/knowledge-base/xero-reconciling/) includes steps to manually reconcile 200 transactions at a time. Even with 2 years of historic transactions it hopefully won't take too long to complete when reconciling 200 at a time.

I hope this helps.

Regards
Nathan

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