Movemybooks Reviews 

3,026
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service easy to use, describing the data transfer process as seamless, quick, and efficient. Many appreciated the clear, step-by-step instructions provided, which made the transition straightforward and stress-free. Reviewers frequently highlighted the excellent service and communication, noting that support was helpful and responsive when needed. However, some customers also noted issues with customer service, mentioning dreadful support, slow email replies, or a lack of phone assistance. A few other people also felt that the process could be challenging for first-time users or that specific data types did not transfer completely.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and ease of... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the support team as... See more

Instructions

People report positive experiences with instructions, finding them easy to follow and clear. Customers... See more

Website

Customers had ambiguous experiences with the website, particularly regarding data transfer between accounting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved our accounts from one provider to another and used movemybooks to do so, the process was explained fully, with easy to follow steps. we had a little glitch our end and movemybooks re... See more

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(3,026)

124 reviews in the last 12 months

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Rated 4 out of 5 stars

Issue with Sage conversion

For the first time I had an issue with a Sage conversion where Movemybooks reported an error but Sage didn't. This meant that Sage couldn't correct the error and, despite reindexing all the files, we still had to do from a backup file (old school!).

26 November 2025
Rated 5 out of 5 stars

To have the ability to move so much…

To have the ability to move so much data was brilliant.
Only problem I had was Quickbooks needs to warn customers not to use the program until data has been transferred.
I had to purge the transfer twice because I had practiced making invoices.

6 November 2025
Rated 5 out of 5 stars

Great customer support

The customer support was excellent. Really helpful and quick to respond.

The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.

5 November 2025
Rated 1 out of 5 stars

Multicurrencies not accepted

Multicurrencies not accepted, transferred created a lot of errors and discrepancies

25 October 2025
Movemybooks logo

Reply from Movemybooks

Hi Adam

Sorry the conversion didn't provide ideal results. We try to be clear about our approach to multicurrency and the fact that all transactions will be converted to the home currency. This can cause discrepancies as there are no revaluation or gains/losses accounts.

I've checked our records of your conversion, and it appears there may have been changes made to the data whilst the conversion process was underway.

We won't be able to improve on the differences resulting from multicurrency, but if you'd like to see if there is anything else we can do, please contact us at support@movemybooks.com.

Regards
Nathan

Rated 5 out of 5 stars

I migrated a 4m turnover business using…

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero were happy to pay the fee for migrating to their platform, so an absolutely brilliant experience.

30 September 2025
Rated 1 out of 5 stars

Dreadful Experience

We used Move My Books to transfer all our data from iur existing accounting system to QuickBooks, their partner firm. The whole migration has failed and we are now left with two accounting systems we cannot use. Move My Books did not check the data before or after the migration and insist no errors were detected during the process but 90% of our data has not been transferred. They are trying to blame us saying we provided an incorrect backup!!!! You cannot speak to anyone over the phone to get help, everything is done via email and you have to wait 24 hours for them to respond. Dreadful support, we wish we had never migrated.

10 September 2025
Movemybooks logo

Reply from Movemybooks

Hi

Sorry to hear things didn't go well. I've located a support thread where a colleague appears to have acknowledged they had a misunderstanding and that the data appeared to have been migrated correctly. Can you please check with your colleague and update the review to better reflect the nature of the migration?

Regards
Nathan

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