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Mous Reviews 15,494

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TrustScore 4.5 out of 5

4.5

Cell Phone Accessory Store
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Review summary

Created with AI, based on recent reviews

Looking at 2,854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the protective phone cases, which many report have saved their devices from damage numerous times. The customer service is frequently highlighted as exceptional, with many people appreciating the prompt, helpful, and efficient responses from the staff. Reviewers often mention quick resolutions to issues, easy warranty processes, and a generally positive interaction with the support team. However, some customers have expressed dissatisfaction with specific products, such as a screen mount that was described as noisy and not entirely secure, or certain phone cases that did not meet expectations for protection or durability. A few people also reported issues with cases becoming loose or not preventing screen damage after drops, despite the company's claims of superior protection.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting their durability and... See more

Customer service

Users describe positive interactions with customer service, highlighting their efficiency, professionalism,... See more

Quality

People report positive experiences with quality, often praising the superior protection and high-quality... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, kindness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My initial delivery arrived damaged, which I suspect happened during transit. I contacted Mous and within just a few hours, they resolved the issue promptly and effectively by sending a replacement... See more

Rated 5 out of 5 stars

Excellent case. This is the fourth I’ve bought from Mous. As the old adage goes ‘You generally get what you pay for’. That’s true with Mous products. My case arrived and I’d ordered the wrong size. Im... See more

Rated 5 out of 5 stars

Amazing customer service, my Mous Clarity 2.0 was badly damaged after years of being dropped, so I got in contact with Mous and within 2 business days I received a new phone case through the warranty.... See more

Rated 5 out of 5 stars

On my second phone with Intralock case, I have mounts for bikes and jetski. Never had a phone detach yet although I still sometimes use a lanyard as a backup (particularly on jetski, wave slams ca... See more

Company details

  1. Cell Phone Accessory Store

Written by the company

We are a young UK based start up company that strives to solve everyday problems through the use of innovative design! We pride ourselves on staying connected to our customers and utilising your feedback to refine our ideas and achieve excellence in regards to quality and functionality.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This is my 4th case and I only trust…

This is my 4th case and I only trust this brand. It’s crazy durable and not bulky at all like other cases around this level of protection. Had a delivery issue at my apartment but customer service was able to answer my request and provide a solution very quickly.

10 May 2026
Unprompted review
Rated 1 out of 5 stars

MOUS IS A SCAM!

It has been over a month since i contacted them and now they are not responding. Still not resolved.

29 March 2026
Unprompted review
Mous logo

Reply from Mous

Hi Paul,

We’re really sorry to hear that your issue is still unresolved and that you haven’t received a response recently. We completely understand how frustrating this must be, especially after waiting for over a month.

This is certainly not the level of service we aim to provide, and we sincerely apologise for the delay in communication.

Please reach out to us again via our website with your order details, and our team will make sure this is reviewed and followed up as a priority.

Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.

Kind regards,

Raine
Senior Customer Experience Team Leader
Mous Products Ltd.

Rated 5 out of 5 stars

Exceptional phone cases and customer service!

I’ve had 5 Mous cases over the years for different iPhones and they have all been perfect. I just finally had to make a claim for a minor defect and the customer service team resolved my issue immediately. Couldn’t been happier with the products and the service.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

£54 pound case and still the phone…

£54 pound case and still the phone cracked when knocked off a table. Do not buy. Not worth the money.

9 May 2026
Unprompted review
Mous logo

Reply from Mous

Hi there,

We’re really sorry to hear about the damage to your phone and understand how disappointing this must be, especially after investing in one of our cases for protection.

Our cases are designed to help reduce the risk of damage from everyday drops and impacts, but unfortunately no case can guarantee complete protection in every situation or against every type of impact. That said, we completely appreciate your frustration given what happened.

We’d really like the opportunity to look into this further and better understand the circumstances. Please reach out to us via our website with your order details and, if possible, photos of the case and the damage so our team can review this with you.

Thank you for taking the time to share your feedback.

Kind regards,

Raine
Senior Customer Experience Team Leader
Mous Products Ltd.

Rated 5 out of 5 stars

Quality shines through when issues…

Quality shines through when issues arise
True quality is best demonstrated when problems occur. I encountered a shipping issue that was not caused by the company, but their support team provided prompt and efficient assistance. Their quick response was professional and reassuring

9 May 2026
Unprompted review
Rated 4 out of 5 stars

Best case on the market

Best case on the market, I will never go back to otterbox. Only thing they miss is better camera lense coverage but I expect great things from them.

9 May 2026
Unprompted review
Mous logo

Reply from Mous

Hi Bianca,

Thank you so much for your amazing feedback — we’re thrilled to hear that you consider our case the best on the market!

We also really appreciate your suggestion regarding additional camera lens coverage. Feedback like this is incredibly valuable and helps guide future product improvements, so we’ll be sure to share it with our product team.

Thanks again for your support and for choosing Mous!

Kind regards,

Raine
Senior Customer Experience Team Leader
Mous Products Ltd.

Rated 3 out of 5 stars

S25 ultra case defected.

I have had a limitless Samsung s25 ultra case for over a year now, it has been a very good case but has developed a defect!!
Next to the volume buttons the case has deformed and gone out of shape slightly, for the price of the case I'm rather disappointed.

9 May 2026
Unprompted review
Mous logo

Reply from Mous

Hi Ryan,

Thank you for taking the time to share your feedback. We’re pleased to hear that the case has served you well overall, but we’re sorry to hear that it has developed a defect near the volume buttons. We completely understand your disappointment, especially given the premium nature of the product.

What you’ve described is not the level of long-term durability we aim for, and we’d like the opportunity to look into this further for you. Please reach out to us via our website with your order details and, if possible, photos of the issue so our team can review this and assist you further.

Thank you again for bringing this to our attention.

Kind regards,

Raine
Senior Customer Experience Team Leader
Mous Products Ltd.

Rated 5 out of 5 stars

Limitless Black Leather

Thank you Mous
Believe the hype ‘These go up to 11!’
Fantastic customer service and a quick delivery.
My iPhone 15+ is snug and safe inside the Limitless Black Leather. Clean lines and all the buttons work smoothly.
I have peace of mind that my phone is totally protected from the hard-drops on concrete that happen, for example, when I’m juggling too much stuff getting in and out of a car.

8 May 2026
Unprompted review

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