Mous Reviews 15,494

I got a phone cover that I wasn't satisfied with after 5 months. I contacted the company and explained the situation giving details and a photo.
Kim, whom I was talking with, was extremely helpful and understanding. Then in the end we were able to get a replacement cover.
The whole process was quick and easy. I liked this company before, but now it has gone above and beyond in my book.
Many thanks again

Ordered a case for my iPhone 16 pro and I HIGHLY recommend it, amazing quality

I had problems with my product but the support was very good.

I have bought Mous cases for 10+years now and keep coming back for the same reason. If I have ever had a problem with a case needing to be replaced due to issues, they have worked with me quickly to support and always follow through

On my second phone with Intralock case, I have mounts for bikes and jetski. Never had a phone detach yet although I still sometimes use a lanyard as a backup (particularly on jetski, wave slams can be quite vicious!

I did have a problem with this second case after almost two years where back and side started to separate. Mous gave me a number of options to remedy under warranty with almost immediate response to my query anc replacement quickly sent without fuss.

"Lifetime" predicted are never the cheapest but my experience has certainly been that Mous do al, they can to maintain a high bar

Excellent customer service! Judy helped me with their warranty, where they stuck to their lifetime policy, replacing my phone case for no charge after it started to fault two years after purchase!

Their cases have saved my phone from damage numerous times including many drops and clumsy behaviour,

Thank you Mous!

Absolutely incredible marketing. Unfortunately, the actual protection does not live up to the hype at all.

I used a Mous case for my iPhone 13 Pro Max because the brand constantly markets itself as premium, ultra-protective, “military-grade,” drop-tested, etc. The reality? After only a few normal everyday drops from hand height, my phone’s entire back glass is severely cracked and spiderwebbed around the camera area.

Not scratched. Not cosmetically marked. Properly shattered.

What makes this even more frustrating is the camera cutout design. The area around the cameras is barely protected. The case looks stylish, sure, but the actual impact protection around the most vulnerable part of the phone feels poorly thought out.

Now the back glass literally creaks when removing the case, and I’m looking at an expensive repair for damage that a “premium protective case” should have helped prevent in the first place.
Unfortunately, Trustpilot doesn’t allow adding photos here, because the condition of the phone speaks for itself.
At this point, I genuinely think people are better off buying a reasonably priced protective case from a solid mainstream brand instead of paying extra for marketing and YouTube drop-test aesthetics.

Lesson learned. I won’t be buying Mous again.

I have three mouse covers in the family and collectively we would have dropped the phone in the cover a hundred times. I have never seen the cover coming off or any damage to the phone either. Which I can’t say about other cover. I am so happy to have the Mous cover and am absolutely satisfied with their customer service as well. There was a need to reach out to them on two occasions and both the times I was provided immediate resolution of my concern at no extra cost. The best iPhone covers so far.

I ordered for my iPhone 16 pro max two different clear cases at Mous website, as it was 20€ cheaper, than on amazon. The delivery from England to Germany took approximately one week. I liked the thin case a lot, but was not a big fan of a black material around cameras. The other black case was too bulky for me. So I decided to return both products. The communication with customer service was very fast, friendly and supportive! Unfortunately the retour (with tracking) cost me 20€ at DHL, because England is not in the EU. That’s why I even thought to keep both products to avoid this cost. Due to that I gave 4 stars rating.

Aside for the quality of the Iphone cover, the kindness and support from this company is unbeatable!
Easily my top recommendation for covers and protection for your devices!

I had a small cosmetic issue due to excessive wear/ use of my phone case which gets heavily abused everyday. I got an almost immediate response from Dette on the customer experience team and a replacement was processed and on the way just as fast. Great customer service and warranty!

I have purchased many products from Mous, and they are consistently good. Unfortunately I had an issue with one item, which Mous quickly solved and sent a replacement. Always appreciate a company to have great customer services. Thanks

Product quality has several small issues which were unfortunate.
But received outstanding customer support services from Meg who was able to provide replacement pieces under warranty

Starting today, I will only trust Mous for phone cases. They are undeniably the most reliable brand—always there supporting you whenever you use their products. I have full confidence in them and truly appreciate their excellence.

The level of professionalism displayed by Mous [Kim] was top-tier. Communication was clear throughout the process, and the final result exceeded my expectations. A seamless experience from start to finish.

Excellent and prompt response from Customer Service after ordering the wrong size case. They changed the order before despatch with no issues.

I experienced a minor concern with my phone case and was met with an exceptionally positive customer service interaction. This experience instills confidence in me regarding future purchases, as I now have a strong sense of trust in Mous as a vendor.

This is a very solid company with high quality products. I did a ton of research after buying my iPhone 17 Pro Max for a good protective case. I watched a bunch of YouTube videos and this Mous case kept coming up. I currently have 2 of them and it is my favorite case (this is coming from someone who has at least 10 others (Apple, Benks, Nomad to name a few). I wanted to return one because the color was a little too bright for me. The company responded quickly to my email and gave me clear instructions on how to return it for a full refund. This kind of customer service isn’t common anymore sadly, and Mous has earned my business. Thank you for standing out in the best possible way.

Simple the best products and customer service around. 5 stars for everything...

Life time warranty really does mean life time warranty! The cover I bought for my phone has always greatly protected it, but the cover did still take some damage over it’s 4 or so years of use. Even though I couldn’t myself find my receipt, Mous was more than helpful and accepted my warranty claim on my rather damaged cover! Will definitely be going back to them once I buy a new phone at some point!