Motowales Reviews 

222
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional professionalism across all interactions. Customers frequently praise the staff and team members for providing first-class advice, maintaining brilliant communication, and ensuring a welcoming atmosphere during visits. Consumers are extremely satisfied with the fantastic product quality, noting that items match descriptions perfectly and ordering online is completely straightforward. People also highlight the remarkably fast delivery times, secure packaging methods, and prompt dispatches that ensure purchases arrive safely and right on time. Buyers consistently mention that they would gladly recommend the business to others and look forward to placing future orders.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fantastic knowledge and a... See more

Product

Consumers find product to be positive, expressing satisfaction with high quality items and excellent build.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping speeds and... See more

Staff

Customers had positive experiences with staff, highlighting their fantastic product knowledge and... See more

Order

Users describe positive interactions with order processes, highlighting smooth and straightforward purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(222)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would definitely recommend

I had a couple of questions before and after I purchased and their customer service was superb- fast, helpful and accurate. Delivery was also far quicker than I expected. Would 100% recommend them

10 March 2026
Rated 5 out of 5 stars

Very good service from calling in for…

Very good service from calling in for some advice and getting a price ,
Booking it in and dropping the bike in a day earlier made it easier for me, seeing the difference when I picked it up Iam still smiling.
10 out of 10
Clive B

25 February 2026
Rated 5 out of 5 stars

Best Customer Service possible

Best Customer Service possible.
They immediately let me know they were not happy with the part I ordered due to slight damage so gave options of full refund, waiting for the same part or free upgrade to a better part.
When the part arrived shortly after it came with a free gift and a pack of haribo. … you had me at Haribo.

6 March 2026
Rated 5 out of 5 stars

Premium accessories and fitting service.

Great communication and assistance from the booking stage to handover of bike back to me.

Comprehensive feedback on where the components were fitted for future accessibility and complete instruction and demonstration on the operation of the upgraded accessories.

Good competitive pricing.

And finally…. A great cup of tea and Coffee 👍

4 March 2026
Rated 5 out of 5 stars

Great products and amazing delivery speed

The service from these guys is top notch. Super quick dispatches and 24 hour deliveries which is amazing. I’d nearly always opt to pay for 24 hour delivery for bike parts but nowhere really offers that service. They also stock parts that not all places do. I was after the Denali d7 pro lights and unlike other websites motowales’ makes it so easy to select what you need for your bike. I’ll likely always turn to these guys in the future

30 January 2026
Rated 5 out of 5 stars

Nice people to deal with

Nice people to deal with, kept me informed, as what i wanted was out of stock but due in a few days, bought apduro panniers off them, they arrived as advised and are good quality, would recomend both moto wales and apduro

20 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered some Apduro pannier frames online from Motowales and then after talking to them by phone, I changed my order for 2no Apduro panniers. Motowales credited the original amount paid without any complaint and the panniers themselves arrived a few days later. I havent been able to test them yet on a tour but they look to be good quality

16 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look