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Motorway Reviews 

107,528
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the process as easy, straightforward, and efficient from start to finish. Many praise the professional and helpful staff, highlighting clear communication and responsive customer service throughout their experience. The overall user experience is frequently noted as smooth and quick. However, some people mentioned that initial valuations decreased significantly, and dealers sometimes attempted to negotiate lower prices during collection. A few reviewers also reported issues with customer service, experiencing long wait times or unhelpful interactions. Additionally, some encountered difficulties with collection arrangements or dealers withdrawing from sales.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the selling... See more

Price

Clients share ambiguous opinions on price, with many expressing dissatisfaction when the final price is... See more

User experience

Customers report a high level of satisfaction with the user experience, finding the process quick, easy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very professional process from start to finish. No issues at all with Motorway. There was some confusion from the dealer on how to deal with the QR code on pickup. Perhaps a little more education on t... See more

Rated 5 out of 5 stars

So simple. Uploaded my photos Friday morning, car went for auction Friday afternoon and sold for more than I expected. Car collected which no messing around or questions just a quick test drive and pa... See more

Rated 5 out of 5 stars

My second time using Motorway and I am pleased with the service once again. The app itself is simple to use and gives clear instructions on listing your car. The communication throughout the process w... See more

Rated 5 out of 5 stars

Overall a very easy and transparent way to see a car. The process was straightforward, communications excellent, and even when there were questions to be answered they were done quickly and... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

108K reviews

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4.4

All reviews

(107,528)

21,124 reviews in the last 12 months

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Rated 4 out of 5 stars

A good place to sell your vehicle

A good place to sell your vehicle as it enables you to post many photographs, including any defects, so potential buyers can see exactly what the condition is prior to bidding, making the actual collection a very simple process.
One minor issue I experienced was the inability to see the full profile or edit any information once posted.

28 July 2026
Rated 5 out of 5 stars

Very simple and quick process.

Very simple and quick process.
Easy to use app guides you through the documenting of all you vehicle's details.
Simple handover process an fast payment.
A good price given, as long as your honest no haggling.

30 July 2026
Rated 1 out of 5 stars

Total lack of communication from…

Total lack of communication from Motorway - no collection. Buyer told V5 problem but you had it and approved - you booked the collection and reminded me - just didn’t tell the buyer. Not the service I’ve come to expect from Motorway.

30 July 2026
Motorway logo

Reply from Motorway

Hi Richard,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help if you’re experiencing issues with an active sale, they can be reached on 0203 988 3388.


Kind regards,

Saj
The Motorway Team

Rated 1 out of 5 stars

Despite contacting you on various…

Despite contacting you on various occasions and being told the problem had been sorted it had not. I sent documentation to say my car was not under finance you kept insisting it was. It's like the elbow does not know what the knee is doing in your company. Being shunted from person to person on the calls I made on the 20th of July. Then the calls I again had to make on the 28th when the car was in the process of being picked up was just unacceptable. Can't do this in the real world. Need to improve your process. Apologies too late. I will not be recommending your service. MSE will get a run down of my experience.

28 July 2026
Motorway logo

Reply from Motorway

Hi Lynn,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.


Kind regards,

Saj
The Motorway Team

Rated 4 out of 5 stars

An easy sale.

An easy sale although one naturally feels a little stressed - especially if you’ve not used the system previously. The thing to remember is the purchasing dealer will use a third party collection company, so expect multiple contacts. The guy that came to collect (in the end a day earlier than expected) was very pleasant and agreed the car was in exceptional condition. No hassle. The money was in my bank account within fifteen minutes of him arriving.

29 July 2026
Rated 1 out of 5 stars

Same as webuyanycar

You take all the evidence photos and dealers try to knock you down the same way as webuyanycar. then they walk away if you refuse.

29 July 2026
Unprompted review
Motorway logo

Reply from Motorway

Hi Edward,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.


Kind regards,

Saj
The Motorway Team

Rated 5 out of 5 stars

I got a price that exceeded my…

I got a price that exceeded my expectations and £2,000 above the trade-in price I had been offered. I found the App a bit glitchy, but the processes and information given out by Motorway are really clear and work very smoothly.

30 July 2026
Rated 5 out of 5 stars

It was a pretty smooth process

It was a pretty smooth process. I got more than the initial valuation (although the dealer did drop by a couple of hundred compared to their winning bid) so overall I was happy. More than other companies were going to give me AND the fee was less.

30 July 2026
Rated 5 out of 5 stars

Easy to use - painless collection

Easy to use - step by step guide - pick up and payment were completely painless - the dealer did the DVLA transfer online and I had immediate confirmation- two small issues - I struggled to add additional information and had to call which was easy and the achieved price was below the guide price which talking to other friends who have used Motorway is normal.

27 July 2026

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