Banner for Motorway

Motorway Reviews 

107,348
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 21,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the process as easy, straightforward, and efficient from start to finish. Many praise the professional and helpful staff, highlighting clear communication and responsive customer service throughout their experience. The overall user experience is frequently noted as smooth and quick. However, some people mentioned that initial valuations decreased significantly, and dealers sometimes attempted to negotiate lower prices during collection. A few reviewers also reported issues with customer service, experiencing long wait times or unhelpful interactions. Additionally, some encountered difficulties with collection arrangements or dealers withdrawing from sales.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the selling... See more

Price

Clients share ambiguous opinions on price, with many expressing dissatisfaction when the final price is... See more

User experience

Customers report a high level of satisfaction with the user experience, finding the process quick, easy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very professional process from start to finish. No issues at all with Motorway. There was some confusion from the dealer on how to deal with the QR code on pickup. Perhaps a little more education on t... See more

Rated 5 out of 5 stars

So simple. Uploaded my photos Friday morning, car went for auction Friday afternoon and sold for more than I expected. Car collected which no messing around or questions just a quick test drive and pa... See more

Rated 5 out of 5 stars

My second time using Motorway and I am pleased with the service once again. The app itself is simple to use and gives clear instructions on listing your car. The communication throughout the process w... See more

Rated 5 out of 5 stars

Overall a very easy and transparent way to see a car. The process was straightforward, communications excellent, and even when there were questions to be answered they were done quickly and... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(107,348)

20,990 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have sold 2 cars before and the…

I have sold 2 cars before and the service was impeccable but this time it took a long time to collect the car and then the buyer tried to get money off for a scratch you could hardly see. But all done and dusted now.

27 July 2026
Motorway logo

Reply from Motorway

Hi Tanvir,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.


Kind regards,

Saj
The Motorway Team

Rated 5 out of 5 stars

Quick and easy sale

Sold my car with Motorway, it sold very quickly and I got a very good price for it. The buyer came quickly and collected it. Although I wasn't yoo happy about letting the whole V5 form go with it so I let DVLA know myself it had been sold so it wasn't stll registered to me. I would recommend Motorway as a means to sell your car, better than webuyanycar who tried to rob me.

24 July 2026
Rated 5 out of 5 stars

The service was great

The service was great - however the photos are very fiddly to get right, the documenation to attach is not so easy (when you dont attach all service records, the price is reduced) the collection was smooth (although not ticking the slight alloy damage box was upsetting). However, the price was still better than the part-ex offered by dealers - so I will continue to use Motorway.

26 July 2026
Rated 4 out of 5 stars

A very well organised experience

A very well organised experience, everything I needed to do was explained clearly even down to guidance on taking the correct photos required, I was kept well informed of each step in the process , the only concern I had was the payment method , I believed it would be through motorway as I’d been asked and supplied my details , but it came directly through the dealer , I felt a bit uncomfortable and wary but it all went through ok

26 July 2026
Rated 4 out of 5 stars

Easy but high fees

While the process was relatively simple and made it easy to sell my car, the fees they charge the dealership are extremely high, meaning that as a seller we will often get substantially under the guide price due to dealers compensating for the fees.

27 July 2026
Rated 3 out of 5 stars

This is my 2nd time selling a car…

This is my 2nd time selling a car through Motorway, approximately 6 yrs after 1st experience and was disappointed with the overall experience. Now £80 Administration Fee and they can now collect car on dealers behalf anytime within 5 - 7 days but only a maximum of 300 miles otherwise price can be dropped.?? Unfortunately I won't be using Mororway again as overall experience was not what I was hoping for.

27 July 2026
Motorway logo

Reply from Motorway

Hi Aidan,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.


Kind regards,

Saj
The Motorway Team

Rated 5 out of 5 stars

First time seller - would use the process again

Simple selling process from start to finish. A bit daunting for the person using the site for the first time, but once you're into it the process becomes very easy. I would use Motorway again in the future for any other car sales - it's such a simple and quick way. The cost is slightly high given that you sell the car at under market value but it's acceptable.

27 July 2026
Rated 5 out of 5 stars

Simple to use and seamless sale

The app was simple to use and guides you through the photos that are needed for the listing. Communication with the buyer was seamless too, with the money transferred securely into my account before I handed the keys over

23 July 2026
Rated 5 out of 5 stars

Motorway was quick and easy to use

Motorway was quick and easy to use - I hadn't sold a car before and this made the process easy and uncomplicated. A few issues uploading images to the ap - but got there in the end. The team were also supportive as we were selling due to a bereavement and there is a lovely additional touch of providing access to the ap empathy to help with managing the process of coping with a bereavement.

17 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look