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Motorway Reviews 

107,252
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the process as easy, straightforward, and efficient from start to finish. Many praise the professional and helpful staff, highlighting clear communication and responsive customer service throughout their experience. The overall user experience is frequently noted as smooth and quick. However, some people mentioned that initial valuations decreased significantly, and dealers sometimes attempted to negotiate lower prices during collection. A few reviewers also reported issues with customer service, experiencing long wait times or unhelpful interactions. Additionally, some encountered difficulties with collection arrangements or dealers withdrawing from sales.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the selling... See more

Price

Clients share ambiguous opinions on price, with many expressing dissatisfaction when the final price is... See more

User experience

Customers report a high level of satisfaction with the user experience, finding the process quick, easy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very professional process from start to finish. No issues at all with Motorway. There was some confusion from the dealer on how to deal with the QR code on pickup. Perhaps a little more education on t... See more

Rated 5 out of 5 stars

So simple. Uploaded my photos Friday morning, car went for auction Friday afternoon and sold for more than I expected. Car collected which no messing around or questions just a quick test drive and pa... See more

Rated 5 out of 5 stars

My second time using Motorway and I am pleased with the service once again. The app itself is simple to use and gives clear instructions on listing your car. The communication throughout the process w... See more

Rated 5 out of 5 stars

Overall a very easy and transparent way to see a car. The process was straightforward, communications excellent, and even when there were questions to be answered they were done quickly and... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107K reviews

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4.4

All reviews

(107,252)

20,876 reviews in the last 12 months

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Rated 1 out of 5 stars

Sellers beware

Website didn't work. Document verification was unnecessarily difficult.
Buyer tried to haggle the price down on collection.

25 July 2026
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.


Kind regards,

Rated 1 out of 5 stars

Huge valuation discrepancies

Was offered more than 14,000 to begin with. Went down to a guide price or an estimated price of 13,100 after including all images and details regarding the car . Though it was very low I went ahead with it. After auction however the highest offer was 11,500. Huge difference from initial valuation, a lot lower than other sites. Also the app had many issues.

25 July 2026
Unprompted review
Motorway logo

Reply from Motorway

Hi Kamrul,

Thanks for your review. Unfortunately, we’re unable to identify your records using the information provided here, so we’ve requested further information via Trustpilot.

Please respond with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation.

Kind regards, 
Lyds 
The Motorway Team

Rated 5 out of 5 stars

Easy process

Easy process. Great price.
Quick pick up and money in my bank while they were still on the test drive.
48 hours from start to finish 👍
Would use again if needed.

22 July 2026
Rated 5 out of 5 stars

This was a very straightforward…

This was a very straightforward process. I got the estimated money for the car from the Motorway auction (in fact a small amount more) which I was happy with. My car was in very good condition which helped the process but still, it worked well.

25 July 2026
Rated 5 out of 5 stars

Highly recommended

The staff were very friendly, professional and helpful.
There was clear support and guidance.
The process was quick, simple and effective.
I would highly recommend Motorway.

25 July 2026
Rated 5 out of 5 stars

Excellent way to sell your car

I thought the service was excellent from Motorway. Contacting by phone was easy when k wanted advice what to do about retaining my private plate and the issue with waiting for the new V5C form. Collection was straight forward - car was as described so given the agreed price no haggling or reduced offer. Payment came through really quickly before I handed over the V5C. I would recommend them 100%.

25 July 2026
Rated 5 out of 5 stars

Hassle free sale

Very easy to follow instructions , car was sold within 1 day for a good price and was collected with no hassles 2 days later. Price achieved was £1k higher than one provider and £2k higher than another. Well worth the fee!

25 July 2026
Rated 5 out of 5 stars

First class service

I found Motorway to be an excellent platform to sell a car from start to finish it was very easy. I was kept updated every step of the way and I would have no hesitation in recommending this company

25 July 2026
Rated 4 out of 5 stars

This is great service overall

This is great service overall , I recommend MWay, but my experience was not without issue.

Good bits first; this is so easy for busy people, no lengthy wondering ‘will they, won’t they’ buy like selling privately. I was kept well informed at every step of the process, and there’s no pressure to sell if you’re not happy with the highest bid. I sold my car, got instant payment in collection, great service.

Now the not so good; on my advert I was scrupulously honest about a tiny chip in the paint (1mm) in the door well, a a light faint scratch in the other door well, around 1cm long. Not visible with doors closed, other than that, the car was absolutely immaculate. The valuation given against the advert which had this information was around £700 higher than after a conversation with MWay pre-auction providing exactly the same information. This valuation provides a guide for the buyers so unlikely you will receive much more than that. On collection, the buyer said I’d been far too honest and could’ve covered it with a marker pen, it was inconsequential.

A major shock during the sale was an automatic email from MWay with a payment link, telling me to pay £12,000 immediately as I had a deficit in my car finance. I knew this was not the case, I had a settlement quotation that I had uploaded to MWays secure portal several times, and had downloaded settlement quotes over the course of a few months from my finance company so was very well aware that there was money owed to me not the other way around. Despite this, this bill was an awful shock, it landed in the evening so had the stress all night until I could contact them the next day. If the amount requested hadn’t been so ridiculous, and a person knew they owed money then this approach could have resulted in a person overpaying. Check everything carefully before you pay. I can only assume AI read a document incorrectly.

Don’t be put off, just don’t be rushed, and check everything carefully.

25 July 2026
Rated 5 out of 5 stars

All went to plan

I was a bit sceptical but was pleasantly surprised by the service. The collection driver was very thorough and picked up the tiniest marks, but I’d already included them in my submission so his report matched mine. The price didn’t change. Payment was very quick and the driver was polite and helpful. Motorway kept me informed throughout.

17 July 2026
Rated 5 out of 5 stars

I liked the Motorway website

I liked the website and the various stages you took me through. The whole process was better for me than having to take the car to you, as with other websites.

25 July 2026

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