Motor Trust UK (Preston)Reviews 

233
TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

I made enquiries the day before I set off about what looked like an exceptional VW Polo. The car looked perfect in the pictures, but the reality was in stark contrast. The car was rusty and had signi... See more

Rated 5 out of 5 stars

Well worth the two trips to Lancaster from London. Great service - We went to look at an X6 and ended up buying and Range Rover as well ! No pushy sales patter - All paper work sorted for us and... See more

Rated 5 out of 5 stars

I've bought 4 cars through Motor trust over the past decade and always had great experiences. James is tremendous at being transparent, honest, clear and timely with his communication. I can't say eno... See more

Company details

  1. Used Car Dealer

Written by the company

Cars you can TRUST from Motor Trust UK. Drive away with total peace of mind. All retail cars AA inspected.


Contact info

3.8

Great

TrustScore 4 out of 5

233 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(233)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Motortrust Preston

Big thank you to Adam at MT Preston - we bought a Ford Kuga here last week and Adam was very professional, knowledgable and listened to what we said - not pushy at all and let us come to our decision in our own time.
Would highly recommend!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Big thank you to Chris!

I was recently in an accident which left my previous car a write off... Chris was absolutely amazing, I specified I would like a car very similar as I didn't want to change & he made everything happen. Nothing was too much. He was very honest & everything was signed and sealed very quickly.

Thank you for everything. I would highly recommend the team at MotorTrust

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I have to say I was treated very well…

I have to say I was treated very well from start to to finish the car was just what I was looking for, and the customer service received from Chris was first class, and I would highly recommend to friends and family witch I already have done,the only thing I'm a little bit disappointed in is that the front bumper had a lot of bad paint work that I didn't see. And they won't have anything to do with repering it, as I was promised. But other than that it's a lovely car and a great choice

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Fab experience with Ian Gibbs

I purchased and picked up a car today from MotorTrust Preston. Ian Gibbs has been the loveliest person to deal with. He is so friendly and has kept me updated every step of the way. He put extra care into making sure I would be happy with the car. I couldn’t rate him enough. Thanks Ian!

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Bought our family car today from Motor…

Bought our family car today from Motor Trust in Preston! Such a beautiful car, we’re over the moon! Ian dealt with everything for us & made things run smoothly & made our buying experience a good one! Thankyou Ian & everyone at Motor Trust at the Preston branch.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Nothing is too much trouble

Excellent customer service..no high pressure sales …everything is explained in plain English…went for a test drive and explained that I live in on an incline so the route was country lanes/uneven roads and hills..nothing was too much trouble..
Car buying is quite stressful at times but Kork(salesman) made it all so simple..

Will return in the future..👍

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Buying a car is a very stressful…

Buying a car is a very stressful experience. At Motor Trust, there are no pressure sale tactics and all staff including non sales staff are very happy to help. The sales staff are very informative and professional. This is my second vehicle with them and I would definitely use them again

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service !
I was looking for a small secondhand car to share with my daughter and I was dealt with like i was buying the most expensive car on the forecourt. I felt safe and cared for and the car is immaculate , fully serviced and MOT. Andy customer service was outstanding. Very grateful, will definitely return to Motor trust Garstang.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service. Wanted to buy a car from them but they didn’t bother getting back to me. Tried phone, email, WhatsApp (twice) and their website enquiry form (3 times) but nothing back from them. Strange way to deal with people wanting to buy a car! Went to a more reliable and customer focused dealership instead as Motor Trust clearly didn’t want my business!

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Top notch service

Had a mooch about on Mototrust site on Preston New Road ... VERY tidy & exemplary forecourt.
Spoke to Carl .. (A real great guy) no pressure to purchase no over the top selling ....
You want a decent car with a decent deal behind it ..
GO TO MOTOTRUST !!!!

12 October 2024
Unprompted review

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