Motortrustuk Garstang Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the car buying process smooth and pleasant. Many highlight the excellent customer service, noting that employees are knowledgeable, answer all questions adequately, and provide clear explanations without pressure. The overall service is frequently described as efficient and straightforward, with people appreciating the ease of the process from initial inquiry to driving away in their new car. Reviewers are very happy with the quality of the cars and the attention to detail, including thorough preparations and after-sales support. However, some customers also noted issues with communication and transparency, experiencing delays and a lack of clear information regarding vehicle checks or repairs. A few other people also felt that the customer service deteriorated after the sale, with concerns about unaddressed issues like undisclosed damage, missing keys, or mechanical problems that were not resolved.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Users describe positive interactions with the product, often expressing satisfaction with their car... See more

User experience

Customers generally report positive experiences, finding the process of buying a car easy and... See more

Customer service

Clients share positive opinions on customer service, with many praising the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just bought a car through Morgan and he has been brilliant all the way through the process. From the first contact by text he has kept me updated all the time and has sent videos and photos of th... See more

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought a Mercedes from this garage. Straight forward process from the start, booked a test drive. Communicated with Joe one of the staff members. Very good communication from the very start and suppor... See more

Rated 5 out of 5 stars

This was the first time I have ever bought a nearly-new car online. The salesman Andy was professionally friendly and made me feal at ease through the whole process. Due to me having a debilitating i... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you so much Ben

Thank you so much Ben! You have been Amazing 🤩 if you’re out and about and thinking of purchasing a new car, give Ben a shout at MotorTrust Garstang 👍

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Collection from Glasgow

Came down from Glasgow to collect car after speaking with Mark all week. All was made very easy and treated like part of the family from everyone at the garage. Car was in exact condition i was told. Couldn’t recommend more!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service with Mark

Excellent service with Mark, very helpful and really informative - Quick turnaround getting the car and all promises and timescales met!! Thanks Mark..!!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Mercedes from this garage

Bought a Mercedes from this garage. Straight forward process from the start, booked a test drive. Communicated with Joe one of the staff members. Very good communication from the very start and supportive throughout.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Have just bought a car through Morgan…

Have just bought a car through Morgan and he has been brilliant all the way through the process. From the first contact by text he has kept me updated all the time and has sent videos and photos of the car without me having to ask, I would definitely buy a car from him again. After having a really bad experience with a garage last year with the worst customer service I have ever experienced this time has been the complete opposite.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes Amg A45 from Motortrust

Bought my Mercedes Amg A45 from Motor trust and what a car it is,I'm absolutely made up with it. Would like to say a special thanks to Morgan who dealt with the deal,Morgan was very friendly and helpful and not one bit pushy,he made sure any problems I had with car was taken care of,wheels,aircon,bodywork etc etc nothing was a problem or negotiated against,Morgan dealt with the tax transfer,the money,the warranty everything, was a breath of fresh air,so once again a big thanks to Morgan and motortrust for everything they did,the car is amazing 👏

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly positive experience…

I had a thoroughly positive experience buying my fabulous BMW convertible from Joe. He was very upfront and honest with no hideous sales pressure. As I bought the car unseen in person, Joe sent me photographs and videos, highlighting any issues and confirming that all would be sorted which they were. He answered my many, many sometimes quirky questions in super quick time. Joe organised delivery and the car arrived in immaculate condition and so far I haven’t had any issues, just a beautiful convertible to whizz around in, in this fine sunshine we are enjoying! Thanks Joe

27 March 2026
Unprompted review

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