Motortrustuk Garstang Reviews 

Ben asked me to leave a 5 star review before I took the car. What followed was terrible customer service and after care, they don't give a monkeys once you've walked out the door.
Rang multiple times to get an interior part fixed as I brought it up whilst buying the car. Didn't pick the car up for over a week so had enough time to get the part and get it fixed.
Drove the car away and told to ring to sort out getting the part fixed, rang a few times and now emailed to get the part fixed as the customer service once driven away is terrible.
Doesn't fill me with confidence to return as a customer in the future the lack of communication and follow up action.

Just bought a car off Ben
Took 3 weeks to get it
Various things wrong with it
They did put all the things right with it
Once it was ready was told he was putting extra fuel in to which the petrol light came on as I got on to the motorway
Then I realised the tracking was also way out which was the reason I was waiting on that day
Not a good start
I rang nigel who could only apologise and told me to book it into a garage near me and they would pay for it
Was hoping for a better experience
They were fine at the end saying any more problems just ring them and they would sort it out
Let’s hope I don’t have to
They are a good set of lads not pushy and will put you at ease

Very professional, all paperwork done quickly and efficiently

Mark and ben sorted everything out smooth the car top.

Mark was great to deal with for purchasing my golf gti, answered all questions i had and made the whole process really smooth.

Bought a car from Mark, was really helpful, came to see the car, helped with any questions and had the car ready with everything it needed and ready to take home within a week.

Ben was very professional,made purchasing experience easy, pleasant manners good conversation isn't. Would recommend him to future purchasers.

Cannot fault the team here, I'm not very good with the finance side of it all,however they explained to me really well and made sure I was looked after, when I arrived to collect the vehicle it was quick and effortless and I drove away with a smile, the valeting side was also spot on high quality all in all a fantastic service

Ben was very helpful and informative. Made buying my car very easy. Thank you!

Ben was very helpful and friendly in the process and made sure the car was 100% ready for collection.

Wide range of vehicles. Ben went out of his way to find a vehicle suitable for my needs.
Would highly recommend

Excellent service, from start to finish. Would definitely use again.

I reserved an Audi Rs7 with motor trust uk , after several issues with the car and almost a month wait before It was road worthy, my finance agreement had expired and now general manager Nigel refuses to refund me my £744 deposit, contradicting what the salesman Morgan had told me. Possibly the worst customer experience I’ve ever encountered.

Dealt for years with these guys great service great value wouldn’t go anywhere else
They let you look at your leisure and are always on hand to help and answer any questions
Thank you

Huge thanks to Ben for going above and beyond to help us get the car we really wanted. A great company to deal with.

Absolutely fantastic service could not fault any part of the transaction from phone call to road test to sale really friendly service and very informative
Highly recommend

The service was amazing, I could not fault Ben at all, he was so helpful, the whole sale was smooth from start to finish! Thanks again 😊

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everything clearly, with no pressure at any point. The whole process was smooth and well organised, and I felt confident I was being looked after properly. Excellent customer service and a trustworthy company I wouldn’t hesitate to recommend them and would happily use them again.

The process of getting a car was straightforward and simple, Mark was really helpful, took his time to explain warranty, finance and helped to tailor my interests to a car that fit my budget and lifestyle! Happy customer here…😁

Mark has been so helpful right from the very first contact.
Looking forward to enjoying my new car and will look to go back when we want to change our other car.