Motor Range - Manchester Reviews 

104
TrustScore 4.5 out of 5

4.3

Alexandria Drive, Lord Sheldon Way, OL7 0QN Manchester, England, GB


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Rated 5 out of 5 stars

Nav helped us buy our daughters first car. Excellent customer service, knowledgeable, no pressure & he made the whole experience easy & relaxed. Thank you very much Nav. I can highly recommend thei... See more

Rated 5 out of 5 stars

I recently purchased a new car from the Manchester dealership. Tony Hewitt and AJ provided exceptional service. Their professional advice and in-depth product knowledge enabled me to make an informe... See more

Company replied

Rated 5 out of 5 stars

I went there to buy a car as I bought one from them previously when it was the Car People. Mr. Bas went out of his way to welcome us and help us. He showed me an Audi A1 and then when the automatic wa... See more

Rated 1 out of 5 stars

I bought a vehicle which after one month I noticed that the rear door seals were hanging off. When I contacted them about this they said can you send some photos. I did this and heard nothing back so... See more


Company details

  1. Car Dealer

Written by the company

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0161 301 6800 or live chat on our website - visit www.motorrange.co.uk. Ideally situated just off Junction 23 of the M60, Motor Range Manchester is simple to get to from all directions. You’ll find us 2 minutes from Snipe Retail Park on Lord Sheldon Way, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Alexandria Drive, Lord Sheldon Way, Manchester, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Contact info

  • Alexandria Drive, Lord Sheldon Way, OL7 0QN, Manchester, England, United Kingdom

  • 0161 301 6800

4.3

Excellent

TrustScore 4.5 out of 5

104 reviews

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1-star

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Replied to 97% of negative reviews

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4.3

All reviews

(104)

746 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! From walking through the door Nav gave us a nice warm welcome. Helped show us options of cars and had good knowledge on them. Alec sorted the finance and worked well with Nav to make sure we were looked after and they took care of everything.
Fantastic team!

28 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Ashleigh for taking the time to leave this 5 star feedback. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Poor after care

Got car from here in September engine management light came on in November had it scanned and found out the cause took it to these as I’ve got warranty they had it for a full day said no light came on could be battery issue. I know it wasn’t. Cleared the light carried on light came back on couple weeks later scanned it again sent them proof of the issue they took it in to be repaired on Wednesday 21st of Jan 26. So nearly 2 months to get a repair took the car on the motorway on the 25th of Jan light came back on seems like it’s not even been repaired and just cleared the light again as did before. Will be looking at how to return the car and going else where

25 January 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Stefan,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must be. Our aim is always to resolve any issues promptly, and we’d like the opportunity to work with you to ensure your vehicle is fully back to the standard you expect.

Could you please e-mail me at laura.gilchrist@motorrange.co.uk with your full name, vehicle registration, and the best contact details so we can liaise directly with our service team and address this matter as quickly as possible?

We truly appreciate your patience and look forward to resolving this for you.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

​Highly Recommended: 5-Star Service at Motor Range Manchester

​I bought a car from Motor Range Manchester today and the service was truly exceptional.
​The salesman, Sean, was incredibly knowledgeable and went the extra mile to look after us. He even arranged to have the car transferred from the Liverpool branch for me at no extra charge, which was a huge help. I visited with my three kids and they really enjoyed the visit; the team made us all feel so welcome, making the whole experience much easier for me.
​When it came to the paperwork, the Manager, AJ, was brilliant. He simplified the various finance options, making everything clear and easy to understand.
​Great job guys, keep going! If anyone is thinking of buying a car, I would definitely recommend this place.

22 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Zaheer, thank you for taking the time to leave this kind feedback! Your lovely comments will be passed on to Sean and AJ at our Manchester branch. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Definitely recommend the motor range

I'm so happy with the service I received. Andy who helped be choose a car was so friendly and approachable. The handover was so quick and efficient.

22 January 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Joanne, thank you for taking the time to leave this 5 star feedback!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Very helpful

Very helpful, excellent customer service. Nothing was too much bother! 5***** definitely use again. Andrew Baines was good to deal with.

20 January 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Tracey, thank you kindly for the great review! Your positive feedback will be passed on to your sales advisor Andrew. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Brilliant service throughout

Brilliant service throughout, Andrew Baines made the car buying process easy.

17 January 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Ryan for this 5 star review! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Cherie on the services desk is…

Cherie on the services desk is absolutely amazing, she has handled my situation better than I could ever ask for, keeping me up to date every step of the way and explaining everything to me clearly, could not ask for a better service.. thank you ladies

8 January 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Mandy for taking the time to leave this great 5 star feedback. Your kind comments will be passed on to Cherie and the Service team at our Manchester branch. Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

The service here was exceptional

The service here was exceptional. The salesman Adam was very knowledgeable and helpful. If anyone is thinking of buying a car, i would definately recommend this place.

2 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Lisa for your kind comments! Your lovely feedback will be passed on to Adam at our Manchester branch. Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Furqan was very great

Furqan was very great, manage to find what i was looking for

13 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello, thank you for taking the time to leave this great review!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

I don't know how they can sleep at…

I don't know how they can sleep at night... We purchased a car from Motor Range Manchester in December. The vehicle was delivered on 16th December, and from the very first day of use we noticed an unusual noise coming from the rear of the car.
On 27th December, a tyre warning appeared on the dashboard and the vehicle became undriveable due to a completely flat rear tyre. Our breakdown cover attended and fitted the spare tyre, at which point a large visible gash in the tyre was identified.
Despite this happening well within the first 30 days of ownership, Motor Range stated that the issue was a puncture likely caused by external factors and refused to accept responsibility. They confirmed in their final response that they would not repair or replace the tyre and would not offer a refund. Communication throughout was poor, with missed call-backs and long delays, and we were left without a usable vehicle for an extended period.
As parents with a baby, this situation was extremely stressful, and the lack of urgency or ownership shown only added to the difficulty. Based on our experience and the handling of our complaint, we will not be purchasing from Motor Range again and would not recommend them to others.

27 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Jessica,

Thank you for taking the time to leave your review. We are genuinely sorry to hear that you are disappointed with your experience and understand how frustrating vehicle issues can be.

We would like to clarify that while your vehicle was supplied with our standard 30-day warranty, punctures and tyre damage caused by external factors are not covered under the terms of this warranty. At the time of delivery, the vehicle underwent our pre-delivery inspection, during which the tyres were checked and confirmed to be within legal limits with no faults identified.

We appreciate that this is not the outcome you were hoping for, and we regret that this has caused you inconvenience. We are also sorry if our communication did not meet your expectations. This feedback has been noted and will be reviewed internally so we can improve our processes going forward.

Thank you again for sharing your experience. We are sorry that we were unable to meet your expectations on this occasion.

Best regards,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Easy purchase. So helpful

Easy purchase. No issues. Always ready to answer any questions be that on the phone or in person. This is the 2nd car I've purchased from Ryan. Friendly genuin guy

22 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Angela for the 5 stars! We are delighted to hear that you've enjoyed purchasing your car from Motor Range Manchester. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Ryan T was super helpful and…

Ryan T was super helpful and informative when purchasing a new car, no pressure, really friendly and did his best to help us achieve the best possible deal.
Made our experience enjoyable and painless, thanks Ryan

20 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Ryan for taking the time to leave this 5 star review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Nav was most helpful and extremely…

Nav was most helpful and extremely polite. It made the experience easy and joyful. Hour and half, keys in hand, all paper work done. Easily recommend. Excellent job.

20 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Eduardo! Thank you for taking the time to leave this 5 star feedback. Your kind comments will be passed on to Nav in our Manchester branch.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

The service has been been fantastic…

The service has been been fantastic from Furqan from visiting the showroom to being in the process of purchasing the car, he was clear and helped me make the best decision on my new car. He has been extremely patient and I can’t recommend him enough!!!

17 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Samah, thank you for the 5 star review! Your kind comments will be passed on to your salesperson Furqan. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Furqan was very helpful warm

Furqan was very helpful warm
And welcoming. i felt comfortable in asking him any questions.

16 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you for the 5 star review! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Service was great from salesman…

Service was great from salesman Furquan. Friendly and helpful!

3 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Rated 5 out of 5 stars

Great service!

Great experience visiting Motor Range. I was served by a gentleman called Furqan. He was extremely helpful & was welcoming. He had great customer service & communication skills. Will definitely be visiting again in the future. 10/10.

13 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you for taking the time to leave this great feedback. Wishing you many happy miles in your new car and we look forward to welcoming you back in the future!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Furqan is a great salesman

Had a really good experience buying a car with Furqan. He made the whole process simple and easy 👍

16 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Kaneez for taking the time to leave this 5 star review. Your kind comments will be passed on to Furqan.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Wow!!

I dealt with Furqan at your store in Manchester. He was attentive and informative and gave excellent customer service. 10/10 from me

11 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Kim for leaving this positive feedback! Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great sales and after care

Adam Made me feel at ease no question was too many. Very polite and helpful. Made the experience less anxious. Great after care too. Found a hidden fault on the car after I’d got home from collecting it. Rang the next day and was booked in. Fixed on the day I took it in. Great service.

17 December 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Claire, thank you for taking the time to leave this great review. We are delighted to hear you've enjoyed your car buying experience at Motor Range. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

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