Motor Range - Manchester Reviews 

99
TrustScore 4 out of 5

4.2

Alexandria Drive, Lord Sheldon Way, OL7 0QN Manchester, England, GB


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Rated 5 out of 5 stars

I recently purchased a new car from the Manchester dealership. Tony Hewitt and AJ provided exceptional service. Their professional advice and in-depth product knowledge enabled me to make an informe... See more

Company replied

Rated 1 out of 5 stars

I bought a vehicle which after one month I noticed that the rear door seals were hanging off. When I contacted them about this they said can you send some photos. I did this and heard nothing back so... See more

Rated 5 out of 5 stars

had my MOT done here recently, Emma was great help with getting my car sorted and customer service was lovely. no complaints at all I would definitely recommend

Rated 5 out of 5 stars

True customer service is shown when the wheels fall off a matter (no pun intended) My car proved rather troublesome when, following a service, the computer could not be reset. Granted, it has taken so... See more

Company replied


Company details

  1. Car Dealer

Written by the company

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0161 301 6800 or live chat on our website - visit www.motorrange.co.uk. Ideally situated just off Junction 23 of the M60, Motor Range Manchester is simple to get to from all directions. You’ll find us 2 minutes from Snipe Retail Park on Lord Sheldon Way, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Alexandria Drive, Lord Sheldon Way, Manchester, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Contact info

  • Alexandria Drive, Lord Sheldon Way, OL7 0QN, Manchester, England, United Kingdom

  • 0161 301 6800

4.2

Great

TrustScore 4 out of 5

99 reviews

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1-star

No recent history of asking for reviews

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Replied to 99% of negative reviews

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4.2

All reviews

(99)

738 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service went there in the…

Brilliant service went there in the morning drove home in new car dock that's to all staff ar moter range can't thank you enough 10 out 10
Big thank you to Alex's and nav for everything

15 March 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Shaun, thanks for the 5 stars! Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Miss sold warranty and poor customer service

Purchased a 3 year old car in August 2025, since purchase I have had nothing but issues. I was sold a 12 month warranty at the time of purchase for £600, upon contacting Mortor range Ashton with the issues I was told I could take the car to any VAT registered garage. When the car could not be fixed I was told by the receptionist Chloe that I should have brought the car to Motor range to be fixed, this option was never given to me at the time! The car has had to go to Renault to have 3 separate electrical faults fixed. Renault informed me the car had a 5 year warranty and I did not have to spend a penny with them. Motor range therefore miss sold me a product and are now ignoring all emails regarding a refund for the miss sold warranty. Bought my previous car from the Ashton site back when it was the car people and never had any issues, the same can not be said for the service I have received from Motor range.

12 August 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Joanne,

We’re very sorry to hear about your experience and apologise for the poor communication you received.

A refund for the warranty has now been processed. If you have not yet received it, please send me an email at laura.gilchrist@motorrange.co.uk and our team will be happy to chase this up with the warranty provider for you.

Your comments have also been passed on to our Senior Management team, who have been in touch to help rectify the situation and review what has happened. Customer feedback is extremely important to us, and we appreciate you taking the time to bring this to our attention.

Kind regards,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Down to earth people

Lee from motorrange is a top bloke. I didn't end up selling my car with them but they offered a very good price pre-inspection and were just generally very relaxed and supportive.

4 March 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello, thank you for the 5 star feedback! Wishing you many happy miles.

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Absolutely pathetic experience with…

Absolutely pathetic experience with this place. I got a new car which when I viewed had some minor damage, I was promised this was fixed but as the car got delivered to me at 9pm after a 12 hour shift I didn’t think to check this as I’d been promised it was repaired by the sales person. Next day I seen it was still broken, rang them straight away and had to jump through hoops, it took me 2 weeks to actually get someone to acknowledge the car needed fixing. To top it off they kindly gave me the key to a completely different car sat on the forecourt aswell. I’ve waited near 2 months to get it booked in for repair, was told it’ll be a 1 hour job and I can wait, I’ve driven 1 hour after a 12 hour night shift to be told it’ll be 5 hours, I explained I can’t just walk home and I’m after a night shift and was met with “you can wait or rearrange”. Given the fact it was a 1 hour drive I didn’t fancy wasting any more fuel and didn’t want to spend anymore time in here. They also paid the settlement figure of my old car late meaning I was paying for 2 cars for a month. I will never be shopping with this place again, I’d rather just get the bus everywhere…..

25 February 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Kane,

We’re truly sorry to hear about your experience and apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to deliver.

We understand how disappointing it must feel to have been let down, and we take your feedback very seriously.

Thank you for bringing this to our attention.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Calm, helpful purchase

Very low pressure sale, able to browse the car I was looking at. Options were provided thoughtfully and Paul's advice was genuine and helpful.

He explained all the steps he needed to do, such as finance, but there was no pressure to take up any offer. It really was being informed of our options without pressure.

21 February 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Laura for the 5 star review! Your kind comments will be passed on to your salesman Paul! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Buying 2nd hand e car

Me and my husband dealt with Steve. I bought my Fiat 500 e. Steve was really knowledgeable and supported me through the process. He answered all my queries and the process of transferring the vehicle over to me was really easy. Highly recommend. Thanks

18 February 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Sarah for the 5 star review! We hope you're enjoying your Fiat 500e! If we can be of any further assistance don't hesitate to get in touch. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Not truthful

I bought a toyota corolla 2022 and they told me they serviced the car, yet when I cleaned and checked the car myself the air filter was dirty.
Plus the shock make noises.

10 November 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello,

Thank you for your feedback, and I’m sorry to hear you’ve had concerns following your purchase.

With regards to the air filter, this is not typically replaced as part of a standard service and would normally be inspected as part of a full service. I apologise if this was not clearly explained to you at the time of purchase, as we always aim to be transparent about what is included.

If you require some further advice or assistance with regards to the vehicle's shock absorbers, please contact our Service Team on 01515277005 and they will arrange for the vehicle to be inspected and for a complimentary valet to be carried out.

Kind regards,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Quick and smooth service

Quick and smooth service, very friendly, Sal has been amazing he was very attentive and looked after us making sure we knew about everything regarding paper work and the car itself. He even greeted us with coffee (which was very nice) although Sal has been with this particular Motor Range he is a credit to your company. Thank you Sal

12 February 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Alison for the 5 star review! Your kind comments will be passed on to Sal at our Manchester branch. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

New car collected Amazing top quality service been so…

Amazing top quality service been so supportive would strongly recommend Paul Eastwood and Steve Powell Elliott and Arron amazing team

11 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Kai, thanks so much for the 5 star review! Enjoy your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

I highly recommend Motor Range car…

I highly recommend Motor Range car sales. My car broke down and it was so old - not worth fixing again. After looking at many paces we end up here and it was so nice to have enough time to look around and we were not pushed for hard sales.
Would like to give a shout to Paul Eastwood ant this branch and say Thank you for his professionalism, great advice and no question was left unanswered. We got new car super clean and sparkly, all documents were prepared perfectly. Paul sorted all!
Highly recommend 5*

9 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Dorota for the 5 star review! We are delighted to hear you have enjoyed your car buying experience, and your kind comments will be passed on to Paul at our Manchester branch. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great place

The guys are fantastic and look after you well. Zain was very helpful.

9 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thanks Julie for leaving this 5 star review! Your kind comments will be passed on to the team at our Manchester branch.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Very attentive advisor Jack Garlick

Very attentive advisor Jack Garlick
Extremely helpful and informative
Excellent customer service by all staff
Warm and welcoming
Professional service provided
Would highly recommend and have been a returning customer many times previous
Excellent service

8 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Claire, thank you for the 5 star review! Your kind comments will be passed on to your sales advisor Jack. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Brilliant customer service from Alec…

Brilliant customer service from Alec and Izain. These guys are top notch in customer service. Very attentive, fast response and explicit to ensure customer happiness. I wouldn't hesitate recommending these guys.

8 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Faith, thanks for the 5 star review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Ryan was very helpful right from the start!

Ryan was really helpful from the start. Gave us a clear understanding of what it would cost for the car and everything included and made sure everything was perfect for handover. He kept in contact and made sure any questions I asked he answered and didnt mither me pestering him with lots and lots every day.

7 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Libby, it's great to read your five star review! Your kind words will be passed on to Ryan at our Manchester branch. Enjoy your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

From the moment we walked into the…

From the moment we walked into the showroom we were greeted extremely curiously by Sal. He made us feel relaxed and at ease. The finance manager Alec came on board when we had decided to purchase a fantastic BYD Seal. He was efficient and walked us through every step of the application. Our finance was accepted and we drove the vehicle away on the same day. Very very happy you so much, thank you.

4 February 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Neil for the five star feedback. We are delighted to hear your great comments, and your review will be passed on to the team at our Manchester branch.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! From walking through the door Nav gave us a nice warm welcome. Helped show us options of cars and had good knowledge on them. Alec sorted the finance and worked well with Nav to make sure we were looked after and they took care of everything.
Fantastic team!

28 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Ashleigh for taking the time to leave this 5 star feedback. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Poor after care

Got car from here in September engine management light came on in November had it scanned and found out the cause took it to these as I’ve got warranty they had it for a full day said no light came on could be battery issue. I know it wasn’t. Cleared the light carried on light came back on couple weeks later scanned it again sent them proof of the issue they took it in to be repaired on Wednesday 21st of Jan 26. So nearly 2 months to get a repair took the car on the motorway on the 25th of Jan light came back on seems like it’s not even been repaired and just cleared the light again as did before. Will be looking at how to return the car and going else where

25 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Stefan,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must be. Our aim is always to resolve any issues promptly, and we’d like the opportunity to work with you to ensure your vehicle is fully back to the standard you expect.

Could you please e-mail me at laura.gilchrist@motorrange.co.uk with your full name, vehicle registration, and the best contact details so we can liaise directly with our service team and address this matter as quickly as possible?

We truly appreciate your patience and look forward to resolving this for you.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

​Highly Recommended: 5-Star Service at Motor Range Manchester

​I bought a car from Motor Range Manchester today and the service was truly exceptional.
​The salesman, Sean, was incredibly knowledgeable and went the extra mile to look after us. He even arranged to have the car transferred from the Liverpool branch for me at no extra charge, which was a huge help. I visited with my three kids and they really enjoyed the visit; the team made us all feel so welcome, making the whole experience much easier for me.
​When it came to the paperwork, the Manager, AJ, was brilliant. He simplified the various finance options, making everything clear and easy to understand.
​Great job guys, keep going! If anyone is thinking of buying a car, I would definitely recommend this place.

22 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Zaheer, thank you for taking the time to leave this kind feedback! Your lovely comments will be passed on to Sean and AJ at our Manchester branch. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Definitely recommend the motor range

I'm so happy with the service I received. Andy who helped be choose a car was so friendly and approachable. The handover was so quick and efficient.

22 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Joanne, thank you for taking the time to leave this 5 star feedback!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Very helpful

Very helpful, excellent customer service. Nothing was too much bother! 5***** definitely use again. Andrew Baines was good to deal with.

20 January 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Tracey, thank you kindly for the great review! Your positive feedback will be passed on to your sales advisor Andrew. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

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